Saratoga Ridge

Reviews

• JD

  jay D

  4 days ago
  5.0
  I would personally like to thank the staff at the office i would like to thank,Mya & and Angie. For their quick response regarding our past work, order issues. They were very professional and courteous to us. J & L , building 14 #
• SG

  Shelly Gronkowski

  Sep 29, 2026
  1.0
  Property poorly maintained. Stray cats that pee in your balcony. Poor maintenance support given. I have doors missing that we're supposed to be brought back 6m+ ago. Front desk and management are unmoved by any problem. Broken swings, field lights that never worked, water holes that never dry, playgrounds that never gets cleaned. Make sure you also see the apartment you are renting and not just go by the model. I saw a unit with carpeted rooms and single level counter top. I got full "vinyl" and two level countertop. Missing base boards and dog pee smelling doors. Its a good choice if its your last hope. Instead of community freebies and handouts in the clubhouse get some customer service training classes and maintenance support. Better customer service can go a long way.
• AB

  arpit balwani

  Sep 29, 2026
  1.0
  Absolutely terrible management and customer service** I honestly don't know how this level of poor management is acceptable. The management here is **extremely difficult to deal with, unresponsive, and provides practically zero support when residents actually need it**. And unfortunately, I have experienced this repeatedly. I moved from a 1-bedroom to a 2-bedroom apartment within the same community, and the leasing consultants seemed to have **little to no understanding of their own transfer process**. I had to deal with unnecessary confusion and problems that should have been straightforward. Then, when I moved out of my previous apartment, I was charged for **the entire apartment to be painted**, despite there being nothing more than minor dust on the walls that could easily have been cleaned. Charging a resident for complete repainting under those circumstances is incredibly frustrating. And somehow, things got even worse. I came home to a **FLOODED APARTMENT** because of a leak from the apartment above. This is not even the first time I've experienced a water-related issue in these apartments — **this has happened to me twice**. Their solution? Put giant fans and dehumidifiers in the apartment and leave me to deal with the consequences. For **FOUR DAYS**, I was dealing with this situation and the disruption it caused, yet **no alternative housing was provided**. Imagine coming home to a flooded apartment and then being expected to simply live around industrial-sized fans and dehumidifiers for days. The worst part is the complete lack of communication from management. I have emailed the manager **multiple times and cannot even get a response**. Not a meaningful response. Not a call. Nothing. When everything is fine, collecting rent seems to work perfectly. But when residents have a serious problem and actually need management to step up, suddenly nobody is available. After dealing with the transfer problems, unreasonable move-out charges, repeated water issues, lack of temporary housing, and management that simply ignores emails, I have completely lost confidence in this property management. **If you're considering living here, think very carefully before signing a lease.** The real test of an apartment community isn't how nice the property looks during a tour — it's how management treats you when something goes wrong. Based on my experience, that is where this place fails miserably.
• JJ

  Jessica Johnson

  Sep 23, 2026
  1.0
  Highly recommend to not move in here!!! RUN save your money, everything is always broke never replaced no matter how many times things are reported. They don’t keep up to date with amenities, things like the splash are limited to being on for 3-4 hours a day when it says “all day access”. This is not a gated community the gates stay opened and unlocked at all times for homeless people to come in camp base out as well as people digging through the dumpsters making it messy. But then because the gates are not locked you have people maxing out our dumpsters throwing all of their trash away in this complex. Mold inside multiple of their units so if you mistakenly decide to live here really check the ceilings of your bathrooms and patio. They over charge for everything, they will charge you every kind of late fee in the book but never have the funds to keep this COMPLEX up to maintenance. Nothing is their fault, they have no acknowledgement of anything so you have been warned!!! LEAVE LEAVE LEAVE!!!!! DON’T COME HERE there is so much better in this area, they will say everything they need too to get you in then are the biggest piece of works trying to get anything resolved. Roach & ant infestation. Front office loves bringing their family and friends in here at a discounted rate to be loud and annoying. Someone’s mother and brother stay here from the front office who have domestic disputes almost every night throwing stuff from their patio and arguing “I’m going to kill you or I wish dad died instead of you I can’t wait”. Mind you this is a grown man in his late 30’s-40s & the mother being in her 60’s. The domestic violence here is so real so if you have kids don’t suggest I wouldn’t suggest if you were single.
• FR

  Fariba Rahmani

  Sep 17, 2026
  1.0
  Unfortunately, my experience with this apartment complex was very disappointing. The management was extremely unresponsive and unhelpful. Whenever something broke or needed to be repaired, it often took a long time for them to take care of it. Their customer service and attitude toward residents were also very unpleasant and unprofessional On top of that, residents were frequently charged unnecessary or questionable fees. Overall, I felt that management did not value or respect its residents. I would not recommend this apartment complex to anyone looking for a place with reliable management and good customer service.