Self-Guided Tours by Appointment Only! The Palms is located in Laguna Niguel in south Orange County and is minutes from grocery stores, a farmer's market, dining, shopping, and the beach. All 1- and 2-bedroom apartment homes are thoughtfully appointed and include a refrigerator and full-size washer and dryer. Select apartments include an island-style kitchen, vaulted ceilings, a fireplace, built-in bookshelves, and hardwood-style flooring. A variety of amenities are available, including a fitness center, pool, spa, and tennis courts. Pets can even enjoy an onsite dog park.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.