The Max on Jefferson

Reviews

• MT

  Michelle Totah

  Aug 13, 2026
  1.0
  Disappointing experience living here. Doesn’t even deserve one star. Firstly, make sure you ask questions and look at your lease thoroughly before signing. Moved here from the east coast, and didn’t want to exceed a rent budget of over 3k. Asked if there would be any additional charges was told no. 1st month rent was close to $3200. Additional charges for garbage, sewer, and all these additional fees I was not made aware of. To make it worse, they are super unresponsive to emails and concerns. Had issues with ants when moved in put in a service request and they never showed up. Supposed to be a gated community but the front gate entrance was out of service for months, leaving it wide open for anyone to enter. Additionally, anyone can actually enter through the side door gates as they are anything but secure. Construction site next door that we were not made aware of brought tons of dust and debris. Don’t bother opening your window at night while sleeping you’ll get woken up by people sitting in their cars blasting music past 10pm. The halls ways are loud and dirty. If you sleep in the room located closer to the outside steps you’ll hear disturbing rumbling anytime anyone goes up the stairs. Here is the worse part that sent me to write this review. We put in our notice to move 30 days prior. Was set up for an “inspection” two weeks prior. Norma steps in my apartment pokes her head in one bedrooms and the kitchen and leaves. I was in a work meeting so I called her after and with her snarky attitude she proceeded to let me know what my final charges would be. I had normal wear “scuff” marks on the wall that were easily removed by Mr clean eraser. She said California law is tenant pays a prorate for paint. I asked her to show me where California law states this. She obviously couldn’t. Said my stove was “dirty” and I would be charged $355 cleaning fee. Explained to her we still had 2 weeks and using the stove and I was planning on cleaning before leaving. She said “you can but it needs to be cleaned to our standards” asked her what that standard is and if she can send a checklist. She never did. Lastly I had my tv mounted and said I’d patch up. She said don’t bother our third party contractors will fix that and you’ll end up being charged anyway. Well, I cleaned the apartment, noted in the lease that tenants won’t be charged at good faith cleanup and normal wear and tear (the scuff marks in her words) is excluded from additional charges. Additionally in the lease tenants have the opportunity to repair and patch up holes from nails. Final bill. $500 charge for paint, $355 clean up fee, plus xxx additional charges. Moved in on the 29th, 2025, Left the 28th, 2026. Understood I’d pay until the 29th of July. However was charged an extra day in July rent. My husband contacted Orlando, who recognized the error and said he would speak to Norma. Never got a response but instead another charge on my final bill for the 29th. Don’t even bother contacting Canon Group with an issue. They don’t return calls either. Lastly, they are so desperate to fill in the units, looks like section 8 folks have taken over recently. Honestly, would never recommend this place to anyone. Rude incompetent staff.
• EE

  E

  Jul 15, 2026
  5.0
  Norma and Orlando were great to work with! They were very accommodating and made the entire process smooth. As a first time renter, I appreciated how easy they made everything.
• BA

  Bianca Araujo

  Jun 23, 2026
  5.0
  Leasing office is very helpful and made the move in process very easy, and love living here it’s a really clean community
• PR

  Pam Robinson

  Jun 20, 2026
  5.0
  Worked with Orlando and it was a great experience. He was knowledgeable and kind, answering all our questions as he led us on a tour of this beautiful facility. Would highly recommend working with him!
• RC

  Rebecca Carrillo

  Jun 16, 2026
  5.0
  We recently moved into The Max on Jefferson and couldn’t be happier with our apartment, the grounds, amenities and friendly environment. The on-site staff including leasing group and maintenance staff are professional and helpful. The small community also makes it cosy and family oriented. I highly recommend this facility.