Progress Residential

Reviews

• SE

  Staci Edwards

  6 days ago
  5.0
  Shawn is excellent!!
• AC

  Alea Caballero

  Oct 1, 2026
  5.0
  I’ve rented through Progress Residential for the last 3 years. I’ve never had a problem they didn’t immediately correct or address, and their maintenance technician Shawn is by far my favorite. Very efficient and goes above and beyond for my home.
• GM

  Gia Marie

  Sep 25, 2026
  1.0
  WARNING: BLACK MOLD and SHADY practices My son and his fiance live in one of their homes for the past couple months black mold and she is pregnant! They screwed them over on prorated first months and now they don’t care about the health and safety of a pregnant woman. I posted on Facebook and the amount of people with similar stories from this company are insane!!! RUN!!!
• A

  محمد أحمد

  Sep 18, 2026
  5.0
  Just moved here late August! And my mom and dad love the house, and the neighborhood, what’s more satisfying than putting a smile on your parents faces?
• AV

  Alayna Violette-Garcia

  Sep 1, 2026
  1.0
  When we first moved into our Progress Residential home in February, our experience was fairly decent. Unfortunately, seven months into our lease, I am now leaving a one-star review specifically because of the maintenance/service side of Progress Residential. Over the past couple of months, we have had multiple maintenance issues that have either been handled poorly, required repeated visits, or been closed without the issue actually being resolved. Most recently, we reported a significant leak around our irrigation box. We had turned the irrigation water off because we did not want to continue wasting water and be responsible for an unnecessarily high water bill. A Progress Residential technician came out, documented that he turned the water back on, found no leak, and closed the work order. After we turned the water back on so we could actually water our front and backyard grass, we woke up the next morning to the irrigation box full of water, standing water around it, and completely saturated dirt. There is very clearly still a leak, so we had to reopen the work order. Our bigger concern has been an ongoing issue with our AC and ceiling. About a month ago, water began dripping from an AC vent in our ceiling and continued dripping overnight. A technician came out and found that the condensation line was leaking into the drip pan and that the pan had not been properly supported, causing water to spill over and leak into our ceiling. He stabilized the pan and stated that the insulation had been moved away from the wet area. A week or two later, another technician came out. We received very little communication beforehand and were not told exactly what the appointment was for. We assumed the damaged ceiling would be addressed, but instead the technician only performed a moisture test, which showed that the area was still wet. Approximately two more weeks passed before another technician came out yesterday. We were not home and received no explanation afterward regarding what was done. From what we can see, the ceiling is still visibly drooping, and it appears that some type of putty or texture was simply placed over the stained area. The repair does not even match the existing ceiling color, so it is extremely noticeable. More importantly, we have no idea whether another moisture test was performed or whether moisture is still present above our ceiling. The work order was simply marked as completed and closed. I called Progress Residential to ask what was actually done and whether the area had been moisture tested again. I was told there were no notes indicating that another moisture test had been completed. At this point, we are understandably concerned about the possibility of mold or continued moisture in the attic/ceiling area, especially when this is directly around our HVAC system and could potentially affect the air circulating throughout our home. I had to request yet another appointment and specifically asked to be contacted so that I can be home when the technician comes. At this point, I want to physically see and understand what is being inspected and repaired because this is no longer just cosmetic — it involves potential moisture and mold concerns for both my husband and me. We also currently have another open work order for our garbage disposal. The biggest issue with Progress Residential maintenance has been the lack of communication and follow-through. If a technician comes while a resident is not home, there should be some form of communication afterward explaining what was found, what was repaired, whether the problem is fully resolved, and what the next steps are before the work order is simply closed. Instead, work orders are marked completed with little to no explanation, leaving residents wondering what was actually done and, in our case, whether a potentially serious moisture issue has even been resolved. For the amount residents pay in rent, the maintenance process and communication should be significantly better.

Frequently Asked Questions About Progress Residential