The Preston at Hillsdale

Reviews

• KK

  KK

  Aug 24, 2026
  1.0
  Good luck getting through to their leasing office without getting absolutely played by their stupid AI voicemail system 😂
• PL

  P L

  Aug 23, 2026
  1.0
  If you are reading this review and thinking about moving here—BEWARE. The rent is incredibly high, and there are COCKROACHES IN THE APARTMENTS. The complex has actually lost lawsuits because of the COCKROACHES. The soundproofing is HORRIBLE. You can hear every noise your neighbor makes; if your neighbor is in their bedroom watching a movie at a normal volume, YOU CAN HEAR IT IN YOUR BEDROOM. If you fart in your room, your neighbor can hear the sound of it in theirs. It’s unreal. You live in poor conditions, pay a fortune, and have no peace. I’ve already moved out. I couldn't stand paying so much to live in a building full of cockroaches and with no soundproofing.
• RS

  Roi Santos

  Jul 30, 2026
  5.0
  My fiancé and I have been living at The Preston for a few months now, and our experience has honestly been nothing but positive. From the beginning, we have felt welcomed, supported, and taken care of. We’re genuinely happy here, and we wanted to share our experience while recognizing the people who have made it so special. A huge reason our experience has been so positive is Tatiana. She is exactly the kind of manager you want at the place you call home. Whenever we bring a concern to her, she genuinely listens, understands where we’re coming from, and makes sure it gets taken care of. She never makes us feel like we’re bothering her or that our concerns are unimportant. With Tatiana, we feel confident that we have been heard and that she will follow through. Tatiana is understanding, dependable, patient, and clearly takes pride in what she does. She knows how to manage things professionally while still treating tenants with kindness and respect. That balance is not always easy to find, and it makes such a difference. I truly hope upper management knows what an asset she is because her hard work deserves to be recognized. She represents The Preston incredibly well, and we feel fortunate to have her here. Matthew has also been wonderful, and the maintenance team absolutely deserves recognition as well. Everyone has been helpful and responsive, and we sincerely appreciate everything the entire team does to keep the community running and make us feel taken care of. It can be easy to form an opinion about a place based only on what you read online, but we’re so glad we came in with an open mind and experienced The Preston for ourselves. Every resident’s experience is personal, and this has been ours: positive, welcoming, and reassuring. So far, The Preston has been a place we’re genuinely happy to call home. Thank you to the entire Preston team for making our first few months here such a wonderful experience. Your effort, kindness, and hard work do not go unnoticed.
• EL

  Elizeth Patricia Mesquita Tavares Leal Leal

  Jul 24, 2026
  1.0
  My experience living in this apartment community has been extremely disappointing, and the main reason is the way the current property manager treats residents. I have never been treated with such disrespect, rudeness, and lack of professionalism. During one interaction, the way I was spoken to was so humiliating that I left the office in tears. Instead of trying to resolve my concerns, I felt dismissed, looked down on, and treated with complete disregard. To make matters worse, I am currently being charged month-to-month rent because management claims I never signed my lease renewal. However, I completed and signed the renewal through the resident portal and even followed up to confirm that my signed documents had been received. When I later requested my resident portal access history to help clarify what happened, the property manager refused to provide it. That lack of transparency has been incredibly frustrating. The only bright spot in this community is the maintenance team. They are outstanding—professional, respectful, hardworking, and always willing to help. They deserve recognition and my sincere appreciation for the excellent job they do. Unfortunately, I cannot recommend living here as long as the current office management remains the same. Residents deserve to be treated with respect, fairness, and professionalism. Until the management team changes, I would strongly encourage prospective residents to consider other communities.
• MC

  Melissa Chounlamany

  Jun 16, 2026
  1.0
  Subject : Concern Regarding Property Maintenance and Staff Interaction on May 30 I have sent in two emails and have yet to receive a response so due to the lack of communication, I will be sharing my experience on Yelp and Google. And Please do not reply with the office phone number, as that does not resolve the issue. If you would like to respond, please provide an active email address where residents can receive a proper follow-up. "To Whom It May Concern, I am writing to formally express my concerns regarding an interaction I had with several members of the apartment community staff on May 30 at approximately 9:38 a.m., as well as ongoing issues related to property cleanliness. The individuals involved were Roberto (Groundskeeper), Kathy (Manager on Duty), and Tiana Johnson (Head Manager, who was off duty but present and witnessed the interaction). At the time, there were dog droppings located directly in front of my back gate entrance that had remained there since Thursday afternoon. While I only have a documented photograph from Friday morning, the waste had been present for an extended period. When I observed the staff members speaking in the courtyard, I approached them and asked whether someone could arrange for the droppings to be removed. In response, Ms. Johnson stated that they were "busy at the moment." While I understand that maintenance staff may not always be immediately available, I was disappointed that no reassurance was provided that the issue would be addressed promptly. As a resident, I would expect concerns regarding sanitation and common-area cleanliness to be acknowledged and delegated appropriately. Instead of addressing the reported issue, Kathy, the manager on duty, commented that my two dogs should be on a leash in case a larger dog attacked them. I found this remark unrelated to the concern I had raised. Furthermore, during the two years I have lived at this community, previous management has never previously addressed my dogs regarding leash usage in the courtyard, despite it being common to see other dogs off leash in the same area. This left me questioning whether the comment was prompted by my request for maintenance assistance. Following this interaction, I later encountered Roberto near the pool area and requested the names of the staff members involved. He was able to provide his own name but stated that he did not know the names of the two women, which I found surprising given that they appeared to be working together. It was only after I requested staff information that action was finally taken to remove the dog waste. Unfortunately, it seemed that obtaining names and documenting the interaction was necessary before the issue was addressed. Prior to the cleanup, I also asked Roberto about the property's maintenance schedule for cleaning common areas. He informed me that the grounds are cleaned daily. However, based on my observations and photographic documentation, this does not appear to be consistently occurring. Later that same day, I walked through the community and observed additional dog droppings in various areas of the property. I am disappointed by both the condition of the property and the manner in which this situation was handled. What should have been a simple maintenance request became an unnecessarily frustrating experience. My intent in submitting this complaint is not simply to address this single incident, but to encourage improvements in communication, responsiveness, and overall property cleanliness moving forward. I would appreciate a response regarding how management intends to address these concerns and ensure that common areas are maintained in accordance with community standards." For privacy reasons and due to the unsanitary nature of posting images of dog waste, I will not be sharing the photos publicly. However, I have been documenting the issue daily since the incident, including dates and timestamps. I am more than willing to provide this documentation through an email address where I can receive a proper response.

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