Claro at High Point Luxury Apartments

Reviews

• LM

  Linza Marie

  Aug 13, 2026
  4.0
  No bad experience from the facility or staff. It is just expected packages (furnitures) are getting returned.
• MM

  Mike

  Jul 20, 2026
  5.0
  Been here about little over a year, we love our apartment, maintenance does a great job anytime we have an issue “2” over the first year once when the refrigerator broke, fixed next day, and they fixed a weird noise on our garage. This is an apartment complex so every once in a while you might see something out of place “odd behavior” or someone testing the rules, but they quickly put a stop to it, the ladies at the front desk are some of the nicest people I’ve ever met! If you want a quiet place to live and abide by the rules which are really quite simple than this is the place for you, if like to break rules, party all night and be loud and crazy, this isn’t the place for you because management here doesn’t play that
• IB

  Isabella barajas

  Jul 19, 2026
  5.0
  We had such a great experience touring this apartment, and Julia made all the difference! Out of all the apartments we visited, she was by far the most welcoming and personable. She took the time to answer all of our questions, never made us feel rushed, and made the entire tour feel comfortable and enjoyable. You can tell she genuinely cares about helping people find the right place. Thank you, Julia, for making such a great first impression—we truly appreciated your kindness and professionalism!
• MC

  Murphy Champion

  Jul 14, 2026
  5.0
  Claro at High Point is a well-kept community with nice amenities. Neighbors all seemed very polite and courteous. The area can experience some noise from flight and interstate traffic but nothing too intrusive. The apartment floorplans are spacious and apartment appliances are modern and well-kept. This was a great place to land for my family after relocating from across the country.
• ZJ

  Zie Johnson

  Jul 2, 2026
  1.0
  This would be a 0-star review if that were an option. Do yourself a favor and rent literally anywhere else. I have never had a worse experience with an apartment complex, and I genuinely regret signing a lease here. TL;DR - Unauthorized entry into unit / privacy concerns (pet cameras turned off, door left unlocked) - Poor management and disorganized staff - Frequent billing errors and unexpected charges - Package theft issues - Amenities often closed or unavailable - Poor construction and unfinished/defective unit features - Charged for normal wear and tear at move-out From the very beginning, management proved to be completely disorganized. The staff do not communicate with each other, so every employee gives you a different answer. You'll spend more time trying to figure out who is actually telling the truth than getting your issue resolved. There is absolutely no consistency or accountability. If you need help, good luck. They almost never answer the phone, emails frequently go unanswered for days, and the office is only open for a few hours during the middle of the workday. Unless you don't have a job, it's nearly impossible to speak to anyone in person. When problems arise, you're essentially left to deal with them yourself. The billing practices are just as frustrating. Incorrect charges and overbilling happen far too often, forcing you to scrutinize every statement. Additionally, we were explicitly told parking was free when we signed our lease, only to later have parking fees added anyway. It feels like the costs change whenever it's convenient for management. The property itself is incredibly poorly managed. Packages are routinely stolen with little evidence that meaningful action is taken. The elevators are constantly broken, turning something as simple as getting groceries home into an ordeal. Amenities you're paying for are closed an unacceptable amount of the time, yet rent never seems to reflect the lack of access. Entire buildings regularly smell like marijuana, making the common areas unpleasant and giving the impression that management has simply stopped caring. The complete lack of respect for residents' privacy was one of the most disturbing parts of living here. Staff entered my apartment on multiple occasions without notice for maintenance that was not requested and was neither urgent nor an emergency. During one visit, my pet cameras were turned off. I found that to be a rather uncalled for and suspicious action. As if that wasn't concerning enough, they left my apartment unlocked when they finished and walked away. This level of carelessness is completely unacceptable and unsafe. The apartments themselves are nowhere near the "luxury" they're advertised to be. They feel cheaply built and rushed to completion. There were exposed edges, unfinished corners, and outlets and fixtures that either didn't work or were installed incorrectly. It was obvious quality control was either nonexistent or ignored. Then came move-out, where they added charges for "damages" that amounted to nothing more than normal wear and tear. After months of dealing with poor management, surprise fees, and constant headaches, it felt like one final attempt to squeeze even more money out of tenants. This was by far the worst apartment experience I've ever had. Save yourself the stress, wasted time, and wasted money. There are countless better-managed apartments that actually value their residents. This is not one of them.

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