The Maddox Sunnyvale

Reviews

• SU

  Sreeharsha Udayashankar

  Jun 23, 2026
  1.0
  TLDR: They steal your application holding deposit. They say the holding deposit is refundable. I have cancelled my application within 24 hours over 2 weeks ago and they stole it all. Forget living here, its not even worth applying to. Edit: Even after messaging the number below, there's no response as usual.
• SS

  Sats S

  May 7, 2026
  1.0
  The new management is terrible and bad. 1. Renovation without notice, very loud noises on the weekends. 2. They increased the rent before the agreement expiry even though the agreement done with the old management was valid. They corrected it after following it up and again without any notice they sent Quit and Deliver the possession of unit for the amount which was corrected. I have been living here for 4+ years with 3 management changes and this is the worst of worst management. These guys have changed my mind to seriously consider moving out.
• RH

  raana hashemi

  May 6, 2026
  1.0
  It has been over two months since we moved out, and we still have not received our security deposit refund. We have followed up multiple times, but management has not responded or provided any clear update. This has been very frustrating and disappointing, especially since California law requires deposits to be handled within a much shorter timeframe. I hope management resolves this issue soon and improves communication with former tenants
• LL

  Luna Lyric

  Apr 26, 2026
  1.0
  Avoid living here if you expect basic standards: a livable unit, effective management, and a peaceful place to call home. We lived here before and after the ownership change in December 2025. To be fair, the new management appears to be making an effort to renovate units and address issues inherited from the previous ownership. Unfortunately, that did little to improve our overall experience. Just days before move-in, we were informed that the kitchen and bathroom had to be completely rebuilt due to deteriorating cabinets, mold, and mildew. We still had to move in, spending an entire month without a functional kitchen and with limited use of the bathroom, followed by additional time getting the apartment back to a livable state. Despite the inconvenience and added meal expenses, no rent credit or reimbursement was provided. The biggest problem, however, was the building itself. In Building 3, noise transfer was excessive. Downstairs neighbors mounted multiple TVs and speakers directly onto shared bedroom walls, something confirmed during inspections. The vibrations traveled through the walls, floor, and even into our bed, making restful sleep nearly impossible. This was compounded by repeated impact noise, including their child kicking a soccer ball against the shared wall, as well as frequent running and screaming in the open-air walkways and stairwells. The building systems weren't much better. The bathroom exhaust fan from the unit below sounded like heavy machinery and could be heard not only in our bathroom but also in the bedroom. We also dealt with ants and termites during our tenancy. The security deposit process was equally frustrating. Although the refund amount had already been finalized in the resident portal, management failed to return it within California's required timeframe and provided little communication. It took repeated emails, phone calls, and in-person visits just to get updates. The refund was only processed after we requested the address for legal notices, making it clear we were prepared to pursue legal action if necessary. Only then did the process move forward through their third-party processor, something we had never encountered in our many years of renting. The check was eventually received, but only after unnecessary delays and persistent follow-up. Future residents should be prepared to actively monitor the process and repeatedly follow up if they expect their deposit to be returned promptly. The new ownership may improve the appearance of the property, but it cannot fix the poor sound insulation that allowed some of the most disrespectful neighbors we have ever encountered to make daily life miserable. After many years of renting, this was easily our worst apartment living experience.
• XQ

  Xinyi Qian

  Apr 11, 2026
  1.0
  This property was sold to new company earlier last year. They then started renovation unit by unit. NO NOTICE WAS GIVEN. NO APOLOGIES AFTERWARDS. As a resident live right up stairs of the renovating unit, I get to know this through waking up by loud drilling noises early on weekend mornings transmitted through the shared walls. I also reported squirrel invading into the ceiling and biting the wood and insulation there months ago. They came once and say that they will follow up. Then my working order was closed, nothing happened ever after. A couple month have passed. I asked about the issue several times. No response, no further action. Worst apartment ever lived in, DON’T COME. ——— Property management replied to my original review above asking me to call them. This is absolutely ridiculous. I already called once this happened and was answered by some AI during business hours. I also visited them in-person. Nothing is resolved. ——— New update, now they told lies to me for shutting off water. Put a notice on my door saying that water will be shut off for the whole building 10-1 due to repair. Turns out only my apartment is affected because it is actually due to the same construction downstairs. Hours have passed 1pm, no water still. —— Update from April 22 Now the water is shut off even without any notice. Also no one is responding to the call 🙄 —— Update from April 27 They are painting the wall and replace light in the balcony for the whole building. Then not turning on the circuit after finish. Now I’m having half of my apartment with no electricity for the full day. And I can’t do anything. No one is taking care of this, and there’s no way to access the main route. Lightning candles for the whole night because of their careless work. This is definitely not something to expect in the 21st century —— Update from July 8th Started roofing without notice. Huge noise right from my ceiling. Imagine someone knocked you ceiling with heavy hammer the whole day. Horrible! Is sending notice that difficult? —— Update from July 13 Nails were dumped directly onto my balcony by the workers. Almost pierced through my feet. Again, no one is responding or taking care of this serious safety issue. The response below has been hypocritical. Are you dare to give a number that is actually reachable ?