Nova Apartment Homes

Reviews

• GH

  George H

  Sep 16, 2026
  2.0
  We have been at Nova for 7 months. The following are some of the challenges we faced. When we moved in, I added our car to the lease, and paid the applicable fees. I was not told that we needed to take additional steps to register the vehicle directly with Reliant. My car was towed one night and I had to call out of work to take care of the situation. Thankfully, Nova's management was willing to take accountability and pay for the towing fees. I later found out that the manager that signed the lease neglected to set up the Reliant account for us upon move-in. The garage door was also broken at one point. It held open for approximately 3 days. There is an ongoing issue with people entering the parking lot/building outside of this single occurrence. I had my bike pump stolen. My bike was locked up to a fenced off rack in the garage, and the pump was locked to the frame. Someone was able to wriggle it out somehow and make off with it. I had noticed bikes being moved and stolen prior to this event and had recommended placement of a lock on the fence. My suggestion was not taken seriously until after additional residents reported issues with the bike rack. Months later, there is now a lock on the bike storage area. There was an ongoing issue with the AC units on every floor, except for the 5th floor where the gym is located. This issue began just before summer, about mid-May, and it did not get fixed until about a week ago, at the beginning of September. At first it was not too difficult to manage, but as the summer progressed, the heat became an issue. San Diego also experienced an extended heat wave this year. The hallways of floors 1-4 were hovering around 82°F with significant humidity, even through the night, while the 5th floor maintained a crisp 72°F. SDG&E bills at least doubled for everyone affected during those 3-months. When I asked about the issue, I was told that finances had been directed at finishing the courtyard, repainting and recarpeting the hallways, and an upcoming water line routing project. The water project, while necessary for dealing with future water line issues, was a major inconvenience. It was understandable that this project would improve the situation in the event of an emergency water repair, that it would allow for the water to be shut-off for only a few units instead of for the whole building. However, we were not given advance notice of the project, and water shut-offs to the whole building became frequent and often lasted a minimum of 8 hours. Some residents work from home, others travel for work, and not having water is detrimental. This, coupled with the prolonged AC issue, was more than we cared to endure for the amount of rent being charged. Another resident was so upset, they posted a letter about it in the elevator. We also had a package stolen from the lobby. The package was dropped off in an area with no camera coverage. Management attempted to review camera footage, but could not find anything helpful and was quick to drop the situation without follow up. I would advise management to install additional security cameras throughout the building, due to the history of package theft. I would also advise management to handle these situations with a little more concern. Resident behavior has been unwelcome at times. On one occasion we had to endure 2 consecutive nights of karaoke next door between 10pm-2am. Some residents frequently play bass heavy music, sometimes past 10pm, which is audible within unit and in hallways. There are also some residents that are careless with their pets, and there is often dumping (furniture, large items) at the dumpsters that has contributed to increased garbage fees. Lastly, bear in mind that this is in the Gaslamp area. Unfortunately, there are many homeless in San Diego due to various factors, and they tend to camp out in Downtown. Restaurants that have closed for the day (such as, Breakfast Republic) often become hangouts for them. Generally, there is also outside noise from cars and foot traffic, especially at night around weekends.
• JL

  Johnson Laras

  Jul 14, 2026
  2.0
  I’ve been here for about 7 months. Definitely would not recommend unless you absolutely have too. Water gets shut off at least 1 every 2 weeks. It’s way too overpriced, they charge for valet trash even if you don’t use it, as well as other charges that are pointless.
• EA

  errol asuncion

  Jul 7, 2026
  3.0
  The water gets shut off too much. As a traveling resident to come back and have your water shut off is the most unprofessional and annoying experience. It has happened more than enough times sometimes twice a month over the last year, plus
• JC

  Jessica Cruz

  Jul 7, 2026
  3.0
  There’s a strong smell of cigarettes smoke in the hallways at all times. The trash shoot is always clog and recycling bins are never empty so tenants leave trash on the floor causing infection of cockroaches
• DA

  David Alvarez

  Jun 11, 2026
  5.0
  I needed emergency maintenance on a Sunday and Milo came to the rescue. The bath tube was filled with sewage and he did a great job of taking care of everything. I am very grateful for Milo’s help.