Capriana at Chino Hills

Reviews

• BB

  Brianna

  5 days ago
  5.0
  ⭐️⭐️⭐️⭐️⭐️ Exceptional Customer Service and a Wonderful Experience! I cannot say enough wonderful things about my experience with Capriana, especially Paulina and Elena! From the very beginning, both have gone above and beyond to make the entire moving process incredibly smooth, stress-free, and enjoyable. Their professionalism, knowledge, patience, and genuine willingness to help have truly made all the difference. Moving can often be overwhelming, but Paulina and Elena have made every step feel effortless. They have been incredibly attentive, informative, and accommodating, always taking the time to answer questions and ensure everything is handled with care. What truly stands out is their exceptional customer service and the genuine kindness they extend throughout the process. It’s refreshing to encounter individuals who not only excel at what they do but also make you feel valued and welcomed. Paulina and Elena are truly an asset to Capriana, and their dedication deserves recognition! They have made what could have been a stressful transition into such a positive experience. If you’re considering making Capriana your new home, I wholeheartedly recommend it. The level of service and hospitality I’ve experienced has been nothing short of exceptional. Thank you, Paulina and Elena, for making this new chapter such a wonderful one!
• MN

  Miriam Navarro

  Sep 5, 2026
  5.0
  Best apartments ever
• NR

  Nicholas Rodriguez

  Sep 3, 2026
  5.0
  Coming up on my fist year living at Capriana, it has been an enjoyable experience with no complaints. The property is peaceful and quiet and well maintained. Any service requests are handled promptly by Carlos in maintenance, who is very friendly and professional. The leasing manager Mary has always been a pleasure to work with and greatly assisted in the lease renewal process to ensure a smooth transition.
• ET

  Ethan Truong

  Aug 30, 2026
  5.0
  The requested items were completed in a timely manner. Did not leave a mess for me to clean up, which I am very grateful for.
• TW

  Tom Woo

  Aug 17, 2026
  5.0
  Applying from overseas can be intimidating, and Capriana made it remarkably smooth. We are relocating from China with two teenagers and had no U.S. credit history and no SSN yet — the kind of application that gets turned down elsewhere. Paulina Moran took the time to actually explain our options on the phone, told us exactly what to expect, and never made us feel like a problem to be managed. When she was off, she looped in Elena Marrero so nothing stalled over the weekend. Elena followed up right on schedule. A friend toured the unit on our behalf and the team walked him through it without hesitation. Every question we sent by email came back with a real answer, usually the same day. We haven't moved in yet, but if the leasing experience is any indication of how this community is run, we made the right choice. The location is also ideal for us — Chino Hills High School is a short walk away. Thank you, Paulina and Elena.