Valle Norte

Reviews

• NR

  Nefertiti Van der Riese

  May 22, 2026
  1.0
  Please see my updated review. ADRE and AZ ROC responses are under #5. CRITICAL CONSUMER WARNING: Contract Omissions, Document Alterations, and Defective Work on Lot 0099 Don't buy here. Presently under contract for a 2024 Quick-Move-In (QMI) home, I have experienced severe material deviations, document manipulation, and deceptive transaction practices by Toll Brothers staff. 1. Withheld Protections & Disclosures: My sales agent intentionally left essential buyer protections completely out of the contract when he initially forwarded the digital files for my signature—specifically the Inspection Endorsement and the mandatory federal VA Escape Clause Addendum. A separate Toll Brothers sales agent was genuinely puzzled by these omissions when I brought it to her attention. The VA Addendum was ultimately withheld from me and not executed until fourteen days post-contract. 2. Unauthorized Alterations & Orientation Status: Seven days before closing, and well after my third-party inspection and VA appraisal were finalized, the site superintendent executed an unauthorized, irreversible chemical modification to the property by applying a non-spec flake epoxy coating over a foundation slab bump and cracking concrete. The application is highly defective, trapping human hair, construction debris, and organic matter into the permanent finish. Furthermore, during my Pre-Closing Orientation, the home was left in an un-workmanlike, unhygienic state, with trash items left in the refrigerator and waste left un-flushed in the toilet. 3. Attempted Timeline Falsification: On closing day, the site superintendent pressured me to sign a permanent home walkthrough report that was deliberately and retroactively backdated. He attempted to force a false chronological timeline stating the unauthorized floor modifications occurred before my independent inspection and VA appraisal, rather than after, in an intentional effort to shield the property from federal VA regulatory scrutiny. I possess audio recordings of this exchange. 4. Management Obstruction & Escrow Extortion: When I requested management contact info to escalate these violations, my primary sales agent actively withheld the information to delay a timely cure. Following my formal Notice of Termination due to builder default, corporate Vice President Devin Hobbs issued a written letter confirming Toll Brothers agrees my $14,400.00 earnest money deposit refund is owed, yet explicitly stated the funds are being held hostage unless I sign a sweeping, retroactive confidentiality non-disclosure agreement (NDA) to bury these facts. 5. Administrative Bureaucracy & Open Appeals: Future consumers should note that when these structural and document issues were reported to state boards, both the ADRE and AZ ROC compliance desks issued summary administrative intake dismissals, explicitly stating on paper that state regulatory boards lack the legal jurisdiction to handle pre-closing earnest money escrow withholdings or builder contract disputes, directing the consumer to independent civil court recourse. Furthermore, the primary AZ ROC investigator left a recorded voicemail admitting he refused to review any physical or documentary evidence of the structural cover-up because Toll Brothers still holds the deeded title to the property, asserting the builder "can do what they want" to a home under contract until escrow closes. I have formally appealed these non-statutory intake errors to the Arizona Office of Administrative Hearings (OAH) and escalated the licensee timeline fraud to senior agency management. I have formally initiated binding arbitration with the American Arbitration Association (AAA) for the full return of my escrow capital and $7,347.25 in explicit reliance damages, and have filed formal administrative appeals against their licensing conduct. Future buyers must execute an independent audit of all documents and structural specs before signing with this builder (i.e., contract says you get two hose bibs— you don't. Additionally, the HOA is non-responsive and does not enforce).
• MW

  Meryl Wade

  Mar 1, 2026
  5.0
  I love it here! Beautiful condo, beautiful community.
• LP

  Le Purifoy

  Mar 17, 2023
  4.0
  I used to live in this area for 17years

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