Monterra Ridge Apartments

Reviews

• SB

  Sell B

  Feb 10, 2024
  1.0
  I've lived here for a few years, and apart from seasonal roach infestations and a random tire slashing incident, it's been mostly good. However, since new management took over, some things have proven to be a bit of a challenge. Regarding my lease: Traditionally, my lease renews on November 14th, with the rent increase following in December. In October 2023, new management changed my lease commencement date to November 1st, causing an overpayment and an early rent increase. Despite pointing out the error, my rent was still increased in November, violating the lease. Management initially defended their action but later acknowledged the mistake and offered a $100 credit for the overcharge. However, only a partial credit of $48.54 was applied to my account, and my attempts to address this further have been ignored. Months later, I’ve given up on that, excepting I have been overcharged… but this is highly unprofessional. My parking situation: For years, my parking space has been conveniently located in front of my unit. Recently, new management notified me of a change, relocating my parking spot to a space practically around the corner. I Fail to understand how switching to a parking space further away from my unit makes any sense or how this decision is beneficial to anyone. While I understand changes may occur with new management, some issues feel excessive and at times like an abuse of power/harassment. Since new management has taken over, there has been a new issue almost every month. Gate issues: Despite being fixed, the gates often malfunction, causing long lines of cars. Multiple residents have been locked out simultaneously, leading to periodic waits of over 10 minutes. I stopped by the office asking about a new gate opener. One manager seemed ready to provide one, while another claimed they were out of stock and needed to order more, which was odd. You know that feeling you get when no matter how nice, polite, and courteous you are, you can tell someone just doesn’t like you? That’s how most of my interactions with management have felt. I want to believe I’m wrong, but when you know, you know. Due to these types of interactions, I try to avoid stopping by the office like my life depended on it so that’s how you know the situation with the gates has been really bad because I unwillingly forced myself to to stop by seeking a solution. I still have not heard from management about receiving a new gate opener but the issue with the gate still exists, just appearing to happen less often. Grievances: Initially, I noticed my rent would increase to a higher price than vacant units, prompting me to inquire about a lower rate. However, I was told the website was "broken" and the prices weren't accurate. Interestingly, I overheard management offering the same "broken website" prices to new tenants over the phone, which felt deceptive. Despite this, to their defense, they offered me a $20 discount on my renewal. Another issue that comes to mind is a persistent pet waste odors outside my window. Additionally, long-term residents have been forced out due to rent increases, only for their units to be leased at lower rates. I understand this is a business and I know to expect changes whenever new management takes over, but it’s disheartening to see business conducted this way. No one should ever be made to feel uncomfortable where they live/pay rent but these last few months have been unnecessarily stressful. If I am being honest, some of the situations I’ve faced recently have left me feeling like management possibly does not want me here. Hopefully, I am not retaliated against for my review. I miss the old management team. P.s They do perform pest control for the roaches but the downside is periodically having everyone empty out all of our cabinets with very little notice. You’ll also have to vacate your unit for a few hours which is not ideal if you work from home. Washers are often broken and there is no parking for visitors. Overall, still an okay place to live.
• MD

  Michelle Dorosh

  Aug 9, 2018
  5.0
  My garbage disposal broke and maintenance fixed it immediately by replacing it with a new one. Also my lock on my door was sticking , again maintenance came out and promptly fixed it. Thank you Monterra Apartment staff and maintenance crew for being so courteous and professional. I’m hoping you’ll be able to fix the sprinklers near my patio soon so there will be green grass. Thanks again. Michelle
• CB

  Clare B

  May 11, 2018
  5.0
  I had a maintenance issue and they sent Rosalio to fix my door. He was so efficient and knowledgeable and kind. Great Job Rosalio. I love this place. Lizza and Jenine have been helping me because I am moving to another unit in the same complex. Thats how much I love it here. I feel so welcomed and at home here I have no desire to move.All the staff knows you by name and you can tell that they love their jobs. Maintenance included. Everyone is efficient and helpful and kind. I recommend Monterra Ridge.

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