The Carlyle

Reviews

• LL

  Laura

  2 days ago
  3.0
  My family and I have been living in the community for about a month and a half. While we find the location absolutely lovely, peaceful, and quiet, I wanted to provide some feedback regarding our move-in experience. First, I want to commend the leasing office staff. Vanessa, Mariah, and the gentleman my husband met with have all been extremely kind, patient, and professional. They have consistently provided clear answers to all of our questions. Their services are 100% a 5 star review. However, the condition of our unit upon move-in was disappointing. When we first received the keys, the entire apartment had an unpleasant odor, which was particularly strong in the second bedroom. Despite us doing a deep clean ourselves, the smell persisted. It took a week and a half for maintenance to resolve the issue by replacing the carpet, which it did help. Additionally, when we moved in, the master bedroom fan was covered in dust, the patio bushes were overgrown, there was leftover trash, and one light fixture was cracked. Fortunately, these initial maintenance issues were resolved. We also noticed that the walls and doors were painted over rather than properly cleaned. The walls in the second bedroom have started leaking an oily substance, and as the paint peeled on the master bedroom door, noticeable stains and fingerprints were visible underneath. Exhausted by the frequent maintenance visits, we chose to clean this ourselves. It appears that the move-out cleaning service relies more on covering up issues rather than thoroughly cleaning the units. I hope this feedback is helpful so that the move-in preparation process can be improved for future residents.
• DD

  David

  Jul 5, 2026
  1.0
  Visited pool area on the 4th of July when the place was packed. Despite every available seat being taken, nearly half of the patio furniture was unusable because the cushions were missing. Management didn't even bother to put them out for a major holiday. This is typical of their negligence; they ignore everything until a formal complaint is made. Management refuses to leave their air-conditioned, polished leasing office, spending all the budget on their own luxury while leaving nothing for the residents. I wish they paid the same attention to resident appliances and units. Do not fall for the luxury leasing office until you see your actual unit.
• HM

  Hema Mehta

  May 15, 2026
  5.0
  Living at this residential complex continues to be a wonderful experience. The property is beautiful, peaceful, and exceptionally well maintained. A special thank you to the property manager, Molly Huynh , and her amazing team for always being professional, responsive, and genuinely caring. From maintenance requests to everyday interactions, the team consistently goes above and beyond to make residents feel welcome and valued. Their attention to detail and commitment to the community truly stand out. I highly recommend this community to anyone looking for a beautiful and well-managed place to call home.
• DO

  Dino Oblongo

  Feb 15, 2026
  5.0
  For some reason, when I opened the case in the morning in the new system, it did not register. I approached Mariah and got resolved very fast.