the perch

Reviews

• EL

  Eunice Lee

  Oct 2, 2024
  5.0
  Edit: It seemed that there was a big miscommunication during the managers’ transition period during our first visit, yet the new manager Eileen was so helpful and was extremely amiable during our second tour attempt today. We really liked the property and any apprehension we felt before was absolved thanks to Eileen and her showing of the carefully curated property. Thank you again to Eileen for your bright hospitality! Original post: After a difficult time trying to schedule a tour, we showed up at 1pm on Wednesday (our promised time, changed because the manager does not come in on Thursdays and had a lunch break at 12) and waited for over 50 minutes. There was apparently a change of managers at the start of the month and as you can see on the sheet of paper, there was no reason for the new manager to have been unavailable for our scheduled tour. We called numerous times but to no avail and there was no response when we emailed the management as well. We are very disappointed, as we liked this Eagle Rock location, the apartment and amenities provided.
• RL

  Ryan Luu

  Jul 11, 2024
  5.0
  Building management has been top tier here. Mayra has provided excellent customer service, promptness on replies, and overall good vibes. Recently had a slew of maintenance requests and shipping issues which she handled with much grace and urgency. In addition, living here has been really peaceful and nice. Respectful neighbors, quiet area, nice living conditions (really new units), and amenities (grill and pool area; soon a gym). The last thing that makes this place so convenient is that it’s literally right next to a target, some of the best tacos in LA, and a 15 minute drive from anywhere you’d want to go in the Northeast LA area (downtown, Pasadena, 626, Little Tokyo, Ktown). Overall, I’m very satisfied living here. Highly recommend! Shoutout to Mayra again for being a great building manager
• JB

  Jon Bozak

  Mar 15, 2021
  5.0
  I've had a very positive experience here at The Perch—just re-upped my 3rd lease. I'm a grizzled 'ol apartment livin' pro at this point in my life, having spent 25 years in NYC and dealing with management companies and landlords there. No management company is perfect and while there's been some bumps in the road with my time here—one maintenance guy was a bit underwhelming, for example--everyone I've worked with, from the building managers to the corporate office contact have been attentive, professional and incredibly helpful with my specific needs. The web based repair system and webchat/texting system has been solid for me. I've rarely had a need or a question linger for too long. Again, as someone who has dealt with numerous apts, I know that there can be delays and that not everyone on the staff is going to be an A+ talent. My approach is simple: be kind and respectful and you get kindness and respect in turn. There's a way of managing your management team so that they understand you aren't approaching with impatience or entitlement. The current manager Nadine has been the best. So big shout out there. I really enjoy it here. the apt itself is quiet, super sunny, my car is safely parked below the bldg and I'm close to so many great things on the east side. One of my faves is the fact that there's a mini Target next door which made the move from NYC to LA so seamless as everywhere I lived back east had a bodega on the corner—now I just have a bigger one. :)
• KF

  Kimberly Fisher

  Jun 24, 2020
  1.0
  We've lived here a year. First Tyler Boren was the leasing agent, and she was near impossible to get a hold of. Then we got Francine, and she was incredibly rude, and again, impossible to get in touch with. Then we got Emilia (I think?) - she was lovely, and lasted about 2 weeks. Now I believe we are on Lexi - also completely impossible to get in touch with. They love to blame you for issues with the property and that's if/when they respond to you at all. Javier, the onsite maintenance person, is a gem. They are truly lucky to have him. Also, beware: two of the 5-star reviews below are Nelson and Tyler (ex-employee and her partner).

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