The Maddox Sunnyvale

Reviews

• DB

  Daniel Hieu Thuan Bui

  Sep 10, 2026
  1.0
  I moved into this property when it was still called mResidences SV and under the previous management company. At the time, management was generally responsive, the pool was open, and basic amenities were actually maintained. Unfortunately, my experience changed significantly under the new management. Since the transition, the pool has remained closed, the gym has not been kept stocked the way it used to be, and there have been frequent water shutoffs. Sometimes residents receive notice and sometimes they do not; on one occasion, my water shut off in the middle of a shower. Management has also put a lot of effort into repainting and updating the exterior of the property, but I would not let the new paint give you the impression that the apartments themselves have been similarly improved. My unit was dark, stuffy, and generally felt worn down, with a number of drawbacks that made it feel especially poor value for the price. There was no full oven, only a two-burner countertop stove, and no proper kitchen vent. I also had the pleasure of dealing with an ant infestation during my tenancy. Taken together, the unit simply did not feel worth what residents are being charged. Communication has probably been the most frustrating part. In my experience, management became extremely difficult to reach. If staff were away from the office showing units, calls were often routed to their AI system, “Emma,” and I frequently did not receive any follow-up. There also was not a straightforward email contact that made it easy to communicate with management, so trying to get an answer could feel like sending messages into a black box. The final straw has been my security deposit. I moved out on August 6, 2026. When I returned my keys, I was told in person that my full security deposit would be returned because the unit was going to be renovated. The property’s own move-out inspection marked the condition items as passing and did not list any charges, and a later completed unit-turn inspection likewise showed the unit passing its condition checks. Despite that, I did not receive my security deposit or an itemized statement within the required timeframe. I followed up multiple times and eventually sent a formal written demand, which also went unanswered. I enjoyed living here much more under the prior management. Unfortunately, between the decline in amenities, maintenance disruptions, difficulty reaching staff, and the way my move-out has been handled, I could not recommend the property at its current price point or under its current management.
• LC

  Lado Chido

  Sep 5, 2026
  1.0
  They only remodeled the facade and painted the apartments. They haven't opened the pool in over a year, the pipes are clogged, there's mold everywhere, and yet they raise the rent. They're seriously messed up.
• SU

  Sreeharsha Udayashankar

  Jun 23, 2026
  1.0
  TLDR: They steal your application holding deposit. They say the holding deposit is refundable. I have cancelled my application within 24 hours over 2 weeks ago and they stole it all. Forget living here, its not even worth applying to. Edit: Even after messaging the number below, there's no response as usual.
• SS

  Sats S

  May 7, 2026
  1.0
  The new management is terrible and bad. 1. Renovation without notice, very loud noises on the weekends. 2. They increased the rent before the agreement expiry even though the agreement done with the old management was valid. They corrected it after following it up and again without any notice they sent Quit and Deliver the possession of unit for the amount which was corrected. I have been living here for 4+ years with 3 management changes and this is the worst of worst management. These guys have changed my mind to seriously consider moving out.
• RH

  raana hashemi

  May 6, 2026
  1.0
  It has been over two months since we moved out, and we still have not received our security deposit refund. We have followed up multiple times, but management has not responded or provided any clear update. This has been very frustrating and disappointing, especially since California law requires deposits to be handled within a much shorter timeframe. I hope management resolves this issue soon and improves communication with former tenants