Park Hacienda Apartments

Reviews

• JP

  Jithesh Padikkal

  2 days ago
  1.0
  Extremely disappointed with the parking situation at Park Hacienda. My allotted parking spot has been a constant issue, and despite repeatedly raising it with management, there was no support or effort to help find an alternative solution.
• PR

  prasanna reddy

  Aug 11, 2026
  1.0
  Unresolved Maintenance Issue and Extremely Arrogant Management : We recently moved to California from Texas and were excited to start this new chapter. Unfortunately, our experience at Park Hacienda has been extremely disappointing. Since moving in, we have been dealing with loud, persistent creaking noises from the floor in our apartment. The noise is disruptive enough to affect our daily life and, most importantly, our sleep. We also have a 2-year-old child whose sleep is being affected by the constant noise. This has become a significant source of stress for our family. We have contacted the leasing office multiple times, both in person and through email, asking for help. A floor inspection was conducted on July 13, and the inspection supervisor confirmed that the issue was related to the flooring and that it needs to be repaired. Despite this confirmation, we have not received the level of communication or assistance we expected. We have also requested to be moved to another apartment or, at the very least, be provided with temporary accommodation until the flooring issue is resolved, because the constant noise is making it extremely difficult for our family to sleep and live normally. Unfortunately, we have not received a meaningful solution to this request either. Xochitl, the Assistant Manager and our point of contact for this issue, has been contacted several times by email. When I spoke with her in person today and asked why we had not received a proper response, I was told that she has around 500 emails to go through and therefore had not gotten to ours. When I expressed how helpless and frustrated we feel after repeatedly reaching out about an issue that is affecting our sleep and our 2-year-old's sleep, I was told that she would send an email by the end of the day and that it was "up to you if you don't like my email." I then said that, given our experience, I would be leaving a negative review. Her response was essentially "go and put a bad review, who cares? It doesn't matter for us." I found this response extremely disappointing and unprofessional. We understand that maintenance issues can take time to resolve. What is difficult to accept is the lack of timely communication, lack of urgency, and the attitude shown when we tried to express our concerns. We moved here expecting a safe and peaceful place to live, but instead we are dealing with an ongoing issue that is affecting our sleep, our family life, and our overall well-being. If you are considering renting at Park Hacienda, I strongly recommend asking about how maintenance issues are handled and how quickly management responds to ongoing problems before signing a lease. I hope management takes this feedback seriously and improves both the handling of maintenance issues and the way residents are treated when they ask for help.
• VR

  venkat ram

  Aug 11, 2026
  1.0
  Extremely disappointed with Park Hacienda Apartments and the way management has handled our concerns. We moved our family directly from Texas to California and chose Park Hacienda without even visiting the community in person beforehand. We trusted the community, the leasing team, and their representation of the apartment, believing we were choosing a comfortable and peaceful home for our family. In fact, during leasing, we were recommended this particular renovated apartment even though it was approximately $300 more per month than another available unit. Unfortunately, shortly after we started living here, we discovered a serious and persistent creaking/cracking noise coming from the flooring/ceiling above our apartment. The noise occurs during the day and throughout the night whenever the upstairs residents walk or get on/off their bed. It repeatedly disturbs our sleep and wakes our toddler. We reported the issue, provided recordings, and maintenance inspected the apartment on July 13. We were told the inspection findings would be forwarded to upper management for a decision. Since then, we have been following up every week, asking for a repair plan, timeline, temporary accommodation, apartment transfer, or some reasonable resolution. Weeks have passed, yet we have received no concrete solution, no repair schedule, and no meaningful response from management. What has made this experience even more disappointing is our interaction with Assistant Community Manager. She has been involved in our communications regarding this problem, yet we continue to be left without a resolution. Today, when my wife approached her again regarding the same ongoing issue, her behavior was dismissive, rude, and unprofessional. After weeks of patiently asking for help with a problem that is affecting our family's sleep and daily life, this is absolutely not the level of professionalism or customer service we expected from an Assistant Community Manager. We moved across the country trusting Park Hacienda to provide a good home for our family. Instead, we are dealing with an unresolved apartment problem combined with poor communication, lack of urgency, lack of accountability, and extremely disappointing treatment from management. Anyone considering moving here—especially families relocating from another state—should think carefully and understand that the real test of an apartment community is not how you are treated while signing the lease, but how management treats you after you move in and actually need their help. Very dissatisfied with both the apartment condition and the way Park Hacienda management, particularly Assistant Community Manager Xochitl Plascencia, has handled our situation.
• GS

  G. Anthony Suarez

  Aug 9, 2026
  5.0
  We showed up here to look at an apartment we didn't have an appointment but Xochitl Plascencia took the time to talk to us and explained about the apartments available and she was very friendly and very knowledgeable she took us and showed us the 2 bedroom model which was absolutely amazing she then introduced us to Liana and Isabella other staff members and asked them to show us the 2 bedroom that was available the both of them were super friendly and very knowledgeable they took the time to answer all our questions and gave great information about the apartments and surrounding areas we were very impressed and want to give them a very big thank you. We were so impressed whit the staff here and extremely impressed with the apartment and how well the grounds were taken care of. Again thank you so very much for having such an amazing knowledgeable friendly staff we are looking forward to speaking with them again
• AC

  Angel Cardoza

  Jul 31, 2026
  5.0
  Recently went in and had the best experience with Xóchitl! She answered every question I had honestly and in as much detail as I asked. She made the whole tour and application experience very smooth and simple to understand. She was the only one on staff the day I went in and did an incredible job attending every guest that day.