Lucero Apartments

Reviews

• DV

  Daniel Velarde

  4 days ago
  1.0
  I’ve been dealing with an ongoing issue with the elevator in my building for over a year now\. I’ve lived here during that time, and it has consistently been the same problem\. I’ve already reported it to the office multiple times, but it still hasn’t been fixed\. I always pay my rent on time, including the fee for elevator service, so it’s very frustrating that it’s still not working properly\. I now have a 2\-month\-old baby, and I have to carry her up the stairs to the 4th floor, which has become very difficult and concerning\. I would really appreciate it if management could address this issue as soon as possible\.
• EB

  Evan Bond

  Aug 7, 2026
  5.0
  I had a great experience at Promenade at Grand Apartments and Townhomes. Kaylee at the front office was incredibly friendly, professional, and helpful throughout the entire process. She answered all of my questions, made everything easy to understand, and genuinely cared about making sure I had a great experience. Excellent customer service like hers really stands out. I highly recommend Promenade at Grand to anyone looking for a welcoming place to live!
• SD

  Santo Domingo

  Jul 30, 2026
  5.0
  I love this place, it’s to comfortable to sleep in the beds, the splash pad are so good for the little one
• MN

  Marcus Nartey

  Jul 9, 2026
  5.0
  I had a situation recently where I accidentally left my wallet in the apartment gym and later realized that money had been taken from it. I reported the issue to the Lucero Apartments management team, and I was genuinely impressed by how seriously and quickly they handled the situation. Danielle was incredibly helpful throughout the entire process. She listened to my concerns, communicated with me, and made sure the situation was properly addressed. I also want to recognize her manager, whose name I unfortunately did not get. They took the time to review the security footage, investigate what happened, and were ultimately able to help recover my money. I honestly did not expect to get the money back, so I am extremely grateful for the effort, professionalism, and urgency they showed. It’s reassuring to know that the management team at Lucero takes residents’ concerns seriously and is willing to go the extra mile to help. A huge thank you to Danielle and her manager for everything they did!
• CC

  Chelsea

  Jul 4, 2026
  1.0
  Don’t stay at Lucero Apartments, if I had an option for a zero star review that would be it . I applied for an apartment & got the apartment they were nice enough to work with me then Danielle told me that I could pay my move in fees by July 1st. Remind you that I am moving from out of state. Then the day that my lease started was June 29th. She send me an email saying when will you drop the cashiers check I said we talked about having it paid by the first , let me remind y’all that I said okay I’ll have the check by June 30th . The only reason why I had this issue was because I wasn’t in Arizona & I was having my friend do it for me & she was okay with that. Then she tells me ohh well that’s not what we talked about & if you don’t have the check by June 30th at 12pm we will send you double the rent to collections. Because she lied & is now trying got cover her behind . Also I had my sister help me communicate with them & because they didn’t realise who they were talking to now we have to get our lawyers involved & it’s consider a risk . So then I get a bill for $3,000 dollars & I didn’t even move into the apartment. So I wouldn’t recommend this apartment & Danielle was very rude & disrespectful & she lied to cover her behind knowing that I have our conversation recorded stating that she told me that I could pay but July 1st.