Riverside Apartments

Reviews

• HH

  Hilton Hilton

  Aug 21, 2026
  1.0
  In response to Riverside Apartments (Owner) reply: Tenants would not be leaving reviews on Google as a last resort if they did not have plenty of experience of being ignored by Randy, Paris and the rest of the management team. The air was not breathable for days, the grounds are not safe for children and elderly especially and their has been zero safety provision (masks, cleaning services), rent-reduction for loss of amenities and quality of safe living environment, much less a response to several voicemails into your office. ------ Riverside Villa Apartments began major construction on April 27. It is now August 21, and work on the apartment grounds has been at a standstill since July 7 because, according to management, the necessary permits for the pool and grounds work were not properly obtained. See images of current demolition, the 3 day notice before demolition from April and the air quality that tenants endured for weeks without mask, or any other considerations. Management has blamed the contractor. But this is the contractor they hired, and tenants should not be expected to absorb the consequences of their failure to properly manage and permit a major construction project. The way this began was equally unacceptable. Tenants were given approximately two days’ notice, with notices posted around the property on a Friday and construction beginning the following Monday. There was virtually no opportunity to prepare, make accommodations, or understand the extent of what residents were about to live through. For approximately the first five weeks, the courtyard was subjected to sandblasting of the pool’s limestone and extensive concrete demolition with jackhammers. Dust and airborne debris filled the courtyard. The apartment windows are not adequately insulated against this type of construction, and dust entered units and repeatedly soiled residents’ homes. Nearly four months later, residents still have no pool, no gym, no barbecues, and effectively no usable courtyard. Instead, we are walking across plywood through construction dust and debris, with open trenches and holes throughout the property. The photo attached to this review was taken August 21 and shows the current condition of the grounds. Residents have also received an alarming lack of consideration when raising concerns. Randy in the management office has reportedly responded to complaints about rent increases in the past by saying that he tells tenants they should simply move. Yet tenants affected by this construction have been told that if they want to leave and break their leases, they can still be held responsible for the remainder of the lease, with no meaningful accommodation for months of lost amenities and construction disruption. This property is managed by Jones & Jones, and ultimately this is their responsibility. A contractor’s failure to secure required permits does not excuse the management company that selected and hired that contractor. Residents have now endured months without the amenities included with this property, months of construction conditions, and now an extended work stoppage while the permitting situation is resolved. Tenants should document the conditions, communications, loss of amenities, and impact on their units and consider reporting the situation to the appropriate housing authorities and requesting appropriate rent reductions or other remedies. What should have been a properly planned renovation has instead become months of disruption, dust, lost amenities, unfinished grounds, and avoidable delays. From the lack of notice to the apparent permitting failures and the response to affected residents, the handling of this project has been extraordinarily negligent.
• NG

  Noah Garcia

  Jun 4, 2026
  5.0
  For background I have met with many leasing agents over the years and Brandi is the best by far. No competition. I was in an unfortunate situation and Brandi did everything in her power to help me out. Day or night she was there to answer any questions or to support me in any way she could. She wasn’t only an expert but was also an excellent communicator and was dedicated to delivering outstanding customer service. She was also the most personable leasing agent I’ve yet to know. I can confidently say I recommend her to anybody who’s looking for an apartment or home. You will not be disappointed. Thank you again Brandi. No exaggeration you are an absolute angel. God bless you!
• AR

  Anissa Robinson

  May 11, 2026
  2.0
  Lived here for 5 years. They are now doing construction to “revamp” the place. Unfortunately, the things we, as tenants , actually care about is the washer and dryers that need to be replaced and stink. Or a replacement of Wall AC units so we don’t have the loudest AC units hurting our ears just to stay cool. Currently also dealing with an aggressive neighbor that knocks heavily on my door like they are breaking in and they are again almost helpful with the fact of “it’s hard to evict tenants” even if they are engaging in threatening and menacing behavior. I believe they are trying to make these upgrades to match the yearly rent raise. This place is cheaper and in a better neighborhood than most. But if you are looking to move it’s at least 6 months of them drilling in cement during work hours for the next 6-8 months.
• MA

  MeMarket Agent

  May 1, 2026
  1.0
  The maintenance staff at the building is great, but the management leaves a lot to be desired if you can get in touch with them. Also, they are currently undergoing a full renovation of the interior courtyard which tenants were given about 2 days notice of. One jackhammer demoing the all the cement on the grounds. If you are considering moving here, give it 6 months to a year.
• CR

  Clayton Ryan

  Feb 19, 2026
  1.0
  ★★☆☆☆ Riverside Villa Apartments (Jones & Jones) I’ve lived here over five years and the pattern is consistent: they raise rent 5% annually and long term tenants end up paying the same top of market price as new move ins getting more renovated units. The complex itself is maintained at a bare minimum, but rent is pushed as high as they can regardless of tenant history or loyalty. What made it worse was how the front office handled it. For over a year I kept getting indirect, runaround responses and was even pushed into writing emails trying to change my leasing terms, only to be told at the very end that the increase was “mandatory,” no lease terms were being offered (again), and there was nothing I could do. I’ve heard the all too similar frustrations from other long term tenants. Jones & Jones also doesn’t have the best reputation across the buildings they manage, and this experience shows why. Update in response to management’s reply: Management says they value long term residents and that rates reflect market conditions and community improvements. To clarify: After five years of consistent 5 percent annual increases, my unrenovated unit is priced at the same level as newly renovated units offered to new move ins. No alternative lease terms were presented despite nearly ten separate attempts to resolve this via phone and email. I was ultimately told the increase was mandatory and non negotiable. If long term residents are valued, there should be a meaningful distinction between renovated inventory and older units in both pricing and lease flexibility. This is about pricing parity and transparency, not about whether increases exist.