Lumara

Reviews

• JK

  Jamie Kendall

  2 days ago
  5.0
  I moved in a week ago and it was the most pleasant experience I have ever had with an apartment complex. The ladies in the office we helpful, kind, and patient throughout the process (from touring the units to helping me with the application process, to making sure I felt part of the community on move-in day.). Estephanie is amazing. She promptly addresses issues. She also answered my 1000s of questions with seeming to get sick of me. I will leave another review after I have lived here longer. But so far I could not be more pleased. Oh, and Maintenance crew is both capable and friendly.
• BT

  Brigitte Tebow

  Aug 20, 2026
  1.0
  $12,000 and 60 days - the cost to leave Lumara. If you have any possibility of being relocated by your employer, by getting a new job, by having a death in the family and needing to break a lease, this property is not for you. Many of these reviews are solicited to improve overall ratings, but the truth rings clear in the data. Look at the negative reviews. They all hold in common a pattern. Residents who have asked repeatedly for help with very valid basic concerns, all turned away. The alarms, so frequent it’s true, people don’t respond anymore. They simply keep living their lives in the overpriced ikea dump that is Lumara. And then a real fire occurred and as a whole residents simply carried on. Instead of evacuating they hung out, continued watching TV, making meals, starting the process of putting kids back down. “It’s just the fire alarms sweetie. Go back to sleep.” Minors, even on your lease, and nearly adult aged, aren’t allowed their own apps for access. So you’re forced to share a fob. If they get access management simply takes it away without any discussion. Bugs, yes. Huge. Falsely advertised amenities. Yes, that too. Cheap construction ~ understatement. The carpet is literally the cheapest nasty you can buy. Nails cut you by month two. No grout in the tiles. Tubs so cheap you have to wash them multiple times a week. The air handling system is JUNK with chunks of random debris blowing out. Bring your own hepa-filter. And don’t be fooled by managements responses to residents posts, it’s simply so they can appease the algorithm and keep their google page present. Marijuana smoke all the time. Little do they know Google’s LLM is tracking the frequency the residents cite issues, the same issues. Their repetitive approach to provide their number but not actually solve the problems so guests update the reviews simply tell the algorithm that Lumara management is trying to put on false fronts. Which indeed is true. In case you are a female or single momma with kiddos: if you are on any type of address protection, they leave mail openly exposed in an unlocked mail room, unsorted, open to the public with the full names and addresses of residents all over them. Hundreds of packages at times, just tossed all over a large unlocked room. Full names, addresses, etc. hallways accessible. Even the mail couriers have said they’re nothing like Lumara in the whole area. Combined with entrances left wide open, notifications that sexual offenders are in the area, gates to the building are left wide open, you’ll need your own security when you move into the place. Final thought, the sticker price isn’t true. You are forced to share added costs with guests, up to $500+ in fees monthly. When residents try to explain situations and ask for help they’re spoken down to, treated as if they are stupid, or less than. Toll Brothers - Lumara has redefined your reputation. This place is a low end dump.
• DF

  Diane Filipiak

  Aug 18, 2026
  5.0
  I cannot say enough wonderful things about my experience at Lumara Phoenix, and especially about Aiden. As a first-time renter, the entire process was new to me, and from the very first tour through move-in day—and even after I was settled—Aiden made sure I felt completely taken care of. He went above and beyond to make the entire experience easy, smooth, and comfortable. He was always more than happy to explain every detail, answer every question I had, and make sure I understood what to expect throughout the process. I never felt rushed or like I was just another resident. Aiden is incredibly personable, kind, patient, and genuinely cares about the people he helps. He immediately felt more like a friend than simply someone helping me lease an apartment. What has impressed me most is that his kindness didn’t stop once I signed my lease and moved in. Recently, I went to the main building to pick up several packages, some of which were very heavy, and without hesitation Aiden helped me carry and load all of the boxes into my car. That is just the kind of person he is. He is always willing to help whenever I need something, and it’s obvious that being thoughtful and gentlemanly comes naturally to him. As someone living on my own for the first time, feeling safe, comfortable, and supported in my new home is incredibly important to me. I truly feel that way here at Lumara, and Aiden has been a huge part of making this transition such a positive experience. Lumara is very fortunate to have him. Aiden, thank you for taking such good care of me from day one and for continuing to do so. You have made my first experience renting an apartment one that I will always remember. ❤️
• HS

  Holli Stevens

  Aug 13, 2026
  1.0
  I toured this property with my boyfriend, who is relocating from Chicago for a new job, and honestly, we left feeling extremely uncomfortable and stressed about the possibility of living here. What concerned me most was the nature of the conversations we overheard about some of the female residents. The comments and gossip felt inappropriate, personal, and completely out of place in a professional leasing environment. If HR were made aware of the way some of these conversations were being handled, I would be very surprised if they considered it acceptable workplace conduct. As prospective residents, we should have been hearing about the property, amenities, policies, and what it is actually like to live there,not personal commentary and gossip about people who already live in the community. It raised a serious question for me: If residents are being discussed this openly, how confident can anyone be that their own privacy will be respected after signing a lease? Moving to a new city is already a major transition, and we were looking for a place that felt professional, respectful, and safe. Instead, the tour left us with serious concerns about the culture and professionalism of the property. I would strongly encourage anyone considering leasing here to pay attention to how current residents are talked about during their tour. For us, this experience was enough to make us reconsider whether this is somewhere we would want to call home.
• KS

  Kayla Smith

  Aug 1, 2026
  1.0
  If I could give this community zero stars, I would. Don't let the beautiful photos and luxury branding fool you. Behind the polished exterior is a property filled with ongoing problems that have made living here incredibly stressful. From the day I moved in, there has been one issue after another. Key fobs and gates frequently malfunctioned, making it difficult to access the property, and even basic systems like the resident payment portal were unreliable. Fire alarms have gone off repeatedly without warning, interrupting sleep, work, cooking, and everyday life. The building has also experienced recurring leaks that have forced residents out of their apartments while repairs were made. For a community that advertises luxury living, the construction quality is shockingly poor. The walls are so thin that you can hear neighbors talking, walking, watching TV, and carrying on normal conversations as if they're inside your apartment. The biggest issue, however, is the pest problem. Despite keeping my apartment exceptionally clean, I have repeatedly found roaches in my closet, bathroom, living room, garage, hallways, and around building entrances. I've submitted maintenance requests over and over asking for pest control, yet my unit and garage have repeatedly been missed. Coming home from a trip to find roaches after leaving the apartment spotless is unacceptable. Walking dogs at night means navigating around insects crawling throughout the property. This is not what anyone should expect from a luxury apartment community. Security and maintenance have also been disappointing. My garage door was left unable to lock for more than two days despite being told it would be repaired immediately. Considering previous concerns about garage assignments and reports of thefts and vehicle break-ins, this should have been treated as an urgent safety issue. What is most frustrating is the apparent inconsistency in how residents are treated. Communication lacks transparency, concerns often go unresolved, and it feels like some residents receive preferential treatment while others are left to repeatedly fight for basic service. For the premium rent this community charges, residents deserve far better. Luxury isn't just beautiful finishes, it's reliable maintenance, quality construction, responsive management, cleanliness, and security. This property falls short in nearly every one of those areas. I sincerely hope corporate leadership takes these reviews seriously. The consistent complaints from multiple residents suggest these aren't isolated incidents but ongoing management and operational issues that deserve immediate attention. Until meaningful changes are made, I cannot recommend this community to anyone considering living here. If you don't have friends in leasing office,God help you. Good luck to any future residents, may your experience be less traumatizing than mine.

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