Progress Residential

Reviews

• II

  Ian

  Aug 18, 2026
  1.0
  Don't know what to say about.The company rented a home that was supposedly moving ready , which came free of charge with missing doorknob, broken sliding glass door handle, an abundant amount of dead bugs on the ground, and smears of god knows what in a few places on the wall , all the irrigation lines are exposed in the backyard.Just asking for instant dry rot,extremely disappointed moved out after one month , never even got to make the house on home
• AB

  Annie Buell

  Aug 14, 2026
  1.0
  Progress Residential is without question, the worst rental management company I have dealt with in over 10 years of renting. What should have been a simple AC repair has turned into a month-long ordeal of miscommunication, misrepresentation, and a company that seems to actively avoid taking responsibility for its OWN vendors' mistakes. On July 8th, my AC stopped working. A technician was sent out (after being given three different timelines as to when I could expect a tech) and told me that he could not complete the repair that day. When I asked what the issue was, he refused to tell me, claiming his company's contract with Progress prevented him from disclosing it. He gave me no timeline for repairs and said Progress would follow up with me directly. Progress never called. I had to call their own customer service line myself and wait over 40 minutes just to get a callback. By that point, my house was climbing to 92 degrees, I had cats to protect, and I had zero information about when or if the AC would be fixed that day, so I made the decision to book a hotel. In the stress of that moment, I entered the wrong stay dates on the reservation (something I didn't notice until this whole reimbursement case was opened). It wasn't until I was in the middle of packing that I saw missed calls letting me know a technician would return. But by then, I had already booked a non-refundable, non-cancellable hotel room. I later learned (only because I pushed for answers), that the technician had actually closed the work order about 30 minutes after leaving my house, without telling me or anyone at Progress that he was coming back!!! That should have been the end of it. It was a documented mistake caused entirely by THEIR vendor's refusal to communicate. Instead, it has become a month of fighting for reimbursement. I submitted the hotel confirmation, payment record, and timestamp proof showing the booking was made the same day as the emergency. The initial representative handling my case got my city wrong, then misquoted my own explanation back to me, claiming I said something I never did. I had to correct the same facts at least three separate times. The case was eventually escalated and I didn't hear anything for another two weeks. When a response finally came, it included two separate emails I hadn't even seen yet. One asking for a "cancellation confirmation" for a reservation that was NON-CANCELLABLE, and another informing me the case had already been closed with only half the amount reimbursed, as a "courtesy," credited to my portal instead of returned to the account the money actually came from. No real explanation was given for why only half was approved. I immediately requested the case be reopened because you are not going to NOT give my spouse their money back for an issue caused by YOUR incompetent vendor. This is not the first time a Progress vendor has cost me money and time. Last year, a landscaping vendor they sent to install HOA-required shrubs damaged my irrigation system, causing a leak that drove my water bill to nearly $100. I had to report that myself, wait for a separate crew to be sent out, and worry about absorbing the cost and hassle of fixing a mistake that wasn't mine. Across both situations, the pattern remains the same. Progress contracts with vendors who make costly errors. They are a company that communicates poorly or not at all, and residents are the ones left to fight for basic accountability. If you are considering renting through Progress Residential, know that when something goes wrong (which it will), don't expect timely communication, accurate information, or a company that is willing to take responsibility for the mess its own vendors create. Shame on you, Progress. You are the worst property management company I have ever had the displeasure of working with.
• RC

  Ronald Corder

  Aug 6, 2026
  5.0
  Reese came out and really helped me out with my repairs. Quick, efficient and always very kind and respectful! I appreciate him for the work he does! I would like if he was my maintenance guy every time!
• NL

  Niya Laury

  Aug 4, 2026
  5.0
  This is our second time living in a progress residential home. It’s always an easy application process and the homes are installed with stainless steel appliances. Maintenance is always quick and efficient. The customer service is always helpful. Thank you Stephanie for your helpful demeanor moving into our new home and thank you for going out of your way to make it to where we could move in on time! When we lived in our first home with progress and the AC went out, they put us in a nice hotel until it was fixed and even accommodated our dog that we had at the time. I always recommend progress for home rentals. Not to mention the prices aren’t insane!
• KR

  Kristie Rodriguez

  Jul 30, 2026
  5.0
  From viewing the home we were interested in, to submitting the loan application to approval, it was the best experience. Stress and anxiety free! Move in process was even a better experience! Moving can be so stressful, leaving your current home can be scary and uncomfortable. I’m so glad we found our new beautiful home and worked with a team of professionals. Thank you!

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