MZ
Mohammad Mehdi Zia
Oct 5, 2026
Extremely disappointing experience with West Ridge.
My experience with West Ridge has been extremely frustrating, especially regarding the return of my security deposit.
I originally paid a $1,000 security deposit. After they inspected the apartment and calculated the charges and utilities, the remaining amount that should have been returned to me was over $532.
It has now been more than four months, and I still have not received this money.
Under Colorado law, security deposits generally must be returned within 30 days, unless the lease provides for a longer period, which cannot exceed 60 days.
Despite this, every time I contact West Ridge, I get another excuse. I have been told that there is no manager, that the issue is not in their hands, or that the person I am speaking with does not have access to the information.
I went to the office again last week. The employee told me once again that there was no manager and that she did not have access to the information. After making a phone call, I was told that my payment had already been sent.
I asked for a very simple thing: If you sent my payment, please give me the tracking number. I only wanted to confirm that it had actually been mailed and track the delivery. Instead, I received more excuses. I was told, “I don’t know,” “I can’t access it,” and similar responses.
I have also made it clear to them that if this situation continues and my money remains unaccounted for, I will have no choice but to pursue the matter through the appropriate legal channels, including seeking legal assistance and taking the matter to court if necessary. Unfortunately, their continued lack of communication has left me with very few options.
This is no longer just about the money. It is about accountability, communication, and respect for residents. A resident should not have to repeatedly visit the office and chase money that is owed to them.
If you are considering moving to West Ridge, please be very careful and ask detailed questions about your security deposit before signing the lease. I strongly recommend getting the exact return date in writing and, if possible, having management include it in the agreement and sign it. Keep copies of all documents and communication.
I sincerely hope other residents do not have to go through the same experience.
Based on my experience, I would not recommend West Ridge.