The Hayes

Reviews

• MH

  mehdi hossaini

  Aug 11, 2026
  1.0
  Worst experience ever.theynever refunded my roommate’s admin fee
• VK

  Violet Knowles

  Aug 9, 2026
  1.0
  The do nothing for the increasingly large and rancid piles of dog poop on their sidewalks. The smell is so bad that on hot days you simply cannot walk on their side of the road.
• TK

  tee kilbert

  Jul 26, 2026
  2.0
  Maintenance guys are the only good thing about living here. They are the most reliable staff members there. Safety is an issue with doors being propped open over night, cars get broken into regularly although they supposedly have security, and be sure you know what you are being charged for each month.
• DB

  Dr. B

  Jul 13, 2026
  1.0
  Our experience at The Hayes has been deeply frustrating, particularly when it comes to security and management’s response to theft. Our vehicle’s license plate has been stolen twice while parked near the property. Despite the seriousness of this issue, management has not allowed us to review the relevant security footage and has not offered to review it internally. Each time, we have been told that a police report must be filed and that the police must contact the property directly before anyone will look at the footage. By contrast, the neighboring Stanley property allowed us to review its camera footage with a member of its security staff. That experience made the lack of assistance from our own apartment complex even more disappointing. The property has had ongoing theft and package-delivery problems. It took more than a year for management to improve the package system, and problems have continued even after those changes. We have also repeatedly suggested adding clear Spanish-language delivery instructions, since many delivery drivers appear to be Spanish-speaking, but management has declined to do so. Management frequently organizes small resident events, but those efforts feel misplaced when basic priorities such as tenant safety, security, package protection, and timely maintenance remain unresolved. Maintenance projects, including work involving the pool, have also taken an excessive amount of time. Residents should feel that their safety concerns are taken seriously. Unfortunately, our experience has been that The Hayes creates procedural hurdles rather than taking meaningful ownership of security problems affecting its tenants.
• RM

  Ryan Monson

  Jul 11, 2026
  1.0
  My experience at The Hayes over my first two months here has been subpar at best. It seems like if anything broken is more complex than a quick win will take weeks, if not months to resolve. I'd like to preface with the fact that the maintenance team clearly works hard. They're always busting it. It just seems they are understaffed for the amount of work needing to get done. Within my own unit, I've had two issues that have taken an inordinate amount of time to fix. Firstly, the air conditioning in my unit does not function as expected. The unit struggles to keep up on any day hotter than 90 degrees. In the afternoons, my unit will warm to nearly 80 degrees despite having been calling for cool air all day and being set at 71. I have recorded supply vents blowing air at 76 degrees when calling for cool air. I opened a ticket on June 17. I'm writing this on July 11. The initial maintenance person showed up in the morning of an overcast day to test everything out. The unit does fine when it's 75 out. He admitted to not having read my ticket or reviewing the photos I submitted. I had to explain my issue in full again. They had an HVAC tech out on site visiting several units. Again, it seems The Hayes maintenance team did not inform him of what my issue actually was, and I had to explain it again. He said he wouldn't be able to look at that today and would come back. All he did was turn the AC on at 11 in the morning, check for cool air, and leave. That was two weeks ago. I've heard nothing since. I have been in the "diagnosis" stage for over 3 weeks now. I stopped into the maintenance office to seek out an update. They said they'd send maintenance over. Nobody showed. That was last Saturday. The system is either under powered or something is broken. In either case, I would not plan to have reliable AC if you decide to move here. My other primary issue I've had was my oven. It took 4 weeks to get that resolved. It would not heat past 350. All it took to fix was a firmware update. As other reviewers have mentioned, callboxes have been broken for some time. My first week here, I asked the leasing office when we could expect to get that fixed. I was told "a vendor is coming out next week." I asked again the following week and the answer changed to "we don't know." All in all, this place looks nice on the surface. But short of your fridge's water filter going bad, don't plan on getting anything fixed for weeks at a time. For apartments that came online less than 4 years ago, this has been quite a disappointing experience.

Frequently Asked Questions About The Hayes