Cirrus Redwood City

Reviews

• MO

  Math Major Admission Officer

  1 day ago
  1.0
  Not just myself but there is a very centralized consensus that ever since the management team changed, living here has gotten noticeably worse. Every issue somehow turns into “that’s not our responsibility.” The gym AC and hot tub have been out for weeks in the middle of summer, and there still doesn’t seem to be any real plan to fix them. A lot of the new “improvements” have also just created more confusion and inconvenience for residents. What makes it worse is the attitude from management. They’ve become dismissive and arrogant, while rent keeps going up. Honestly, avoid this place if you can. I would give zero stars if that were an option.
• EP

  Ebrahim Payberah

  Jun 7, 2026
  1.0
  I have repeatedly made phone calls, sent emails, and done everything else to get questions answered. It seems that the only place where the owner responds to anyone is here. I am starting to suspect that there is no one actually in the offices at all, and this might be entirely AI-run, as when you call, an AI assistant with generic information is the only thing you can get a hold of. Judging by the other reviews, this has been an ongoing problem for some time that everyone is dealing with. Update: as predicted they responded to this review on Google, however, I suspect that the review response was also AI generated as the number it told me to call still led me to the AI assistant again. I have not seen any other way of actually contacting anyone from this management office and I suspect their leasing office might not even have any human employees. If they are this hard to get a hold of, how responsive will they be if you are a tenant here that needs them to resolve any issues? Any business that is this reliant on AI to avoid speaking to tenants and applicants at all costs is automatically a major red flag.
• EV

  Emily Vishnja

  Jun 3, 2026
  1.0
  New management jacked up prices and significantly reduced quality of living. My cheap microwave handle broke off and it took over a month for them to fix it. The hot tub is never hot. Why pay a premium for amenities that are not actually usable? Sewage costs just went up for no reason. They really don't seem to care about keeping their reliable tenants. The cost of rent went up over $500/mo!! despite the quality going down. And I doubt I'll get my security deposit back even if I hire professional cleaning. I don't trust these guys. Will update after I move out. I do not recommend living here.
• TB

  Timmy Blue

  May 8, 2026
  1.0
  Stay away from this apartment complex. We’re finally moving out, and honestly, it can’t happen soon enough. The new management is extremely unprofessional, and nearly every “improvement” they implement turns into chaos for residents. The new rent payment system malfunctioned for much of the community, yet late fees and removal notices were issued immediately. Apartment inspections seem to happen every other month, often stretching over one to two weeks with little to no notice about the exact timing or purpose…goodbye privacy. Most recently, they installed a new fob system that regularly locks residents out of the building or traps people inside stairwells. The previous system worked perfectly fine, but instead of fixing actual problems, management keeps creating new ones. Every project they start results in extra stress, inconvenience, and wasted time for residents. The only thing you can truly rely on here is a significant rent increase.
• XG

  Xana Gh

  Apr 1, 2026
  1.0
  Unfortunately, since the new company and management took over, the quality of living here has gone down significantly. Work orders sit unresolved for long periods, and the management office is often unresponsive or keeps redirecting issues instead of handling them directly. We’ve had an ongoing issue with our bathtub not draining, and it still hasn’t been properly fixed. It’s also been over two months, and we still haven’t received enough entrance keys for all residents. Overall, it’s been a frustrating experience dealing with basic maintenance and communication.