The Mod

Reviews

• KL

  Kathy Lehmeyer

  6 days ago
  1.0
  Cockroach Infested - by 2 Species of Cockroaches Added more photos as we’ve found more cockroaches. Do not move here unless you are prepared to deal with a severe, building-wide cockroach infestation and unhelpful management. Took possession of Unit 1060 on July 31, 2026, and were met with live and dead cockroaches of multiple species across all life stages on day one. Live roaches continuously emerge from the sink drains, tub drains, AC vents, and out from inside the walls into every room, including the kitchen cabinets and beds. When we reported this immediately, management’s response was to tell us to buy our own Raid and traps, plug our drains, and wait weeks for treatment. Treatments that were attempted failed because the infestation is clearly inside the building structure itself. To make matters worse, staff repeatedly claimed to "walk the unit" and see nothing, while we were sweeping up piles of bugs daily. Communication is nearly non-existent—calls go unanswered or get hung up on when trying to get updates on pest control schedules. This property fails to meet basic Arizona state habitability standards (A.R.S. § 33-1324). We have documented everything through photos, videos, receipts for out-of-pocket pest supplies, and formal written legal notices. Save yourself the stress, health risk, and financial burden—look elsewhere.
• VL

  Veronica Lozoya

  Jul 17, 2026
  5.0
  Today The MOD apartments gave out School Backpack with Supplies & some free ICE-CREAM 😊 Very Nice Ladies upfront . Than You..
• RR

  R Rodriguez

  Jul 2, 2026
  1.0
  This is another example of our new managers. They make a mistake, apologize, and all is good. However, because of THEIR mistake, we are expected to read the email and fix the problem they caused or we pay a late fee. Love the “no exceptions”. So let me understand, you messed up and if your tenants who paid rent a few days early, not late, but early don’t see your email within a few days of your mistake, the tenant pays a fine, but sorry is all you are responsible for. This is just like the late fees we had to pay when management did not send our lease renewal correctly so our rent would not auto pay. Also like the assigned parking that the last managers did not track properly, So the new managers to sold our reserved spaces to other tenants, then blamed us for the issue. After five years here this is by far the worst management team we have had. I will never rent apartments owned by Western Wealth Communities again. Signed, good tenants who always pay rent at time, never have complaints about us, are quiet and take care of our unit
• JR

  Jeremiah Reinoso

  Jun 9, 2026
  5.0
  I previously did not have a good experience the first time, but Judy reassured me of the situation and went above and beyond as to showing me the apartment I was originally going to see. Great customer service! Looking to make this my future home!
• RR

  Rebecca Rodriguez

  Jun 2, 2026
  1.0
  I have lived at an apartment complex for five years that has been managed by with Western wealth, and I must say it’s been one of the worst experiences I’ve had during my adult life. The first year here another tenant having an argument in their apartment, fired their gun through our living room window, right where my husband usually sits to watch TV. Two yearsafter move in we decided to upgrade our apartment and specifically stated we wanted one with a washer and dryer. On the day of walk-in, there was no washer and dryer in our unit. Management has changed multiple times with this company and I would say the management team we have now is by far the WORST! Not only has the manager not returned to my email but every time we go in the office we are told to email the manager, but never get a response. We previously had two assigned parking spaces that we paid $50 a month every month for. Suddenly sold out from us to other tenants. The excuse is because the previous management team supposedly wasn’t charging us appropriately. No notice no resolve just told they are nolonget ours. I cannot be accountable for how you choose to bill your people. We pay our bill on time, and assume that you have your billing in order. To take both of our parking spaces that we had previously reserved and had stickers and cards for while we’re under the impression we’ve been paying because you have things in order!? Now to ignore our phone calls baffles me, especially since in the five years we have lived here. We have never once paid our rent late, minus the one time we had to pay our rent late Because your management company did not get us our lease papers on time. That being said, a family member that moved in shortly after we had lived here, now has discovered black mold in the ventilation system of their apartment and the response from this management team…. Email the manager who will never respond or reply to those emails and never seems to be in the office. I swear is there anybody on this new team that answers questions, handles problems,and is the actual manager? Or is the new tactic going to be avoidance and lack of accountability? Sincerely, a tenant at the Mod