The Preston at Hillsdale

Reviews

• ZT

  Zhong Tianhao

  1 day ago
  1.0
  I rarely leave negative reviews, but this experience has been extremely disappointing. The shared laundry room has been out of service for over two weeks. All of the washers and dryers have been offline, making it impossible to pay through the app. I submitted a maintenance request, contacted the leasing office, and followed up multiple times, but I have received little to no communication about when the issue will be fixed. I even checked the laundry room in the neighboring building, and several machines there were also out of order. As a resident, I've had to spend extra time and money going to a laundromat because the amenities included with my rent have not been available. I understand that repairs can take time, but what is most frustrating is the lack of updates and communication. Residents deserve to know what is happening and when they can expect the laundry facilities to be working again. I hope management takes this issue seriously, improves communication, and resolves the problem as soon as possible.
• MC

  Melissa Chounlamany

  Jun 16, 2026
  1.0
  Subject : Concern Regarding Property Maintenance and Staff Interaction on May 30 I have sent in two emails and have yet to receive a response so due to the lack of communication, I will be sharing my experience on Yelp and Google. And Please do not reply with the office phone number, as that does not resolve the issue. If you would like to respond, please provide an active email address where residents can receive a proper follow-up. "To Whom It May Concern, I am writing to formally express my concerns regarding an interaction I had with several members of the apartment community staff on May 30 at approximately 9:38 a.m., as well as ongoing issues related to property cleanliness. The individuals involved were Roberto (Groundskeeper), Kathy (Manager on Duty), and Tiana Johnson (Head Manager, who was off duty but present and witnessed the interaction). At the time, there were dog droppings located directly in front of my back gate entrance that had remained there since Thursday afternoon. While I only have a documented photograph from Friday morning, the waste had been present for an extended period. When I observed the staff members speaking in the courtyard, I approached them and asked whether someone could arrange for the droppings to be removed. In response, Ms. Johnson stated that they were "busy at the moment." While I understand that maintenance staff may not always be immediately available, I was disappointed that no reassurance was provided that the issue would be addressed promptly. As a resident, I would expect concerns regarding sanitation and common-area cleanliness to be acknowledged and delegated appropriately. Instead of addressing the reported issue, Kathy, the manager on duty, commented that my two dogs should be on a leash in case a larger dog attacked them. I found this remark unrelated to the concern I had raised. Furthermore, during the two years I have lived at this community, previous management has never previously addressed my dogs regarding leash usage in the courtyard, despite it being common to see other dogs off leash in the same area. This left me questioning whether the comment was prompted by my request for maintenance assistance. Following this interaction, I later encountered Roberto near the pool area and requested the names of the staff members involved. He was able to provide his own name but stated that he did not know the names of the two women, which I found surprising given that they appeared to be working together. It was only after I requested staff information that action was finally taken to remove the dog waste. Unfortunately, it seemed that obtaining names and documenting the interaction was necessary before the issue was addressed. Prior to the cleanup, I also asked Roberto about the property's maintenance schedule for cleaning common areas. He informed me that the grounds are cleaned daily. However, based on my observations and photographic documentation, this does not appear to be consistently occurring. Later that same day, I walked through the community and observed additional dog droppings in various areas of the property. I am disappointed by both the condition of the property and the manner in which this situation was handled. What should have been a simple maintenance request became an unnecessarily frustrating experience. My intent in submitting this complaint is not simply to address this single incident, but to encourage improvements in communication, responsiveness, and overall property cleanliness moving forward. I would appreciate a response regarding how management intends to address these concerns and ensure that common areas are maintained in accordance with community standards." For privacy reasons and due to the unsanitary nature of posting images of dog waste, I will not be sharing the photos publicly. However, I have been documenting the issue daily since the incident, including dates and timestamps. I am more than willing to provide this documentation through an email address where I can receive a proper response.
• JL

  jun liu

  Jun 15, 2026
  1.0
  Don’t waste your time touring this apartment. Now I understand why their ratings are so low. We had a scheduled appointment at 2:30 PM and drove over an hour to get here, only to find that no one was in the leasing office. We couldn’t reach anyone by phone or in person, and there was no communication or explanation whatsoever. This level of unprofessionalism shows a complete lack of respect for other people’s time. If this is how they treat prospective residents, I can only imagine how frustrating it would be to live here and deal with management on a regular basis. Very disappointing experience.
• LS

