Serramonte Ridge Apartment Homes

Reviews

• BS

  brendan sanders

  Jun 22, 2026
  5.0
  I lived here the last 4 years and the maintenance personnel did a fantastic job ensuring everything was in working order. Big shout out to Joe who has been great at keeping this place in tip top shape
• SJ

  Stephanie Jones

  Jun 9, 2026
  5.0
  We’ve been here for 2 years now and love it. It has great amenities for being close to the city. And any maintenance issue is always resolved ASAP without fuss or making me feel like an inconvenience - Joe comes out almost every time to where my dog loves him lol
• MG

  Maricel D Gonzalez

  Jun 7, 2026
  1.0
  I initially inquired about this apartment because the advertised rent appeared affordable. Unfortunately, after learning more about the additional fees and experiencing the leasing process firsthand, I was extremely disappointed. First, the parking situation is unreasonable. Charging $250 per month for parking is excessive, and on top of that, residents are expected to pay an additional annual fee for a parking permit without any guarantee of having a parking space available every day. Paying for parking without guaranteed access simply does not make sense and adds significant hidden costs to what appears to be an affordable apartment. My experience with the leasing office was equally frustrating. I scheduled an apartment tour earlier in the week and received multiple text reminders confirming my appointment for June 6 at 2:00 PM. However, when we arrived at the leasing office, we were informed that there was no apartment available to show us. When I pointed out that I had just received a text reminder confirming the appointment, the staff member blamed the issue on having no internet connection that day and stated that their phone system operates through the internet. This explanation did not seem reasonable given the multiple confirmations that had been sent. Instead of providing the tour we had scheduled, we were simply offered pricing information for one-bedroom and two-bedroom units. While we agreed to review the pricing, that conversation revealed just how many additional fees are attached to living here. The overall experience left me with the impression that attracting applicants is a higher priority than providing transparency and value to prospective residents. Between the excessive parking costs, questionable parking policies, and the mishandled tour appointment, this community is not a place I would recommend to friends or family.
• SD

  Stacey Denegree

  May 24, 2026
  5.0
  My toilet was clogged called maintenance Joe came right away. He was polite and answered all my questions he than called a Plummer and he came fast. Thank you to all the maintenance men they are so awesome.
• EG

  Eric Gomez

  May 15, 2026
  5.0
  Joe has been really awesome at helping with our maintenance at our apartment. Very quick and super friendly! 5 star for sure!