Garden at 3Roots

Reviews

• RR

  Rachael

  Jun 16, 2026
  5.0
  I love living here! The building is safe, quiet and well maintained. Management is really friendly and quick to respond if you ever need anything. The same with maintenance. In addition to the building, the 3Roots neighborhood is lovely! Leasing has been transparent from the start regarding rooftop amenities. New construction is notorious for running behind. I also want to note, the building feels very safe and secure compared to other communities I’ve lived in. Overall the experience has been great!
• AC

  Austin Cundiff

  May 22, 2026
  1.0
  Very deceptive with their deals, their website offers deals under the floor plans and then when you go to apply they take they change the deal. Very predatory and wrong that they won't even honor what their website says. If you advertise a deal you need to honor it.
• AB

  A B

  Feb 16, 2026
  3.0
  Update: We have had a package stolen from the mail room as well as a couple packages not being able to be delivered due to not having access after leasing office leaves. I don’t understand why a door person is not a priority, not only for packages but also for safety. I don’t see how an ambulance or police would be able to get up to an apartment during an emergency. After letting customer service team know about stolen package, they have done nothing. We are still very frustrated that pool/gym took almost 5 months to complete, which would have deterred us from moving here, but everything looks great. It is a little on the smaller side but still nice, we just hope it stays nice. We are weary because we have noticed some messes in the apartment complex, particularly dog messes. As dog owners we understand they make messes sometimes, but you have to come back and clean up after your dog. We are still not happy with garden communities’s way of handling everything, but at least the people who work here in the building are very helpful. Amazon deliveries have been much easier thanks to their help. It’s the higher ups who are the ones who need to get it together. *End of update* First off the ladies in the leasing office are great! Very friendly & always do what they can to help. Our issues have nothing to do with them and everything to do with Garden Communities/how they set their apartments up. This is our 2nd and definitely our last apartment complex through them. We unfortunately thought the problems with our last complex was localized to that property but seems to be the whole company is shady. 1. You can very much hear your upstairs neighbors, even them walking around is easily heard. Not their fault, even when we walk through our own apartment it sounds loud. The floors I think have a gap or something because you can feel it dip in certain areas. But still very loud, our dog is constantly barking because he hears nearby sounds and we didn’t have that issue before. 2. The layout of the building is extremely confusing, and certain areas are not easily accessible. Example the trash room, you can only get to them through the garage and only on one side of the building. Which happens to be the exact opposite side of where we live so taking out the trash is a little more of a hassle now. 3. Deliveries have not been easy whatsoever, which includes my second point. Amazon drivers have had a difficult time getting to our apartment, especially because fob access is required at like literally every door, and there is no door attendant to help guide them. Extra signs around the building would be nice to help direct. Even finding the leasing office is not the easiest task. Deliveries to the mail room have not been an issue, but certain packages we would like delivered to our door. As well as groceries, uber eats, etc. 4. The Aquila apartments across the street are low income housing apartments. We haven’t had any issues, but other nearby residents have had some complaints. I do see a lot of cigarette butts on the ground near the apartments when I walk my dog however. Just something we wish we knew before moving in. 5. Amenities like the pool and gym were supposed to be finished end of February/march. Now, after moving in, time frame has changed to April/May. 6. Dishwasher sucks, takes 4 hours to clean dishes and doesn’t properly dry them. Was not expecting this with new appliances. 7. After moving in and further inspection we have noticed areas of the carpets in the bedrooms that have not been done properly. Our shelves were dirty so had to be cleaned before putting dishes away. Windows have paint on them. Tub is scratched and has rust. Some areas of the walls are dinged up. ETC. However, maintenance manager is very helpful and quick with coming in for repairs!
• DD

  Dennis Doan

  Feb 4, 2026
  4.0
  Every time I spoke with Augusta, she was thorough, professional, and very welcoming. Although there were a few communication hiccups with other staff, she always reassured me and made sure my questions were clearly answered. I would give her a 10 out of 10 for customer service. I also give Greg from maintenance a 10 out of 10. He is professional, kind, and understanding with every work order. He consistently follows up to make sure the work is completed properly and that we’re satisfied, and he checks to see if anything else is needed. He always makes sure the job gets done, and I truly appreciate him for that.
• KC

  Kevin Caasi

  Jan 21, 2026
  5.0
  Moving to the Gardens at 3Roots has been a positive experience, especially since we've had Paisley help guide us every step of the way. Paisley is very welcoming, has smile on her face, and answers all our questions with clarity. She exemplifies the type of person you want to work with when moving to a new location. There are a few things that we've noticed that could use fixing/checking up on, and Greg the maintenance manager is doing a fantastic job on making sure that our concerns are being addressed. Greg is respectful and prompt when an issue arises and he explains the situation in a matter that makes us feel at ease. Both Paisley and Greg have made the moving experience very positive and we look forward to continue working with them here in the Garden at 3Roots.