  Liza Dos Santos

  May 30, 2026
  5.0
  Proactive, caring, and exceptional communication! My sister and I were visiting other apartments in the area and decided to drop by The Preston at Hillsdale without an appointment to see a townhouse we found online. Matthew greeted us and was incredibly attentive and proactive. He immediately took the time to walk us through the property and show us the exact townhouse. It was the perfect size and exactly what we were looking for. We knew right away it was the right fit, so we moved forward with the application process over the following days. The entire team was incredibly patient and professional while we reviewed the contract and went through all the paperwork. Matthew even walked with me to the closest bank so I could secure a cashier's check on the day we signed signed the contract! He was genuinely respectful, helpful, and went above and beyond. I am so grateful for the outstanding attention and professionalism my sister and I received over the past two weeks. It has been an amazing experience so far. I will definitely update this review in a year, but for now, I highly recommend them!
• ME

  Mitchy E

  Apr 18, 2026
  1.0
  **sorry long rant** I am the type of person who don't really write reviews. I also rarely get stressed out about things ( i am a 911 dispatcher so it takes a lot for me to get stressed out) but for the past 3 months it has been nothing but stressful dealing with the management of this apartment complex. We have been living here for 3 years now and previous managers have always been very attentive and great with tenants. But this current group of staff is something. This review is not about the maintenance staff who are always amazing!. On our February Rent Payment, apparently the manager lost 3 checks out of the 6 money orders we gave them for February Rent amounting to $2, 234.90. As you can see on all the screenshots that I have attached here, I have asked multiple times for someone to fix our balance since we paid it in full. I have time stamps on when I asked and multiple times their AI assistant was the one replying back to me. I only got an actual Human to respond to me by middle of March, where in we found out they put us on Eviction Notice!! I asked multiple times for our balance to be fixed and provide us our March Rent balance so I can pay that but they insisted that they need to fix my ledger first ( as circled in Red) in order to provide me the balance. Low and behold we got a letter from the county court for Illegal Dwellers. I immediately called the office where in I spoke to, I believe the Regional Manager named "VJ" who was sooo rude to me and insinuated that I gave his staff an EMPTY Envelope when I dropped off my checks which is totally absurd!! He even said even if we go to courts and look at the camera there is no way I can prove that the envelopes have the Money Orders. I then found out per their Manager Matthew that the day I gave him the checks the old manager had a Medical Emergency that he had to assume the role of manager all of a sudden, he was the assistant staff at the time, ergo HE LOST MY CHECK. I have been constantly asking them for updates for the entire month of March until they finally gave me my balance for March. I then gave them Our Rent payment for March and April and they said they called their Legal team to stop the eviction process. Meanwhile, I had to go back to USPS and ask for a Reissuance of the said Money Orders who by the way have fees totalling to $63 ($21 for each MO lost) for which I paid. I thought that's all settled and we will just have to wait for the reissuance when again, the staff surprised me with another 3 day Notice stating that they had to use the payment I gave them for March and April to cover those lost checks which means our account gets past due for the amount of the checks that was lost. I told them I do not have control over how the Money Orders will be investigated nor will I know when will it be reissued. Today was the last straw because The Manager knocked on our door for their "inspection" and to tell me that we are again being put under Eviction Notice. He stated that according to his boss, and this I quote "JUST BECAUSE WE LOST YOUR CHECKS THAT DOESN'T MEAN YOU CAN'T PAY YOUR BALANCE" I was already at my wits end at that point and luckily I already have the payment for the lost checks (thanks to USPS) that I just handed it over to him trying my hardest not to crash out in front of my kids. SO IF ANYONE IS LOOKING AT THIS COMPANY TO POSSIBLY BE A RESIDENT, PLEASE KNOW THEY CAN BE VERY DUBIOUS. ESPECIALLY THE STAFF THEY HAVE RIGHT NOW. To this company's corporate hopefully you get this. You need to do something. I will be posting this to all platforms that I can post. ***end rant, thank you for hearing me out**

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