AS
Anthony Serrano
Aug 23, 2026
Friendly and well kept place to live.
PLEASE READ THIS BEFORE RENTING HERE — UNEXPECTED $1,300 CHARGE
I strongly recommend that prospective renters do their research before signing a lease at this property.
My daughter lived here with her young child. When she moved in, the apartment was not one of the renovated units in the complex. She also paid an upfront fee specifically so that she would not have to worry about getting a security deposit returned at the end of her lease.
When she moved out, we personally cleaned the apartment and left it in good condition. There were only a few small paper plates and a couple of baby items left behind. The handyman told us that he would take care of the remaining items, so we had every reason to believe everything was handled.
We were given the impression that there were no issues and no additional charges to expect.
Then, much later, we discovered that the property had charged her approximately $1,300. Because she had no reason to expect another bill after being given the all-clear, she didn’t anticipate further correspondence. The balance eventually went to collections.
For a young single mother raising a toddler, an unexpected $1,300 debt and the resulting collection account is extremely damaging financially.
What concerns me most is that after looking through other reviews, our experience does not appear to be isolated. There are numerous other renters describing unexpected charges and similar experiences after moving out.
If you are considering renting here, I strongly recommend that you:
* Document the condition of your apartment with extensive photos and video when you move in and move out.
* Get everything in writing.
* Don’t rely on verbal assurances that your apartment has been cleared.
* Ask for a written statement showing that your account has a zero balance before you leave.
* Carefully review anything you sign regarding alternative security-deposit fees and move-out charges.
Based on our experience, I would not recommend this property to anyone, especially families or young renters who cannot afford to be hit with an unexpected bill after they believe their tenancy has been completely settled.
Renters deserve transparency and a fair opportunity to understand and dispute charges before a debt is sent to collections.
I’ve included photos of the items I left behind and that Milo the maintenance man would take care of. I left some furniture to for him and his family, which he had no problem taking. I lived there for 3 years and the only thing wrong were a few broken blinds, which I reported, but they were never fixed or replaced. Definitely, not $1,300 in damages.
My daughter has made many, many attempts to contact the apartment management directly to find out where this charge came from and to try to resolve the situation. Unfortunately, rather than receiving reasonable assistance or an explanation, she was treated very poorly by management. After repeatedly trying to get answers, she was left feeling as though her concerns were simply being dismissed.
What concerns me most is that after looking through other reviews, our experience does not appear to be isolated. There are numerous other renters describing unexpected charges and similar experiences after moving out.
At this point, I am seeking legal advice regarding the charges, the collection account, and the circumstances surrounding the move-out. We intend to pursue this matter because the charges were not properly assessed and appropriate procedures were not followed.
Please note that they are nice and accommodating until the contract is signed. After that, good luck in trying to reach them or getting any help from them.
My daughter lived here and from the start I knew we made a mistake. They advertised a promotion of first month free. After not getting it the first month both my daughter and I were called liars when we said it was promised until I showed them communication about it. It took 7 months to finally get it. While living there almost no concerns were addressed. After moving out they sent a balance to collections, which she was notified yesterday, for damages when we opted for the monthly deposit payment and was told we didn’t need to make fixes prior to leaving. They reached out with one overlooked email before sending it to collections. If you’re reading this and not yet a resident run away, this is the most dysfunctional run apartment I’ve ever seen.
Update to response:
She did reach out and was rudely told they would not discuss any charges with her. This apartment is littered with one star reviews, especially in the past year. My recommendation is to stop answering reviews with vague/partial responses and concentrate on fixing the problem.
JK
Justin Kreger
Aug 11, 2026
Lived here for 2 years.
Apartment came with blood stains on the carpet, appliances not installed completely, none of the kitchen drawers stayed in the cabinet, and none of the cabinet doors stayed closed.
I spent my own money to fix these issues since the maintenance crew is a level of incompetent I've never experienced before. Multiple service request to fix the same thing that never gets resolved so I just ended up doing it myself.
They altered my ledgers on two seperate occasions, attempting to back charge me months of rent. I needed to bring my own bank statements to dispute.
I moved out, did my walkthrough, was told everything was good. Today got a call from a collection agency for unpaid move out fees that I was never contacted about.
They charged me for damages that existed before I moved in and never gave me an opportunity to dispute them because they immediately sent me to collections. No attempt to contact me whatsoever.
Terrible. I would pay my friends money to live anywhere else.
Response: I did contact you. You told me "this is protocol, there is nothing we can do".
There is no need to virtue signal about being "committed to improving the community" when you blanketed the complex with eviction notices that when I confronted you about, said to just ignore them, there's no official documentation about it. You had no legitimate intention of evicting me but put a notice on my door anyway? What is wrong with you.
MK
Mitchell Keller
May 25, 2026
I have lived here for over 7 years, and I have found it to be a safe, friendly place to live. The previous owners were good, and the newer owners are okay. I've read some of the negative reviews, but I don't agree with most of them. As far as sanitary conditions, let's be fair, that's up to the tenant. If you don't keep your apartment clean whose fault is that? I've only had one pest control issue and the Office took care of it right away. No problems for over a year and that was due to a lousy short-term tenant. One thing about Aventura is that there are a lot of fees above the advertised rental rate. However, when you add them up the total rental is competitive for the area. There is a bit of a premium, but the complex has two pools, modern well-maintained laundry room, nice landscaping with beautiful trees (hard to find in city of Tucson), air conditioning and its pet friendly with a small dog park to let them play. It's near the I-10 and schools with a decent police presence. However, there is a pet fee, a mandatory insurance fee that protects the owners from you not your stuff, a small boondoggle that costs $15.00 a month to help rent payers with credit reporting (you may have to sign this at first but be smart and decline it online right away (it's a rip off credit agencies already know if you are paying your rent on time), there is a parking charge for covered parking and a new charge for general parking which has created some bad will that's not worth the revenue to the owners. There is a fee for a package locker. Which is fair since we all receive so many packages these days. So, over the advertised rate you are looking at about $100 or so in fees. With that in mind, Aventura is really a nice place to live. The office is responsive generally. Maintenance really drives the living conditions at Aventura. The maintenance department is excellent. We all know things sometimes break and maintenance at Aventura is on top of it. Milo in maintenance is the best. As an older tenant Milo has gone above and beyond to help me. Over seven years, I have never had a safety issue, or a vandalism issue, my neighbors are friendly working people who have to get up in the morning so there are no rowdy students or chaos. Aventura is peaceful and quiet with a good vibe. Kids are safe here. That's all I've got to say. Moving to Aventura is not a mistake. They also offer a convenient payment plan that allows you to split rent payments each month if you so desire.