Renaissance Apartments

Reviews

• JZ

  Jingwen Zhu

  Dec 15, 2024
  1.0
  Worst renting experience. We could give zero star. Move out scam.assistant property manager was yelling at customers. Never listening.
• JM

  Jake Mendez

  Sep 1, 2023
  5.0
  Great experience living here, Johniquewa the property manager was a huge help since we chose this place and me and my roommates always appreciated the help the management provided while we lived here.
• GM

  Ginabella Maria

  Jul 4, 2022
  5.0
  We have been searching for an apartment for a few months. I’ve spent so many nights reading a LOT of reviews, comparing amenities online, looking for the perfect location, safety, reasonable price and customer service. Renaissance apartment stood out of all the apartments located in Santa Clara/Sunnyvale area. Customer Service: The top-notch customer service we were provided from inquiry to move-in is second to none! Johniquewa, Amica and Nicole were very responsive, patient, helpful and answered all my questions promptly. Upon my daughter’s move-in, I’ve noticed a couple of minor things that needed service. Johniquewa immediately placed a service request. Amica was very helpful with explaining the renter’s insurance. She was very prompt in answering my phone calls. Someone mistakenly parked at my daughter’s carport and Nicole immediately solved the problem. Their communication process was the best compared to other surrounding property managers. Other property managers elected to communicate with me via robot or late email responses. Definitely 5+ stars. Apartment Unit Amenities Amenities include carpet free, spacious/open floor plan, AC, washer/dryer and assigned covered parking. The combination of the above amenities plus pet friendly units are a rare find in the bay area. There is ample parking for guests as well! Apartment Community Amenities Pool with a towel service, business center, package service, night patrol, car wash and gym are a few of the amenities. The best part is that they have a Nespresso machine in the office free to get a cup of coffee! I’ve visited all the areas mentioned above and all were very clean and properly maintained. Again I will mention, LOTS of parking for guests!!!! Location Perfectly located next to a park which is suitable for your 4 legged companions and people with kids. There is also a plaza with a few restaurants and an Indian market. The market has fresh produce which is super convenient. You can walk to the store and get the things you may need immediately. TJs, Whole Foods and Target are within a mile, while Costco is a couple of miles away. Freeways are easy to get to. Con My only con is that it’s a bit expensive but considering amenities, safety, parking and awesome customer service…it’s all worth it.
• JS

  Jay S

  Jan 7, 2018
  1.0
  I would give zero start if I could. I lived here for a year, and never seen a worst apartment than this. They market themselves as luxury apartments and rent is same as upscale apartment complexes. However their services are horrible. The apartment lacked basic emergency services. One time we were locked out, we called the emergency numbers, and no one showed up, and we had to sleep in a Motel. They do not have any emergency personal on-site, obviously to save money. If you place any emergency service orders they will not be taken care of until a day or two. So basically they charge you high price and services are really low level. On top of that their office personell have a bad attitude, no proper training, lack courtsey, and are experts at throwing insults at you politely. Stay away from this apartment. You can find much better options in the same price range.