Misora

Reviews

• JJ

  Jordan

  Jun 19, 2026
  5.0
  The property has improved so much since the new ownership took over. The garage updates have made a noticeable difference, and the new smart locks and smart thermostats are really nice upgrades. The building feels more modern, better managed, and much more taken care of overall. The management team has also been organized, responsive, and easy to work with. Whenever something comes up, it feels like things are handled quickly and professionally. It’s been really nice to see the property moving in such a positive direction.
• GC

  Gabe Coaster

  May 19, 2026
  5.0
  When I moved in, I had some issues with my washer machine where it wasn’t starting properly, and it would leave my clothes drenched. After reporting the issue a few times, Stephanie and Myles stepped up and made sure everything got taken cared of! The issue took a little bit to resolve, but they listened to my complaints and ultimately decided that the machine was defective and ordered me a new one! Now, my clothes aren’t getting drenched, and I don’t need to do some crazy maneuver just to get the machine started. Thank you so much Stephanie and Miles for helping me get this figured out!!! You guys are amazing, and I’m so happy to have a functioning washer and dryer 🥳🥳🥳 If you’re thinking of moving here, I’d say it’s worth it! The community is great, apartments are very modern, the club house is top tier, and now my washer machine is up to par. Best apartment complex EVER!!! 🙌🏻🙌🏻
• KS

  Kevin Song

  May 11, 2026
  5.0
  It’s a great location. It’s quiet although there is construction but if you close the windows, it should be fine. The management is very helpful. Myles and Stephanie helped a lot from tour, management to coordination. They are multi tasks and I am impressed by how efficient and friendly they are. The maintenance is reacting fast and always solved the problems. I just moved in for a couple of days, so I will have more experiences to share later after I live here for a while.
• LZ

  Lior Zeevi

  Mar 26, 2026
  5.0
  Since Waterton took over Mizura, the improvement has been night and day. Stephanie has been outstanding ,professional, responsive, and genuinely cares about the residents. You can feel the difference in how things are managed now. Maintenance is smoother, communication is better, and everything just runs the way it should. I also want to mention Miles, one of the newer team members — always welcoming everyone with a great smile and positive attitude. It really adds to the experience. I recently moved from one apartment to another within the complex, and Stephanie made the whole process easy and stress-free, which I truly appreciated. For the first time in a while, it actually feels like management cares about the people living here. Highly recommend.
• SK

  Stephanie Kaur

  Mar 25, 2026
  5.0
  Living at Misora has undergone a significant transformation since Waterton took over management a few months ago. The difference in day to day operations is night and day compared to the previous Greystar team. The most noticeable improvement is the level of professional communication. For the first time, office staff actually answer phone calls and respond to emails promptly. It is incredibly refreshing to have a management team that maintains open lines of communication, providing updates that were previously nonexistent. The commitment to genuine repairs rather than temporary fixes is clear. A standout example is the pool heater, which had been broken for years but was finally repaired by the new team. When issues arise now, there is an immediate attempt to find a permanent solution rather than just applying a band-aid. It is also wonderful to see Myles back on the property. Having a familiar, reliable face return has added a great sense of stability and community. While there is still room for improvement, specifically regarding the EV charging stations, the team has been transparent about this being a work in progress. Given the positive changes seen so far, there is a genuine sense of trust that they will follow through on these upgrades. Overall, the new management has brought a much-needed positive energy to Santana Row living.