The Ralston at Belmont Hills

Reviews

• US

  Ursula Santamaria

  Jul 7, 2026
  3.0
  Charged twice for not having renters’ insurance despite submitting proof, building doors unlocked, missing packages, management took little action when I had to go without parking for 3 days bc a new tenant had their moving pod parked in their spot and mine.
• JT

  John T

  Jul 28, 2025
  1.0
  The previous property manager, Jessica, was truly outstanding! Well-liked by all tenants, consistently responsive, proactive, and compassionate. She set a high standard for what good property management should look like. Unfortunately, since the new management took over, the quality of life at the property has significantly declined. There has been a noticeable increase in police presence for various incidents, which raises serious concerns about safety of our kids and our community standards. The current property manager is often unresponsive to emails and seems indifferent to enforcing basic property rules, allowing smoking on the premises (including by the manager himself) and turning a blind eye to tenants living in unsanitary conditions. Valet trash services are poorly managed, frequently leaving garbage bags and sticky residues in the hallways, resulting in stained carpets and a persistent mold/mildew odor. While cosmetic upgrades are being made to the building exterior, there is little to no investment in addressing the core issues or making meaningful improvements to the interiors of the units. Despite these problems, rents continue to increase with no added value in return. Responsible tenants, those who pay rent on time or even in advance....do not appear to be valued or acknowledged. Package theft and misplacement are common. When tenants inquire about missing packages, they are often told that the surveillance cameras aren’t functioning. Ironically, when the property manager’s own package goes missing, he makes full use of the cameras to track it down. In short, the current management has brought a sharp decline in standards, and I would not recommend living here under their oversight.
• HP

  Holly Piatyszek

  Feb 17, 2023
  5.0
  Beautiful apartments and great staff. The apartment manager Jessica is really easy to talk to helpful. Maintenance is really thorough and quick to help when I’ve needed something fixed. They really care about the tenants and have recently upgraded the clubhouse. There’s a pool table and they recently got a bbq for the residents. The pool is heated! This is the 5th apartment I’ve lived in and absolutely the best. Definitely recommend checking them out!