N.N. Jaeschke

Reviews

• AH

  Art Herman

  May 12, 2026
  5.0
  Very happy with Kimberly and her response time and how quickly she is gaining knowledge of handling situations as they artist. Art Herman 5460 G101
• MF

  Mike Fitzpatrick

  May 11, 2026
  1.0
  Very poor communication and customer service from N.N. Jaeschke (NNJ). Our community received a waste service change notice on Friday, May 8 informing us that trash pickup had already changed to Tuesday with the first Tuesday pickup having already occurred on May 5. Residents were effectively notified after the fact. I emailed NNJ asking for clarification and received no response. I called and left a voicemail for the community manager -- no callback. I then called the main office and was told neither the manager nor assistant manager was available. Unfortunately, this is not an isolated incident. Emails often go unanswered, phone support is poor, and management seems consistently unavailable. Mistakes happen, but responsiveness and accountability matter. Based on our experience, NNJ has been disappointing in both areas.
• GD

  Gloria Daviston

  May 4, 2026
  5.0
  A joy to work with every time!
• BY

  Bo Yang

  Apr 10, 2026
  1.0
  We had a very concerning experience with N.N. Jaeschke’s management of our HOA water account. A utility invoice was not paid on time, and a delayed payment was later issued without confirming sufficient funds, resulting in a returned check. This directly triggered additional fees and a significant security deposit requirement from the City. What’s most concerning is that the explanation provided by management has been inconsistent. At different points, the issue was attributed to “autopay,” while later explanations cited low operating funds. These explanations do not align with each other or with the documented timeline. The timeline provided also contained gaps during the critical period when the account became past due and the failed payment occurred, and multiple requests for clarification and supporting documentation were required to piece together what actually happened. Communication from management, including responses from supervisor Michelle Steinbock, was minimal, unprofessional, dismissive and did not consistently address the questions raised. Given the seriousness of the issue, a more thorough and responsive approach would have been expected. Overall, this experience has raised serious concerns about financial oversight, internal controls, and communication practices. I would strongly encourage any HOA working with this company to closely monitor account activity and ensure clear accountability.
• PC

  Prime Co

  Apr 5, 2026
  5.0
  We’ve worked with Eric Muñoz on several large-scale projects, including Mission Trails Villas, and he brings a high level of transparency to his role. He keeps communication open between contractors and the Board, which helps set realistic expectations from the start. Throughout the project, he stays engaged and makes sure key items don’t get overlooked. That level of consistency helps projects stay on track. Thank you so much Eric for your help and attention to detail on these projects with us!

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