Franklin 299

Reviews

• SD

  Seydou Diop-Mena

  Mar 4, 2026
  5.0
  Had a great experience with Charles during the leasing process. He was always available and very helpful.
• WY

  Winston Yi

  Feb 11, 2026
  1.0
  During the tour I tested the gas stove with permission and mentioned that one of the burners didn’t seem to be working. As I was explaining this, the leasing agent interrupted me and shouted, saying, “Are we done?” He repeated this in increasing volume each time I tried to finish my sentence about the burner. After I stopped talking, he asked why I was “so picky.” I explained that I had previously dealt with a cockroach issue at another building and was just trying to be careful. He responded, “I deal with them all the time. Better than bedbugs.” Then added "Not at this building". If you tour, check out the package room first. A resident came to complain about it as I was waiting and it was messy
• NF

  Nicolas Sotelo Ferreira

  Jan 29, 2026
  5.0
  Amazing maintenance, cleaning and office staff. Always helpful. Rebecca was super helpful in our beginning.
• GB

  Gina Benavidez

  Jan 28, 2026
  1.0
  Package lockers arent utilized leaving boxes open to theft and misplacement. Also the package room is constantly overwhelmed with 100s of boxes and people will smash your packages.
• MG

  Mo Golshan

  Jan 21, 2026
  1.0
  Don’t even consider living in this apartment. 1. The leasing office is completely unresponsive. When I announced my last month, my rent increased by $2000. I visited them four times, requesting a detailed breakdown of the cost, but they never responded. The leasing office is empty. I recall one day when I raised an issue about the trash valet. The leasing person told me to deal with it and asked why I was making a fuss. 2. The trash valet is the worst experience ever. They don’t pick up the trash on time, but they also penalize you. They leave you notes, and if you leave your trashcan outside, they’ll retaliate. 3. The mailroom is the worst. I’ve lost over $1000 in the mail room because no one organizes it. When I went to the office, they said it was complicated, but that only shows incompetence. If they were competent, they would put up a few shelves and label them for different floors. The mail people would then put the boxes in the shelves, but these people are extremely incompetent and don’t care about you. 4. The gym equipment is very old and noisy. The treadmills make extreme noise and hurts your knees. They don’t plan to renovate the gym equipment, and there’s limited equipment, so you can’t do any workouts.