The Hayes

Reviews

• DM

  Daniel Castro Maia

  Sep 22, 2026
  3.0
  Lived here for a little more than a year, and there's good and bad. The staff in the leasing office has always been really friendly and helpful. Also, lower turnover (that I could tell) compared to other complexes I've lived in which is a good sign. The highlight is the maintenance crew: they're top notch and fixed everything that came up super quickly. The apartment itself was also nice, although it wasn't as thoroughly cleaned when I moved in and I had to clean it myself and unclog a drain when I moved. Some of the amenities and facilities are hit or miss. - Gym: There was a broken gym machine for months, missing dumbbells for months, and the bikes never had a subscription so their features were basically unusable. I do love that there's an actual barbell though. - Trash: It's nice that they have the trash valet, but it wouldn't be picked up about a quarter of the time so I just stopped relying on it. There was an entire month where the trash chutes were broken so trash just piled up in the trash room and halls. The whole building (and my apartment) were infested with flies for a while. We were still charged for trash fees that month. - Mail: things got better after they installed Parcel Pending lockers, but delivery folks are still very often confused where to actually deliver packages, and I've had a package stolen. All being said - being this close to Stanley is awesome, there are great spots just a walk away, and the proximity to Central Park is also really nice. I love not having to drive every time I leave. I also lived on the top floor and had a view of the mountains and my god that's the best view I've ever had in an apartment. I have a bunch of sunset pictures from the balcony.
• EP

  Eric Poulton

  Sep 11, 2026
  2.0
  Signed here on April 20th of this year with my girlfriend, we did not officially move in until may 1st. Since being here, we’ve experienced plenty of the poorly maintained community. For starters we started receiving noise complaints from our neighbor after about a month of living here, each time we pleaded with leasing to come listen in our unit, leasing manager Michael(no longer here thankfully) had expressed he wanted nothing to do with coming to our unit or any investigation as to where it’s coming from. It was not until 2-4 more complaints came in that he knocked on our door to listen to the noise at 8:45-9:00am, we were not up yet. When we got the door, he immediately asked if I had turned anything off, realized it wasn’t us, went to the balcony and heard who it actually was. Never received an apology and not sure if prior noise complaints came off the record. The next issue at hand, whoever deals with garbage, whether it’s third-party source or maintenance, the trash rooms are always packed, and sometimes can not open the door fully, and it’ll sit there for weeks at time. Majority of entry doors and the area outside around it constantly smell of dog pee, enough to make your eyes water, also you’re lucky if said entry doors work even. And the final thing which is the most irritating thing, The pool. Since we have moved here the pool has been closed a total of 89 days out of 144 days, during one of the hottest summers on record. Right now the pool has been closed since 7/13/26, it’s has been 61 days and counting at the time of writing this and the pool being a quarter drained, the hot tub has not been “hot” since the first weekend of may, they might as well advertise pool and polar plunge instead of hot tub. They have no security that patrols it while the pool is open so anyone can jump the back fence and blend in during the day, and only once after closing hours(10A-10P) which is typically at 10-10:15pm. They should’ve had a pool contractor out to fix everything with the pool instead of using the 2 maintenance men that have to also work in all the apartments which is about 300units. And the Leasing manager had expressed that the pool would be open by the end of this week on Wednesday 9/9/26, and it is still not open. The office has sent out maybe three updates in the timeframe that the pool has been closed for 61+ days. Picture of the pool today is the non green one And the leasing office will be randomly closed with no notice of them being closed.
• RD

  rachel san diego

  Sep 4, 2026
  5.0
  I love the staff here. Watch out for that nasty night patrol! And stay away from the dumpster in the cul de sac! They are getting strict about ticketing
• MH

  mehdi hossaini

  Aug 11, 2026
  1.0
  Worst experience ever.theynever refunded my roommate’s admin fee
• VK

  Violet Knowles

  Aug 9, 2026
  1.0
  The do nothing for the increasingly large and rancid piles of dog poop on their sidewalks. The smell is so bad that on hot days you simply cannot walk on their side of the road.

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