Severely upsetting the decline of service and satisfaction received as a 3 year tenant of one of Harland Management’s 3rd party properties. Year over year service has declined, with Devon, Bernice, and Billing. The requests made through the tenant portal go unresolved, not to say they don’t respond, but just close out the work order or request without any helpful response or say their scheduled a month out, but do not put you on the schedule ever. Then close it out so you cannot respond. Additionally, received rude comments regarding our home, which is meticulously maintained and cleaned, suggesting the bathroom tub needs cleaned and not re-caulked. Which is only provided by us as a tenant in an effort to not have any deferred maintenance. Property management not billing is open to speak over the phone or have a conversation over a request. It’s just closed out. All I would like to have is at least a dialogue, instead my request is immediately closed out. Checking a box off before they even do anything.
This is by far the worst property management company I have ever dealt with in my life. Their customer service is extremely poor, and they are very unwilling to help. Whenever there is a maintenance issue, they try to push the responsibility and cost of the repairs onto the tenant.
The owner is extremely cheap, very difficult to deal with, and, in my experience, communicates with customers in a rude and disrespectful manner.
When they handed over the apartment to me, it was extremely dirty, and several things that were already broken before I moved in had not been repaired. I ended up spending a significant amount of my own money fixing issues that should have been taken care of before I moved in. The cleaning was also absolutely terrible.
Overall, this has been an extremely frustrating and disappointing experience, and I would not recommend this company.
olabamidele
SH
Sally Harvey
Jun 15, 2026
Harland PM has offered excellent support to us as tenants. Each issue we have had has been dealth with by office staff quickly and effectively. Most recently, we worked with Tenant Coordinator, Tyler, and he was amazing. He ran intermediary for us on an issue with City of San Diego and was so thorough, kept us constantly informed, and resolved the issue sooner than expected. I really appreciated his care and professionalism toward the tenant issue.
BM
Blake Moore
Jun 10, 2026
Have worked with Harland PM for years—-professional, client and service oriented, and they get the job done. Would happily work with them again.