Montelano

Reviews

• MT

  Melissa Tomsovic-Kieser

  Oct 1, 2026
  1.0
  everything wrong with this place with some receipts. please do NOT sign a lease here. yes it's long, because this place sucks. We started renting our apartment three weeks before we moved in. There was a thick layer of pigeon feces covering our patio that management said they would take care of before we moved in. When we got to our apartment, the pigeon feces were still there. We notified the front desk, they said they would have it taken care of that day. They didn't. My mother ended up having to scrape our patio of pigeon feces in 120° heat because management didn't follow through with their promise twice. And no, maintenance never came. Speaking of lack of maintenance, we had a request and a maintenance man come in (2023). We have an american flag on our porch to keep the pigeons away that has dedicated holes to hang it up, so sure it's "upside down." Instead of the maintenance man fixing our issue, he decided to scream at my husband about how our flag was upside down and how disrespectful it was. Needless to say, our maintenance issue didn't get resolved. Obviously, water turns off every Monday, Wednesday and Friday from 10 to 1, if you're lucky, which was NOT shared with us during our tour. Sometimes they have it turned off as early as 8:30, sometimes it doesn't come on until 3:30. No water means you're not able to do laundry, to run your dish washer, to hand, wash, dishes, to shower, to wash your hands, to flush your toilet, etc. Feels VERY inhumane to turn off your tenants water on a weekly basis. To put it into perspective, of the 730 days we've lived here, the water has been turned off 313 days. That's almost HALF. and is NOT including the random Tuesdays and Thursdays they shut off the water. I'm honestly not even sure how that's legal, especially in Arizona. I don't see this issue ever being resolved, as they turn it off for renovations and people are constantly leaving this place so renovations are endless. My husband and I are renting while we are in college. We've left twice for about a month each time to go home for the holidays. the first time we left, we had an unsettling experience. In 2023, we requested a maintenance request due to our garbage disposal not working. When we got home, our furniture was rearranged in ways that were not how we left it, our mat was draped over the railing, and our pot was moved directly in front of the door. in our residence portal, the issue was canceled by the maintenance crew. All that to say, our garbage disposal was not fixed. I guess maintenance just decided to rearrange our furniture for us instead of fix our garbage disposal. The pool will randomly be locked on days they did not say it would be locked, regardless of how hot it is. Even though it's supposed to be open Monday-Sunday 7am until 10pm. Sometimes, the hot tub will be freezing cold and not heated at all during the winter, making it unable to use. we've been having an influx of kids ding dong ditching us within the last few months as well. i'd like to point out that 99% of the 4+ star reviews are because they mooch off you after maintenance requests to fill out a review on google, even tho it has nothing to do with the living conditions here. Check YELP to see their authentic 1.5 stars I will say, they did seem to acquire a new maintenance team within the last few months that have been really great and kind. However, if my husband and I were in town when our lease expired after the first year, we definitely wouldn't have renewed a second year. And if management told us about the water issue during our walkthrough, we DEFINITELY wouldn't have signed.
• SJ

  Sherry Johnston

  Sep 23, 2026
  1.0
  Hi my friend lives at these apt. They are cheap but nasty there are roaches there is mold she is breathing in we are having a team of. Mold experts come in to do testing at our expense. She is always sick. There are leaks there is dog crap all over property they never come to fix anything. OH then the tow sharks one comes picks up a car then another one after that I seen 3 of them sharking the property it bs what if someone is waiting for there pay check to get tags they don't give notice they straight tow then you can't afford to get your car out of tow so then they get to keep it. This is bull shit if this property management allows this tow company to do there residents dirty. It's bull crap I would never recommend this place
• HM

  Hayleigh Marie

  Sep 14, 2026
  1.0
  DO NOT MOVE HERE. i have lived here going on 6 years & this apartment complex is nothing but a shitty place to live, you pay way to much for nothing to be fixed, packages are stolen consistently, cars are being broke into along with apartments, the gates are always broken so its far from a "safe gated community" theres roaches & bugs EVERYWHERE, water is being turned off consistantly 3 days a week for hours on end "to fix an on going leak" thats been happening for over a year now. Oh yeah & we have people ojt here stealing AC units... mine specifically was stolen & they didnt even give us proper accomedation until i called them & complained more then 3-4 times & even with that being said they gave us a broken portable AC unit. This place is shit, they do not care about their residents only the money we are providing them. Work orders never done, cant keep maintence workers worth anything, everyone in the office is helpless. Like do not rent here, you can spend your money monthly at somewhere nicer & will actually give a shit about you.
• VV

  Velma Vaughn

  Sep 12, 2026
  4.0
  I still consider myself to be a new resident of Montelano and thus far my experience has been excellent. The office staff was warm and welcoming but this post isn't about the inception staff but on behalf of their maintenance. It has been the top-teir professional service provided by Mr. Arnel ( I hope I got his name correct) this gentleman is pleasant well spoken and has a demeanor that maintains my peace and I'm never made to feel uncomfortable. His conversation... all the while working is easy going and my request for assisatnce is timely, within 12 hours of my need being requested. I've had a couple of needs and he has yet to fail me. I am grateful for this man kidness and ability to provide professional serve. Montelano this man represents your business well!!! Thank you Mr. Arnel!!!
• EL

  Erick Leonard

  Sep 11, 2026
  1.0
  Para mi este es el condominio mas malo de todo phoenix y 100 % le recomiendo a mi comunidad de latinos q lo piensen bien antes de rentarle un apartamento a esta gente .... Desde mi experiencia tuve problemas desde el primer mes de renta porq los precios subían ellos mienten con los precios de los paratamentos y las ofertas q estan en la pantalla de oficina son mentiras luego de eso tuve problemas porq se me rompió mi A.C en pleno me de agosto y ya saben como es en arizona el calor la concliccion fue q hasta q yo no le reporte el problema a la oficina de la ciudad de phoenix no lo resolvieron .. por supuesto son bien racistas con los emigrantes y el cucarachero mas grande q e visto en mi vida lo hay en ese lugar por eso les digo tengan cuidado con estas personas y ojala ninguno de mis latinos caiga alli . Con respecto al dompeimer fueron 960 dolares q en el momento q vas a la oficina a reclamarlo ellos te dicen q tienes q pagarle a ellos para atrás aunque dejes el apartamento impecable y se aprobechan supuestamente del q no habla inglés ... En la oficina tiene personas q no atienden a nadie y la pasan perdiendo el tiempo y tiene una mujer q dice no hablar español y yo la e visto varias veces hablando en español por llamadas .... ESTA ES MI RESEÑA ESPERO Q LE SIRVA A MUCHOS 🫡