The Hayes

Reviews

• GT

  Grant Tomchick

  Jun 24, 2026
  1.0
  I'm really disappointed with management, particularly Michael. Unfortunately, many of the reviews regarding management have proven to be accurate. I love my apartment, but residents routinely ignore community rules, and management has failed to hold repeat offenders accountable. When residents raise legitimate health and safety concerns, don't expect timely follow-through. I've been emailing management for five months about the ongoing trash buildup in the hallways, yet nothing has meaningfully changed. Residents regularly leave numerous smelly trash bags in the hallways well outside the valet trash hours, and there have been occasions when valet trash doesn't even collect them, leaving garbage sitting in the halls for days. I was repeatedly told management was "working on it," but after five months there has been no noticeable improvement. I understand that change takes time, but after this long, I have lost confidence that management will follow through on its promises. Colorado law states that common areas under the landlord's control should be kept "reasonably clean, sanitary, and free from all accumulations of debris, filth, rubbish, and garbage" (CRS § 38-12-505). In my opinion, the ongoing condition of the hallways is inconsistent with that standard. A racoon entered the building as a result of the trash. Residents deserve better. I hope management starts listening to resident feedback and implements effective solutions, because many of the complaints about this property point to the same recurring issues: Pool, trash, dog poop, etc...
• KK

  Katie Keillor

  Jun 17, 2026
  1.0
  DON’T MOVE HERE!! My door dash got stolen, no lock on pool so anyone comes in and the first floor of building 2 constantly smells like sewer. Mike very unhelpful and washes his hands of responsibility. It’s truly not worth your time or money. Really don’t want a generic reply please just fix the issues so your residents don’t have to tell people thinking of living here to stay away.
• ID

  isabelle dagher

  Jun 1, 2026
  2.0
  I lived at the Hayes for 2 years and unfortunately things kept getting worse. Sadly, I think the apartment community is just too large to be well-managed and every leasing team that has come through (3-4 since I've been here) struggles to make any positive change. There have been some minor issues but also serious issues that made me decide to finally terminate my lease. Pros: the apartment units themselves are nice. The building is relatively new, so appliances are nice. The maintenance staff are friendly and respond pretty quickly to unit-specific issues. Cons: -Amenities: various amenities are constantly breaking and take forever to get fixed. A piece of gym equipment was broken for 6+ months. The main entrance door was broken for ~2 months. The EV chargers have never been functioning. The fire pit rarely works. -Trash: there is trash everywhere. Lining the hallways, in the stairwells, spilled in the trash chute room. Some hallways smell awful for days. There is broken glass and cigarettes all over the place. The pool/hot tub has had to be closed down multiple times due to broken glass. -Theft: packages get stolen all the time. They finally implemented a new parcel system, but delivery drivers will still sometimes drop off packages in front of your building or door where they will inevitably get taken. I started just sending all my packages to a friends house nearby. -Property Damage: my friend who used to live in the building had his motorcycle stolen from the parking lot. Management was unhelpful and didn't show him any security camera footage. My car was damaged by the dumpster (either staff dragged it across the back of my car or the wind blew it into it). Either way, when I asked to see the camera footage, I was told no. The leasing manager, Michael, stopped responding to my emails and was very condescending when we finally met in person. His response was there was no proof even though I had a police report with evidence. Another resident also had their car hit by the dumpster. Again, they just don't seem to care which is very frustrating. -Safety: The outdoor areas require fob access to enter, but people can just reach over the fence and push the gate open. The pool area is jam packed with non-residents. Random teenagers will sit in the courtyard and yell/drink and then just leave. The doors are often broken because people will just force them open. One night, a clearly intoxicated person got into the building and proceeded to try and kick down another door for 30 minutes screaming at the top of his lungs. Staff: the leasing staff for the most part is very nice. I've had great interactions with Sharonda, who is very helpful. Unfortunately, emails often go unanswered. I asked by email three times, in person twice, and placed two maintenance requests to get the callbox fixed so my name/number would show up and it just never happened. For an entire year, the person who would come and walk my dog would have to just wait for someone to walk by and open the door. I have referred many of my friends and co-workers who are moving here to consider living next door at the Alexan Montview apartments. Our original management team (who were excellent) moved to that apartment complex when both apartments were initially under the same company. Now they are separate. I would no longer recommend living at The Hayes apartment complex. Not worth the headache of dealing with management and their "luxury" prices just don't hold up anymore compared to nearby complexes.
• AL

  Austin Ludlow

  May 30, 2026
  3.0
  We have lived in our apartment at the Hayes since the building was opened and originally managed by Greystar, so we are on our third lease and third year of our apartment. We absolutely love the apartment itself, the unit has plenty of storage, is built well, has a nice layout and basic maintenance has a fairly quick turnaround. The management of the complex and amenities on the other hand just keep getting worse, and I wish management would take action instead of just sending out emails. First, DO NOT LIVE HERE IF YOU HAVE AN ELECTRIC VEHICLE! Even though they claim there is "Electric Vehicle Charging" on the property, all but one cord has been cut. Which means all 15-20 residents that have an electric vehicle are all sharing the same charger. So, unless you have charging at your job or don’t mind paying for a charge DO NOT MOVE HERE. The cords in front of our building have been cut for over 11 months now, and the ones in the rest of the complex got cut just about 9 months ago. Every time I have reached out to the leasing team they just keep saying "We are waiting on our vendor." Our callbox (Building 3) has also been broken for nearly a year as well, the actual callbox works fine, but the door that the callbox connects to has a broken lock, so the door is locked by a deadbolt which is locked outside of leasing office hours, which means you have to go to the lobby to pick up every delivery after 5pm and on all national holidays. There is dog poop EVERYWHERE! Certain residents seem to think they don’t need to pick up their dogs poop, and this issue has not been addressed or even monitored by the leasing team. The complex pool has now become a public pool for the general Aurora public; all you have to do to enter is reach your arm over the outside gate and you're in! The pool has been shut down multiple times due to glass shards in the pool, and the pool is just packed with random people throughout the entire summer. Instead of fixing the issue of the gate, the leasing office sent out an email blast advising residents to dial 911 if they see non-residents enter the pool. Overall, there are a lot of things I love about this complex and apartment, but there are too many things that keep getting ignored by the leasing staff, and for the price tag of these apartments it is just unacceptable! Also, after reading the other reviews Roundhouse has managed to find a way to bring up their Google Reviews rating and its SHADY! When the maitenance team (which is great) comes and solves your issue they hand you a QR code that says "How was your service? Leave a review" which directly posts to these reviews. What a scammy way to bring up your overall review score...
• AK

  Anthony Konas

  May 29, 2026
  1.0
  I rescinded an application here to move forward with another complex. $200 of your fee was stated to be refundable. I’ve received no communication as to when that refund will occur or even if it will occur. I’ve called and left messages, I’ve sent emails. No communication whatsoever.

Frequently Asked Questions About The Hayes