Falls at Arden

Reviews

• AS

  a s

  May 2, 2026
  1.0
  Do not rent here unless you have no other options. I would never have renewed my lease had I known the new corporate landlord would be running a very profitable “utility fee” scam. The new owner (C.G. Falls is one of the shell companies identified as owner) bought the property in November and the nightmare started immediately. The last owner was also a corporate one but they were transparent about how much your rent would be each month because it’s in the lease (which is a binding contract of course). This owner includes the monthly rent in the lease, but they also include a shady addendum that vaguely states that utility fees above your monthly flat fee would be billed as “excess utilities fees”. They originally charged a flat fee as the base utility fee. Mind you, this is just for water, sewer, and trash. Of course, the company immediately increased the fee from $70 per month to $85. From the very beginning of my lease term, the owner charged these fake “excess utilities fees”. I was annoyed, but the first month it was only about $20 so I didn’t think too much of it. The next month, they charged me $40 above the $85 fee. Then, in March, that extra fee jumped to $80. This was in addition to the monthly flat fee of $85, so the total fee I paid was $165. Then, April, the company stopped collecting the $80 flat fee (without any notice), so I was charged the supposed full amount of usage, which had magically jumped to nearly $200. When I paid the rent today, I found out I was being charged $300 above my monthly rent. This is an illegal monthly rent increase. And keep in mind these extra charges ONLY increase each month and never decrease. Fluctuations in utility charges do not exclusively increase and County utility fees do not increase every month. The company gets away with this scam by using a system called Ratio Utility Billing System (RUBS). This allows the landlord to rob residents blind because it lacks any accounting of the fees and is deliberately opaque, making it impossible for residents to see how the fees are calculated, so the company charges whatever they want every month. It’s basically a side hustle for the company. The reality is that you NEVER know what your rent is-just that it will be higher every month. You do not have any time to question these extra fees. And you will never receive an accounting or a copy of the master utility bill to review. I have requested both and been blown off. Instead, the owner uses “ledgers” to show tenants how their total rent was calculated for that month. They just put any amount they want. The ledger just namee each utility item and your supposed usage charge for each. SCAM! These rent increases (since this what the scam really is) are unlawful. Again, think twice about renting here-at least while this company owns the property. You will be stressed every month- especially if you are on a tight budget. Each month I am frustrated and angry. Dealing with this has become hell. Remember that, because of these fees, rent increases every month and you never know how much you’re expected to pay, making it impossible to budget. I’ve lived here 7 years and was happy until now. I was never charged anything more than my monthly flat fee for utilities. Now, I regret renewing my lease. This company needs to be put out of business. No one should be expected to live with the constant stress of not knowing how high your rent will be because of these fake fees. At this rate, it is likely to double and then some in the very near future. If you are thinking about renting at the Falls at Arden, you need to seriously think about how much rent you can afford. If possible, talk to current tenants about these issues and how they are dealing with paying more every month. At some point, it will become unsustainable and you will have to move. The company uses the housing crunch to squeeze tenants for every penny because there isn’t enough available housing. Do you really want to deal with this? I know I don’t.
• EK

  Evan Keating

  Mar 21, 2026
  1.0
  Went into this office today to tour the apartments. I was told about a $200 Holding fee on top of a $61 application fee. Only the $200 is refundable, Most of the time apartment complexes will allow people to be approved and move in within 30 days. That way you can give where you currently live a 30 day notice to move out. Why would you only give people a 10 day timeframe to get approved and move into an apartment? That makes absolutely zero sense, There shouldn’t be a need for a $200 holding fee if that’s the case. I told her during the tour I wanted to move in on April 22 and she told me that that wasn’t a problem I get home start filling out the application all of a sudden i’m told to wait until 10 days before I want to move in to apply, that is not how moving someone’s life works
• DB

  Dhruvisha Budhani

  Aug 20, 2024
  5.0
  We have been living at The Falls for two years and recently upgraded from a one-bedroom to a two-bedroom apartment. Lucy and Susan have been amazing—always responsive to any requests we have. We've lived in various apartments before, and The Falls has been the absolute best in terms of quality of living, safety, environment, and management.
• GD

  Gaye DeMarks

  Jun 13, 2019
  1.0
  I was there 10 months, and had three floods in the apartment. They are patched up and old. Just a over-priced facade, and don't think of getting your deposit back, whether you leave it spic and span, they will still find a way to keep it.