PMI Phoenix Valley

Reviews

• ES

  Estefany Silva

  Feb 1, 2026
  1.0
  For the last 2 years we have been experiencing roofing issues and they are only getting worse. They keep sending people to “look” at the roof only to do a quick fix patch up and have the problem continue months later. This is the second management company that the community has had and only deals with problems during the beginning of their contract only to start slacking off years in. Either they have too much on their plate to handle our concerns or they don’t know how to properly manage.
• HN

  Heather Nicholas

  Sep 13, 2025
  1.0
  Horrible HOA!!! They back charged everyone when we didn't even have an HOA for like 9 months. They raised our fees and charge us to pay them on top of it. They are now charging for guest parking. There are pot holes all over the streets that haven't been fixed for months. They don't leave the gates open for a few hours in the morning and later in the afternoon when most people are leaving for the day or coming home to alleviate congestion, this is very important especially on 67th Ave (very busy street) as a backup trying to get in the gate could cause a major accident!!! If I could give zero stars, I would!
• MO

  Magali Outley

  Sep 11, 2025
  1.0
  I originally posted this review 9 months ago as a homeowner. Since then, I have been elected by the membership to serve as a Director of The Village at West Meadow Master Association. My experience since joining the Board has reinforced the concerns I previously expressed. As a Director, I have repeatedly requested Association records necessary to fulfill my fiduciary responsibilities, including management agreements, vendor contracts, Board meeting minutes, financial records, invoices, insurance information, governance documents, and documentation relating to significant Association projects. Despite multiple written requests over several months, many of these records remain outstanding or have not been meaningfully addressed. During a Board governance training conducted by the Association’s legal counsel, Directors were advised that Board members are entitled to review Association records necessary to carry out their duties and oversee the Association. We were also informed that Directors do not access records through the same process as homeowners because oversight of Association operations is part of the Board’s responsibilities. Transparency is demonstrated through timely communication, complete disclosure of Association records to the Board, and cooperation between management and the elected Directors. Based on my experience, those standards have not been met. I also want to clarify that PMI’s response to my original review referenced the Association’s annual election conducted through a third-party voting platform. My original review referred to a separate recall election that occurred before the current Board was elected. I remain willing to work professionally and cooperatively with management. If these issues are resolved through timely production of Association records, improved communication, and compliance with the Association’s governing documents and applicable Arizona law, I will gladly update this review to reflect those improvements. (((Original Review))) Our community has had an extremely negative experience with PMI Phoenix Valley and its community manager, Jim Bell. Since this company was brought in by our HOA board in early 2024, fees have gone up without transparency, new and aggressive charges have been added, and homeowners have been subjected to practices that feel exploitative rather than supportive. Examples include: • Retroactive dues were demanded for months before PMI even began managing the community. • New “fees” created out of nowhere (processing fees, collection fees, “project management fees”), many of which exceed the actual HOA dues. • A recall election was held by homeowners under Arizona law, but Jim Bell refused to announce the results, left with the ballots in hand, and created serious concerns about chain of custody, transparency, and compliance with state statutes. Even more troubling, PMI has a direct connection with Sean Cannon, an attorney who was suspended by the Arizona Supreme Court for 18 months in 2023 for dishonesty, misrepresenting homeowner debts, and charging excessive fees. He now handles collections and compliance for PMI, which is a clear conflict of interest and puts homeowners at risk. Instead of serving the community, PMI Phoenix Valley appears to operate in alignment with a few board members, not the homeowners they are supposed to represent. Their practices have created financial hardship, mistrust, and division in our community. Homeowners deserve transparency, honesty, and fair management — not hidden fees, conflicts of interest, and questionable election practices. Based on our experience, I would not recommend PMI Phoenix Valley to any HOA or community looking for trustworthy management.
• EM

  Enrique Mighty

  Apr 5, 2025
  5.0
  Since hiring this company for The Village at West Meadow, our HOA has never been in better shape—our financials are strong, and the landscaping has never looked greener. The owner, Jim Bell, is incredibly responsive, helpful, and always puts the needs of our community first. He’s present even when he doesn’t have to be, constantly bringing fresh ideas to boost community engagement and proactively addressing potential issues before they arise

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