The whole complex is great and well kept, inside and outside. Especially Francisco and Robert from the maintenance team. They're so polite, professional, and efficient. Tasks get taken care of immediately and they're great.
I just want to acknowledge the maintenance team Robert and Frank for providing excellent service to the tenants. As a long term tenant here at Sonora at Alta Loma (10 years) to be exact, I truly appreciate your hard work at keeping the community clean and providing the services that we need in our units and throughout. In addition, the attention that you provide to the amenities within the community such as the gym, etc. to ensure that all can enjoy is greatly appreciated. Thank you to the community manager Vivian for being responsive and really appreciate you upholding the standards of keeping the community clean and safe. Your efforts does not go unnoticed. It makes a difference. You guys rock! Thank you!
SS
Shanell Serrano
Apr 14, 2026
The maintenance team is great! I had the pleasure of having Robert as our maintenance guy and he’s great ! Super nice and professional!
JI
Joseph Hoskins III
Mar 18, 2026
Frank came thru and replaced the guard on the lower garage side door. Very professional.
JS
James Simmons
Feb 12, 2026
I've been a member of this community since 2007 (that's 19 years).
I've seen this property bought and sold a few times. There have been several management teams over the years. This current team is amazing and on par with one of the earlier teams (that was just stellar)!
I see the work around the facility, and it is comprehensive and consistent. Grounds are kept and maintenance performed on a clock-like schedule.
As we emerged out of Covid, many programs were birthed for the community. One of them is the variety of food trucks for residence who are too tired to cook after a long day at work. The convenience of having food trucks at your doorstep is thoughtful and helpful. The Christmas Lights Decoration Contest is another (the kids love it). I watched them walking through the community in awe of the lights.
It is easy to complain about an incident or when something breaks (because its common and expected for them to break). That's why we have a maintenance crew. Sure, they do not always get it right the first time (but neither do you). Response time is quick and the repair is immediate.
We are in a prime location where we look can look north at the local mountains or turn south and view the lovely valley and basin below.
In my 19 years here, this community continues to provide a safe shelter for me and my family. I have two grown daughters who grew up here. This management team cares and understands life happens and when it does, they adjust and happen right along with it.
I would be remised if I didn't mention Vivian Clark and her attention to the community. I know sometimes it doesn't feel like it, but we all appreciate you immensely! Keep up the good work . . . and of course Robert who has been a mainstay for maintenance over the years.
Sincerely,
James and Nicole Simmons