The Woodlands Apartments

Reviews

• SS

  Sandra Salinas

  4 days ago
  3.0
  My parking spot is way too far from my apt. I was told it would be close by but it’s horrible. Then the washer is having problems as us the sliding doors. Maintenance was supposed to fix yesterday but didn’t and they put in another work Oder and still no response. I have a neighbor from hell already. She keeps talking and interfering with the people helping me. Plus she smokes right there at the door and throws it onto my walkway. I’m afraid she’s going to burn us down since she’s wacky and has no memory. I’m a little stressed already.
• SM

  Steven Merts

  May 11, 2026
  1.0
  If I could leave no stars I absolutely would. Management and staff are either incompetent or don't care and will tell you what you want to hear to make you go away. It took months for them to fix my dryer after I had to figure out and point out what the problem was with it because maintenance didn't even try to. The gate is broken and homeless come through everyday. I have also had things stolen from my patio and roaches from time to time. And to top it off it took over 3 months to receive my security deposit only after bugging them about it, sending a demand letter, then finally submitting a small claims suit over it. Avoid this place like the plague!
• JY

  Jasmine Yettou

  May 8, 2026
  1.0
  i moved in to a unit with me and my 4 year old and the day that i moved in quickly realized a problem with my central heating and air. it has been over 80 degrees in my home on a daily basis. the office is very unresponsive, the girl who initially helped me with my move in i thought was super nice but she went ghost on me after i submitted my first two maintenance requests about my A/C. they don't care about their tenants, they haven't even reached out to me for any updates so have to call them and they all seem to be pretty rude. i had one guy who claimed to be a manager put me on hold for 40 minutes and when i hung up and called back he had literally just forgot about me, claiming he was "looking for a number for the HVAC vendor". all in all i will be looking for another place to live and have to pay outlandish fees to break the lease but it'll be better than living in literal hell.
• SS

  S

  Apr 30, 2026
  1.0
  Truly the worst apartment complex I’ve ever experienced. The horrible management fought me over any type of complaint or request. They endlessly threatened me with eviction for having plants on my balcony after I complained about the managements handling of a neighbor constantly parking in my assigned spot. So many people with with literal garbage on the balconies for months and literal years but my handful of plants were a problem… and then when it came time to renew my lease I clearly signed an agreement for month to month and when I get my copy of the new lease it was a 12 month lease. Thankfully kept a copy of my original lease renewal request and STILL had a horrible experience and had to argue with the manager to honor the month to month agreement I signed for. On top of the horrid management there are so many terrible neighbors. It’s a borderline slum. Garbage everywhere, fireworks going off, car break ins. Just an awful place to live and I’m so glad I’ll never have to deal with it again.
• BG

  BFG GAMING

  Apr 5, 2026
  1.0
  DO NOT RENT FROM HERE! CLASS ACTION LAWSUIT AGAINST THIS PLACE!! Chargeback was done to avoid sueing, passion lied multiple times and then tried to say my deposit is less due to application fee being removed when it was 2 transactions… passion needs to be let go along with everyone in that office! Did my application, paid my 200 for holding deposit, then thought maybe I should check the reviews which I’m so glad I did. Literally every single comment says cockroaches and rats or mice and let’s not forget about not giving back deposits which is one of the main reasons they have a class action lawsuit. I cancelled my application immediately after reading tons and tons of the same bad reviews. They tried to tell me that my deposit was non refundable after 48 hours which is against the law to start because that time shouldn’t even start from till the time I was approved which it started on the time I made the deposit when approved. Immone said it would take 3-4 days to do my application so in theory my deposit was gone the second I paid it. Eventually got managers approval for return of my deposit on the17th of February, immone started ignoring emails after she said her manager approved the return of my deposit nobody would answer the phone but if I called from my work phone they would answer immediately. Every single time I called I dealt with a new person one day I even dealt with the maintenance supervisor….today is Easter April 5th and still no return of my deposit. California law gives them up to 21 days to return deposits we’re going on over 40 days….. First time they said it was in the mail to be delivered to my house, second time it was coming to the office and I could pick it up then I got an email from passion who avoided taking my calls out of the 30 times I asked to speak with her, employee said she was in a meeting with her boss and I was getting upset on the phone and she chimed in from listening on speaker phone as I could hear her coaching the employee on what to tell me then she finally spoke to me herself, the employee told me I had to email her I did never got a response till the other day she said that I had insufficient funds in my bank and my deposit was returned which was a LIE!! I called my bank verified that it was taken out and nothing was ever returned. Passion lied don’t forget that. So not only are they lying they are scamming folks out of their money they play them as stupid. I called to talk to passion and yet again refused to take my calls and kept to the line of I had insufficient funds in my bank which is a lie have over 6 grand in the bank account. The gentleman on the phone said that she told me to take whatever course needed from this point and even agreed with me saying that they get a ton of calls and complaints about deposits being kept. At the end of the day do your due diligence and homework before signing a contract here, walk the property talk to people that live there hell read the millions of horrible comments. This is not a safe apartment complex people are getting shot and killed cars constantly broken into repairs not being made, passion you came to the apartments I actually moved to and told them you can’t take it at the woodlands anymore because of the cock roaches. Also I will be sueing them for my 200$ and my legal fees so 200$ is now Turing into 5000$+ Be smart people if they are gonna screw over new tenants what do you think the case will be when your stuck In A lease here? People in comments say they pay the double rent just to get out of there some aren’t as fortunate to be able to do that and they are stuck in a home they aren’t happy or comfortable in don’t get screwed because they ain’t diddy they don’t provide no baby oil Passion clearly can’t manage the property Immone horrible leasing agent The only person who actually did what they said they would do is khari Update 4/25 only took 68 days to get my refund but not by them it was a dispute with my bank don’t trust these crooks