Waterford Place

Reviews

• A

  Тарас Карпенко

  Sep 4, 2026
  5.0
  I recently moved into the Waterford Apartments, and I’ve been very happy with both the location and the value. I especially want to recognize Gabriela for her outstanding help throughout the entire process. From the very beginning, she was responsive, supportive, and always available to answer my questions. She provided clear and detailed information about the apartments and all the required documentation. My application was processed surprisingly quickly, even though my situation was a bit more complicated than usual. Gabriela kept me informed at every step and made the entire process smooth and stress-free. I truly appreciate her professionalism and support. Thank you, Gabriela!
• AE

  Ayda Edraki

  Aug 15, 2026
  1.0
  Living at Waterford Place Apartments has brought us nothing but stress and headaches. Management seems to only care about collecting rent. Whenever you call the office with a concern, the staff and even the manager are rude, dismissive, and unprofessional. The office staff also lack basic customer service skills. They rarely acknowledge you when you walk into the office, and they often fail to even say hello or greet residents. It feels like they forget that the residents are the reason this community exists and that their jobs depend on providing respectful and professional service. A simple greeting, basic courtesy, and a respectful attitude should be the minimum expectation when dealing with residents. One of the biggest issues is the children constantly playing around our building (#16), even though it is not a designated playground. There is a large open field where they regularly play soccer, yet they continue running, screaming, and playing directly in front of the apartment buildings and parked cars. I am currently pregnant and also have an 8-month-old baby, and this is the third time a soccer ball has almost hit me while I was walking to or from my apartment. I genuinely do not feel safe. I have reported this issue to management multiple times over the past year, ever since we moved in. Every time, they claim they are “taking care of it,” but nothing ever changes. In fact, it has only gotten worse. The constant screaming and yelling from children and hitting their ball to our building and handrail stairs can be heard even inside our living room, making it impossible to enjoy any peace and quiet. Management tells residents to call security if there is a problem, but their security service is completely useless. They never show up. Security has told me that this is “not an emergency,” which is why security officers do not respond unless something is considered a priority or emergency. Then, security told me that I should contact the office and have them take care of it, so I emailed the office staff and the manager and they told me I have to call security. When we call security, they send us back to the office. At this point, no one is actually taking responsibility or doing their job. I feel discriminated against as a pregnant woman because I believe this is absolutely an important and serious matter. If that soccer ball hits me and something happens to me, my baby and my unborn child who will be responsible? The FPI MANAGEMENT? I should not have to wait until someone is injured before this situation is taken seriously. I have been a Realtor for years and also have worked in property management for 10 years as a leasing agent and assistant manager, so I understand how property management works. I know the rules, and I know everyone’s responsibilities and roles. At this point, I feel that those responsibilities are not being taken seriously. Everyone keeps sending me back and forth instead of actually addressing the problem. It feels like no one wants to take responsibility, and unfortunately, it seems like they are just there to collect a paycheck instead of doing their job and protecting the residents.
• MM

  Maria

  Jun 30, 2026
  1.0
  My experience with this apartment complex was extremely frustrating from start to finish. The unit itself felt outdated and poorly maintained. The finishes were very low quality, with worn carpeting and cheap countertops. The bathroom was dark and in need of repair, including a tub that appeared stained and a shower that was difficult to operate properly. Overall, the space lacked warmth and felt more functional than livable, with little attention to comfort or detail. Management communication was another major issue. I received frequent emails with rules, instructions, and payment reminders, often in a repetitive and overwhelming way. The volume and tone of communication felt excessive and stressful rather than helpful. There were also ongoing concerns about fees and charges that were not clearly explained upfront, which led to confusion during the lease period. Getting clear answers from the office was difficult, and responses were often slow or unhelpful. Package delivery and mail handling were also unreliable, which made receiving items inconvenient. In summary, while the unit may be affordable compared to other options, the overall experience felt disorganized and impersonal, with poor communication and management practices that made it difficult to feel at home.
• CD

  Cleo D

  May 1, 2026
  5.0
  It’s a peaceful quiet neighborhood. The move in process was smooth, transparent and consistent. Great start! Upon arrival there were housewarming gifts waiting for us! Very thoughtful. 10/10
• GG

  gg G

  Apr 25, 2026
  1.0
  Management is unresponsive and rude once the lease is signed. Maintenance requests are either ignored or marked "resolved" without actually fixing anything. Unexpected, exorbitant fees were added to the rent consistently. The deposit wasn't returned even thought the place was left super clean and with no issues. Don't rent here it'll hurt you