Pavilions at Pantano Apartments

Reviews

• CI

  Chloe Isaksen

  2 days ago
  5.0
  I lived here for about 3 years from 2015-2018, then moved back here mid-2024 from Chandler/Gilbert. Initially I rented a 2 bed/2 bath with a friend, but since I moved back in 2024, I’ve had a standard 1 bed/1 bath. If you read through all these reviews, you’re probably thinking that these are dingy apartments with a ton of problems. I can’t speak for everyone’s experience, and I can sympathize with the residents who left here with only negative things to say, but at the end of the day, people really only leave reviews when they have something bad to say. These buildings aren’t perfect. They’re old, and the issues that come with older properties arise from time to time. We do have water shut-offs in order to complete repairs, but the staff either lets us know 1-2 days in advance, or even more, or sends out an email immediately for an emergency repair. And honestly, the speed and compassion with which issues are handled by the maintenance and administration teams is one of my favorite things about living here. If you have a problem, like the dishwasher not working or, like I had, a large leak from upstairs, you cannot deny that the complex takes every issue very seriously and dispatches someone to help as soon as they can. And they aren’t “quick fixes” - the leak in my ceiling was repaired and the drywall replaced the next day. The teams themselves are so personable and kind. The maintenance guys are super friendly, very considerate, and very professional. During the leak repair, they accidentally left my front door open, and one of the men immediately began running around outside looking for my cat in case she got out. She didn’t, thankfully, but it was very nice of him to take it seriously. And the admin team? Wonderful. Responsive, accommodating as much as they can be, and respectful about giving notice about building-wide repairs or inspections. Any time I’ve needed to speak to them to address something, they are so willing to help and are nice about it, which not many administrators are. We had a large pest control measure taken recently, and they were very understanding and accommodating when it came to my disability getting in the way of that process. They also still sent someone to perform a treatment even though it was less intense. These apartments aren’t $2500 luxury units with every possible amenity, but I don’t need them or expect them to be that. I chose this place twice because it’s both affordable and pleasant to live here. My neighbors are of all different backgrounds, but there’s still a wonderful sense of community. I feel safe and comfortable, and I know that any concerns I have will be taken seriously. This place feels like a home, not just an apartment. Even the $3000/month “luxury” apartment I rented in Gilbert didn’t feel like that. In short: understand that these are older, fairly standard apartments with the issues that often occur in similar places, you get what you pay for, but that doesn’t mean you get nothing or worse than nothing. I pay what I can afford and I get the best I could ask for in that price range and more with the admin and maintenance teams. I’ll be here for as long as I can.
• VR

  Vanessa Reed

  Jun 13, 2026
  1.0
  I hate the apt 1110.i seen in other reviews they say they are surprise that the water is always turned off.cock roaches. Why are the owners surprise cause they dont live there. I have a few to share my self.1110 smells like it has mold in in.i told them over and over the apt was making me sick.they came in to ck for mold they pulled up the corner of the rug and say no mold.they would not let me hire someone else to ck because they will have to shut the place down.fighting every week.cops every other day.swat team was there So much noise above u .u cant sleep at night.i have never been so happy to be out of that place.water is off every week because the pipes are always broken.3 days to get cooler fixed.. the laundry room takes ur money or the machines dont work half the time.nasty.
• VV

  VRM787

  May 28, 2026
  5.0
  The Staff, the square footage, the grounds, and the VALUE cannot be beat.
• JH

  Jesse Hosea

  Apr 27, 2026
  1.0
  This place has absolutely the worst office help that I have seen in any other rental apartments in Tucson. For one these people are rude they treat you like you're nobody when you ask them simple questions about moving there they do not even get out of their chair to greet you or anything. My girlfriend lived here about 7 years ago and she had nothing but problems with this place from crime to bugs to violence into the office staff just not helping with anything that is brought to their attention
• ND

  Nathan Devore

  Apr 9, 2026
  5.0
  Great management and good customer service

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