Spring Lake Apartment Homes

Reviews

• CW

  Cindy Williams

  Jul 3, 2026
  1.0
  I cannot recommend Spring Lake Apartments based on my experience.i lived there 5 years. When I first moved in, I really liked the property and the previous property manager. Unfortunately, after the new manager took over about two years ago, things changed significantly. In my opinion, she lacked the experience and responsiveness needed to effectively manage an apartment community. Based on an email sent when she was hired, she was new to property management, and throughout my tenancy I felt she had very little understanding of tenants’ rights. Emails routinely went unanswered, and communication was extremely poor. In December, contractors were given keys to the apartments and entered my unit without authorization, leaving my front door unlocked for the entire day. When I went to the office, understandably upset, I was offered a Starbucks gift card and a sincere apology. I never received the gift card, which unfortunately reflected the ongoing lack of follow-through I experienced throughout my tenancy. After that incident, I no longer felt safe in my own home. I have emails documenting everything that occurred. Maintenance issues were not handled properly. We had a rat problem that caused damage, a tree fell and knocked down the fence and wasn’t addressed for weeks, and garbage was often left piled outside my wall. The pool was rarely clean and was never heated during the summer despite repeated promises. Rent increased by the maximum allowable amount each year, except once they only raised it $50, but the level of service certainly didn’t improve. My security deposit was also returned eight days late, and I had to send a formal demand letter before receiving the full amount. The walking path and the park across the street are wonderful, but good management matters. Unfortunately, that was not my experience, and I would not recommend renting here.
• TV

  Toni Velasquez

  Jan 26, 2026
  1.0
  I read the reviews and they are correct I was interested in checking out the available units but I been trying for a week to get a hold of anyone there , no one has ever return my calls no one has ever answer my calls no email no txt nothing very unprofessional I'm fact this apartment complex doesn't deserve one star , now I understand when the resident there can't even get a hold of anyone at the office, that's bad business
• AC

  Allison C

  Jan 15, 2025
  5.0
  My husband and I and our son moved here about 5 months ago. We’ve been living in big cities and Santa Rosa in general and this apartment is exactly the suburban living we’ve been needing! I love our apartment so much!! We are in a 2 bed 2 bath townhouse and we couldn’t be happier. It’s completely updated which I love. My favorite part is the kitchen as I love to cook. The backyard has been an added bonus as our son and our dog love being out there. I love being across the street from the park and all the nature trails. I also love how close we are to our son’s school and the neighborhood is amazing for walks and just so calming when you want fresh air. We haven’t been able to trick or treat in an actual neighborhood in years and last year (24’) being here and being so close to other neighborhoods made it so fun for us. I just love it and truly never want to move ever again. We’ve definitely found our new forever city!
• SE

  Sonia Elisea

  Oct 22, 2015
  5.0
  I just had my tour of the townhome that i'm going to move in 10/29 and I just fell in love with it. Not only cause it is walking distance to howrth park but its in beautiful side of santa rosa.