Westlake Village is a community within the city of Thousand Oaks in Ventura County. Much of the original community was incorporated as the City of Westlake Village and is now part of Los Angeles County, although the entire area is still collectively referred to as Westlake. Much of the land around Westlake Village is given to hiking and horse trails, as well as golf and country clubs. In addition to being a popular bedroom community for the City of Los Angeles, Westlake Village is home to the headquarters of many large companies, including Dole Food Company and J.D. Power and Associates.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.