Villages at Metro Center

Reviews

• BR

  bunny rabbit

  1 day ago
  5.0
  The custom service was great
• DD

  Dallas

  4 days ago
  5.0
  Great application process! Easy approval process. I signed my lease the same day I was approved. Just moved in and WE LOVE IT! Office staff is AWESOME! My apt is SPACIOUS! OMG, as avid baker and I LOVE my kitchen. Bathroom is BEAUTIFUL! The floors are PERFECT and the walk-in close is heaven. We're so glad we moved here. We haven't been this happy in 6 years!
• JR

  Jake Reiff

  Sep 30, 2026
  5.0
  Evelyn was extremely helpful and respectful. Definitely a great place to look at!
• JF

  James JAY DRUMZ Funchess

  Sep 30, 2026
  4.0
  Kayla was great with the details and showing I’ll be renting very soon
• SW

  Sidney WHANNOU

  Sep 25, 2026
  1.0
  My experience with The Villages at Morgan Metro has been extremely disappointing, especially considering that we only moved in on September 18, 2026. From the very beginning, what should have been an exciting and smooth transition into a new home quickly became stressful and frustrating. Upon moving in, we immediately discovered a serious roach problem inside the apartment. The infestation was bad enough that it affected our ability to comfortably sleep in our own home. My wife reported the issue to the leasing office, but the response we received was completely inadequate. After waiting several days, the apparent solution consisted of placing only a few pest-control items in a couple of downstairs drawers. That was nowhere near sufficient for the condition of the apartment. I ultimately had to take it upon myself to thoroughly sanitize, clean, and disinfect the apartment because I did not feel that the issue was being treated with the urgency it deserved. Unfortunately, the problems did not stop there. I woke up this morning and discovered that my vehicle had been towed from the property. This caused an enormous amount of unnecessary stress and made me extremely late for work. What makes the situation even more frustrating is that my wife had already provided screenshots of our vehicle license tags directly to a member of the leasing office while we were working through the process of completing our setup on the Parking Pass portal. The office was therefore aware that we were residents, knew which vehicles belonged to us, and knew that we were actively trying to complete the parking registration process. Despite that, my vehicle was still towed. Since moving here, one of the biggest concerns has been the lack of meaningful assistance from the leasing office. Based on our experience so far, when a problem arises, you should be prepared to solve it yourself. Rather than feeling that the leasing team is there to support residents and help resolve problems, we have repeatedly felt left on our own to deal with issues that should have been handled by management. When someone moves into a new apartment community, especially one being professionally managed, there is a reasonable expectation that the apartment will be clean and habitable, pest concerns will be handled promptly and thoroughly, parking procedures will be clearly communicated, and residents will receive actual assistance when problems occur. That has not been our experience. We have not even been residents for very long, yet we have already dealt with a significant pest issue, an inadequate response to that issue, a vehicle being towed despite providing our information to the leasing office, lost time from work, additional expenses, and an overall feeling that there is very little accountability or urgency when residents need help. The most frustrating part is not simply that problems occurred. Problems can happen at any apartment community. It is the way those problems have been handled—or, in our case, the lack of effective help afterward—that has made this experience so disappointing. At this point, my impression is simple: once you receive your keys, you are largely on your own. I sincerely hope management takes these concerns seriously and improves the way resident issues are handled, because this is not the experience anyone should have immediately after moving into a new home.