Serramonte Ridge Apartment Homes

Reviews

• EG

  Eric Gomez

  5 days ago
  5.0
  Joe has been really awesome at helping with our maintenance at our apartment. Very quick and super friendly! 5 star for sure!
• DC

  Delmy Campos

  Apr 24, 2026
  5.0
  I have very good experience. It is a nice place, I have peace here
• LL

  Lisa

  Apr 7, 2026
  1.0
  This place DOES NOT return calls texts or email requests. I've scheduled 2 different virtual tours that I've been ghosted on and Its clear the only response is going to be from "the owner" on the reviews that are being posted at least there's someone responding to something. lol...
• BC

  Bradley Collier

  Apr 5, 2026
  5.0
  The maintenance crew here at Serramonte Ridge is really amazing, they are extremely professional and kind. I got a response from Joe in less than 24 hours and the issue was fixed in a literal 5 minute job. Thank you all very much.
• JN

  Jacklin Nguyen

  Mar 25, 2026
  1.0
  I really enjoyed living here during my first year, but my experience in the second year has been extremely disappointing. It feels like management has stopped caring about residents altogether. Parking has become a major issue. By 4 PM, there is virtually no available parking, and many vehicles appear to be parked without permits. Meanwhile, residents are still required to pay for parking permits as part of their lease agreements. This lack of enforcement is both unfair and frustrating. More concerning is a serious incident involving my assigned, paid parking space. Another individual parked in my reserved spot, and when confronted, they were intoxicated, attempted to hit me with their vehicle, and later continued to harass my roommate in the apartment gym. A police report was filed regarding this incident. Despite repeated attempts over nearly two months to resolve this issue with management, including multiple emails and in-person visits, no meaningful action has been taken. Management has dismissed this as a personal issue, despite clear evidence of ongoing residential harassment and safety concerns. But instead they wanted us to start paying $250 for reserved parking, without doing anything about current issues. Under tenant protection and landlord-tenant laws, residents are entitled to quiet enjoyment of their living space and reasonable protection from harassment and unsafe conditions. Management’s failure to address these issues, enforce parking policies, or respond in a timely and appropriate manner is unacceptable. Everyone should have a basic level of safety, responsiveness, and accountability. I strongly urge management to take these concerns seriously and begin actively supporting their residents.