Ageno Apartments

Reviews

• BH

  Bevin Huang

  Apr 4, 2026
  2.0
  My partner and I enjoy living in this community and have stayed here for over a year now, but recent events with management (both old and new) have made it quite an unpleasant experience. First, there was an incident where bookkeeping artifacts led to a $10k balance that we were not liable for. Rather than contacting us about this balance, management (Asset Management) decided to go directly to collections. We disputed and cleared the balance, but the issue took about a month to resolve and caused a ton of anxiety for my partner and I. Second, we asked for a renewal and were given rates that were ridiculously overpriced: over $600/month more than market rate, which is currently $2800-2900 for a 2b2b in Livermore. A 3b3b at this apartment complex goes for less than our 2b2b... We've talked to both old and new management about getting a fair rate that reflects the current market price. We would know what a fair rate is since my partner and I have looked at over a dozen apartments in Livermore. Both old and new management took days to respond and ended up saying that pricing is determined by the owners. Neither management company even attempted to reach out to the owners to reason with them for a fair rate. We really don't want to move, but management is making it a difficult choice to stay. At the very least, if they manage to bring our rent price down to something that reasonably reflects market price, I might consider giving additional stars. I leave it to them to earn these stars back.
• AK

  Anissa Kennedy

  Mar 15, 2026
  5.0
  The facility’s team took care of my refrigerator right away. They were great at explaining what might have been the cause.
• MR

  Michael Ramirez

  Jul 29, 2025
  1.0
  Unfortunately, my 24 months at Ageno Apartments were far from satisfactory, particularly concerning the level of hospitality/professionalism provided by the leasing staff. It’s very clear that the focus is less on ensuring a comfortable and welcoming stay, and more on the transactional aspects. I consistently felt like I was being treated as just a monthly deposit rather than a valued guest. This wasn’t always the case, either. It all started with the new staff that replaced the previous manager. Alina, who was originally the leasing manager when I moved in, was everything a company could ask for in an employee, that would be welcoming new and current tenants. She was easy to approach, professional, and helpful. However, the new leasing staff is a complete 180 from Alina. They are rude and confrontational and definitely only care about you if you are paying the bills. A place where I once felt at ease and appreciated had me leaving with the impression that guest satisfaction was not a priority. I would think long and hard before giving Ageno Apartments my hard earned money. I definitely do not recommend this business. I would strongly advise Ageno Apartments to re-evaluate their approach to guest relations and focus on fostering a more hospitable environment where every guest feels genuinely valued.
• PS

  P S

  Sep 22, 2024
  1.0
  As the other reviews have noted, they charge for all the utilities, are super overpriced for the area, and try and nickle and dime you on move out. In the little green areas there are, there is dog poop everywhere and they do nothing about it. Furthermore, they expect you to pay for professional cleaning at the end and will ding you on every little thing wrong. The craziest part is that if you owe more than your deposit, they will instantly sic you to collections instead of trying to resolve it, affecting your credit. AVOID like the plague.
• AP

  Augstin Pizano

  Nov 8, 2022
  5.0
  I had a really amazing time working with both Alina and Cindy yesterday as I had the opportunity to take a Tour of one of their two bedroom units. Not only did they both make me and my fiancé feel like we were already home, but also make you feel like you are family and not just another tenant. I will say that the units themselves are crazy beautiful but not only that, the accessibility to everything and all of the amenity's there for residents to utilize are unbelievable but so amazing. Its a great place for families since I did get the chance to meet some of my near future neighbors and pet friendly. One thing that is a plus, is all of the shopping centers and food around. Thank you so much Alina and Cindy for your time and amazing customer service and passion to your tenants!