Kenny Realty

Reviews

• CB

  Corey Busuttil

  Jun 21, 2026
  1.0
  I would not consider this a professional operation, and I would avoid them if at all possible. Even from my limited interaction with them, it was clear that disorganization is rampant and that co-owner Caryn does not appear to have a strong understanding of the tenant management systems Kenny Realty has chosen to implement. An acquaintance of mine had been trying for months to recover their security deposit through repeated emails and phone calls, so I stepped in to help move things along. I will say that the receptionists were friendly and seemed genuinely interested in resolving the issue. Caryn, however, was notably avoidant, dismissive, and did not appear inclined to help in a timely manner. Beyond the frustration this kind of disorganization and evasiveness creates for tenants, their actions also seem to run counter to California law. I am a landlord myself, and I would be disappointed if my property manager treated my tenants the way Kenny Realty appears to treat theirs.
• LN

  Lorenz Nickel

  Jun 21, 2026
  1.0
  I usually don't write reviews, but Kenny Realty's handling of my security deposit warrants a warning. I leased an apartment from them at Hensley Avenue/El Camino in San Bruno. The living situation itself had several unresolved maintenance issues: a leaky roof, heating that triggered the carbon monoxide detector, a broken shower tap that was never fixed despite months of notice, a broken window and doorbell upon move-in that were ignored, and an animal scratching inside the vents during summer. There was also a neighbor with an obnoxiously loud car that woke me up every morning. Additionally, in the middle of my lease, their tenant management software suddenly began charging a fee for standard ACH rent payments, which was not there when I moved in. Management claimed it was out of their control and the only way to avoid the extra monthly fee was to manually mail them a physical check. To be fair, the on-site contractor was very helpful when I contacted him directly, and I would rent from him again anytime. Given the relatively cheap rent, my expectations were low, and I managed the circumstances. The real nightmare, however, was getting my security deposit back. While they didn't try to unfairly deduct money, getting the actual funds took over 1.5 months, 11 emails, and many phone calls. Here is what you can expect: - Careless Errors: They mailed my initial check to the wrong apartment, despite me providing the correct forwarding address on my move-out form and again in later communication attempts. - Software Incompetence: When demanding an electronic refund (which California law entitles you to if you paid electronically), it became obvious they do not understand their own tenant management software. They repeatedly asked me to input my banking details into a portal that their system locked me out of. - Unresponsiveness and Unhelpful Attitude: They ignored my emails for days. Even though the lost check was very clearly their mistake, they were borderline rude and were not trying to be helpful or find a solution at all. - Poor Communication: Getting the issue resolved required me to threaten action in small claims court before they finally initiated the ACH transfer. It took over 1.5 months before I had the security deposit back in my account. I would not rent from Kenny Realty again. Saving a bit of money on rent is simply not worth the administrative headache when it’s time to move out.
• LN

  Linh "Kelly" Nguyen

  Apr 9, 2026
  5.0
  Tom is wonderful, he's very thoroughly with his work and trustworthy. Kenny Realty has a very effective maintenance platform for tenants and they get right to the work.
• SR

  Stacy Richards

  Mar 12, 2026
  5.0
  Kenny Realty has been wonderful ever since they took over our property management about a year ago. They have helped communicate with our landlord regarding necessary repairs to keep our home safe and looking great! We appreciate being a part of the Kenny Realty community and have enjoyed our experience as tenants.
• EH

  Everett H

  Feb 26, 2026
  5.0
  We recently occupied a rental managed by Kenny Realty. We have rented many homes and the experience we’ve had thus far with Kenny Realty has been smooth, transparent, and fair. I am so thankful to have such a friendly, professional property manager for a change. Thank you!!

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