The Palisades in Paradise Valley

Reviews

• YD

  Y “Bring The Soul” D

  2 days ago
  1.0
  This place has the worst phone etiquette. I really do hope all of the phone calls are recorded so the owners can see just how poor resident relations their employees have. If you want your rating to get out of the gutter and keep it from plunging; fix your staff.
• BM

  Bruna Macêdo

  Sep 18, 2026
  4.0
  I lived here for a year. Overall, I would say it’s a very quiet community with lots of families and dogs, which I really appreciated. There are also a lot of stray cats around the property. Personally, I loved having them around, but it’s something to keep in mind if you don’t like cats, especially if you plan on using your balcony. I lived on the first floor, and cats would frequently come onto my balcony and sometimes pee there. My biggest issue was definitely pests. The area is very green, which may contribute to it, but starting around April I had a major problem with flies and mosquitoes. If I left the door open even briefly, I could end up with several inside. Later, I started seeing scorpions, and unfortunately, they became a pretty frequent occurrence. That said, I can’t completely blame management for this. Every time I reported a pest issue, they responded and sent pest control. As for the common areas, the pool uses salt water. I personally wasn’t a fan of it, but that’s obviously a matter of preference. The hot tub was unfortunately out of service quite a few times during the year. The grills, on the other hand, were good and conveniently located inside the pool area, which made them easy to use. I also used the electric vehicle charger regularly. It was out of service for a few weeks at one point, but they did get it repaired, and otherwise I was able to use it consistently. As for move-out, I had a good experience with my security deposit and received almost all of it back. I did do a very thorough cleaning before leaving and repainted the areas where I had made holes in the walls. I didn’t have any pets, though, so I can’t speak to whether move-out charges are different or stricter for pet owners. Finally, everyone I interacted with at the front desk was always polite and pleasant. Overall, it was a peaceful place to live, and management was responsive when I had issues. The main downside for me was the amount of insects and scorpions, particularly while living on the first floor.
• LL

  Lisa

  Sep 18, 2026
  5.0
  My time at the Palisades isncoming to an end soon and although I love it here, I will be moving on. Staff at the Palisades, particularly Audrey, and Kelly, have been wonderful. I have also had extremely positive interactions and experiences with maintenance. My washer went out last night and I called to report on the non emergent line. Initially, I communicated via a text with offsite maintenance who was very helpful but this review is about Raymond and Logan. I've had a few interactions with Raymond, and every time he leaves my home, my day is so much brighter. Raymond has an exceptional personality, character and a genuine kindness for tenants. I'm definitely going to miss, more than anything, maintenance here. If you ever meet Raymond, just know that he will definitely make your day with the light he carries in his heart. Both logan and Raymond removed the old washer and replaced it with a nice functional washer and they did it professionally and expeditiously. Palisades, please treat your maintenance well because they are what keep these apartments running for you.
• TT

  TWagner

  Sep 5, 2026
  5.0
  Kelli is absolute gold! I brought my client David for a tour, and she was incredible—super professional, warm, and thorough in explaining all details regarding the community. She went out of her way to engage David and invite his feedback. He applied on the spot! Thank you Kelli for making the process so seamless! — Tom, Valley King Properties
• MB

  michele bainbridge

  Aug 27, 2026
  5.0
  The workmen were great fixing my broken window. They were quick & clean Thx