Trailhead Apartments at Tam Junction

Reviews

• CD

  Chey Deleon

  Jul 6, 2026
  1.0
  MANAGEMENT IS SHADY AND DISHONEST! 2 person household, paying $158 a month for sewage. You are paying for the utilities of the grandfathered in apartments. The managers will lie to you, tell you the rent is XXX amount and then change 300+ for monthly utilities. Please don't be fooled by the act that's put on. This complex has been gouging for years. :-( Such a shame because families live here and are working just to keep up with the outrageous prices that were not admitted in our contracts. ASK ABOUT GRANDFATHERED IN UNITS. Also note that they charge you 3 months backdated. This is my utility bill for June but I am getting charged for March-April. Managers are disingenuous, evasive and rude when you ask for explanations. We have kept a variety of documentation since we have lived here.
• KA

  Kassin Adelman

  Jun 12, 2026
  1.0
  DO NOT RENT HERE! Update: Finally got the deposit back with our final utilities bill deducted— a bill that we’d been requesting for a breakdown on for MONTHS and my parents are STILL being harassed by creditors even though the bill is paid. Again we cannot get a real human on the phone or via email and it’s been over three months. We’ve also stopped by multiple times and no one is ever there. Like an idiot, I read these reviews and did not heed their advice thinking nothing could go wrong with a short-term lease. The other post on here about shady utilities calculations and no one being around is spot-on. I’ve never encountered a business that feels more like a scam than this one. Do not rent here. — My elderly parents (who were visiting from MT with a short-term lease) moved out three months ago and we still cannot get anyone to call us back to return our deposit and explain a final bill we received. The AI agent they use, Emma, seems to work for maintenance issues but is infuriating for everything else. It is not worth it to rent here; you will pay for it later. If the folks at Trailhead are reading this, you have a million messages from me and my assistant; please call or email me back to resolve this issue. (Do NOT suggest I call, email, or visit you - we’ve done all three repeatedly and have yet to reach a human.)
• DH

  Danielle Hoff

  Apr 10, 2026
  2.0
  These apartments are on the cold side of the hill and they are supposedly remodeled and retrofitted. But, my aunts apartment in her kitchen and bedroom have a slope to them.
• AS

  Andres Sierra

  Mar 12, 2024
  1.0
  Where do I even begin with this place? Let's start with the only good thing. Federico the maintenance man is INCREDIBLE! He is honest, timely, and knowledgeable about his job. It is a shame how he is treated by the complex manager. That being said, the complex manager is horrible she will sweet-talk you and stoops to new lows by lying about utilities to close deals. She will conveniently omit crucial information, leaving tenants blindsided by unexpected bills. You will be sharing utilities (trash/sewer/water) with the whole complex not just your building as stated. The complex "uses" a RUBS formula to figure out your portion but good luck trying to get an explanation on how your portion is actually calculated. She will feign ignorance. She will "forget" to mention that since the utilities are shared you will be paying the utilities of the the 21 grandfathered apartments in the complex that are mentioned nowhere in the contract.There are many tenants here that have mold in the apartments, see previous post, and they will "fix" this as slow as possible. One of the tenants moved out recently because their building got water damage from crack in the building caused by a tilt in the apartment. BEWARE! People in this community have left because they are left with no choice due to the unforeseen high cost, lack transparency and accountability. Avoid renting here if you value honesty.
• LR

  Lucy Ray

  Jan 23, 2023
  1.0
  DON'T RENT HERE If I could give negative 5 stars, I would. This property has been owned by a real estate investment fund since 2019 whose only interest is raising rent and squeezing out every drop of cost they can't pass along to residents in sketchy, non-transparent ways.

If you rent an apartment here, you should plan for an annual rent increase at the maximum rate allowed by law. In 2022 it was 9%. When your rent is $3k, that is almost $300 more per month.

Go ahead and add $200+ per month to the rent quoted on the website for water, wastewater, and garbage which you will pay, along with rent, to the property. This amount does not include PG&E gas/electric or cable/internet.

In my experience, and that of many of my neighbors, the fact that there was an additional $200 per month owed to the landlord was not disclosed at all in the process of renting the apartment, it was only generally alluded to in the fine print of the 35-page lease. Most of us only found out about this budget buster when we received the first bill. To say it broke my carefully planned budget is an understatement.

The other incredibly frustrating thing is that, even though each unit has its own sub-meter for water service, and Marin Water bills the property per sub-meter, the landlord bills us according to a formula it will not disclose to residents. It seems like they should be required to disclose the formula and details of what costs they are passing on to residents, and what costs the property itself is carrying. It feels extremely sketchy, as if the lack of transparency is a policy, a strategy to cover bad faith and potentially illegal business practices.

Because we are billed for water usage based on a formula, there is also no way to track our own water usage for those of us who want to ensure we are conserving. For those who might not actively seek to reduce water consumption, there is also no financial incentive for them to cut down. Even though we have sub-meters!!

There is much more to say about how poorly managed this property is, including long-standing unaddressed mold and other unsafe conditions which causes emotional stress and a desperate feeling of powerlessness in the residents. Most people I know who still live there are planning to leave as soon as they can afford to move.