Callia

Reviews

• MA

  Meka Allen

  Aug 3, 2026
  1.0
  After today, I would not recommend choosing Callia (Greystar Toll Brothers). I have photos and other information I will post when I'm able to. For now, I will base my review on this incident. Window screen cleaning is scheduled for this week. They want access to my apartment balcony here at Callia (Greystar Toll Brothers), and I need to secure my dog. The ETA window is 9:00 a.m. to 5:00 p.m. Normally, this would not be a problem. Unfortunately, I was just released from the hospital after a complicated surgery. I would have to either secure my dog from 9:00 a.m. to 5:00 p.m. or try to get her secured when they arrive for the 10-minute visit. Again, I was just released from the hospital. I will save the details of my recovery. Jumping up to put my dog up is not an option. When I shared about my surgery and requested to reschedule the maintenance here at Callia (Greystar Toll Brothers), at my expense, I was told no. I guess it's the cost of renting with Callia (Greystar Toll Brothers). I know me not renewing my lease will not hurt Callia (Greystar Toll Brothers) in any way. But this review may help someone avoid leasing here at Callia (Greystar Toll Brothers) when there are so many phenomenal and affordable options in the Valley.
• JM

  JC Mascorro

  Jul 28, 2026
  5.0
  The design here is absolutely gorgeous, with a sleek, modern style that I really appreciate. The amenities are top-notch, and the front desk team is always incredibly attentive and quick to resolve any issues that come up.
• EF

  Erica Felder

  Jul 23, 2026
  1.0
  I have lived here for over 2 years and have had almost no issues up until the last few months, when we got a new property manager. Since then, the property has gone severely down hill. Security (or lack of) is a major concern when there is a ton of homeless people in the area. Parking is an absolute nightmare (even with this new system they are trying). I then went to have a discussion with said new property manager, who would not let me get more than 5 words out without interrupting me. After explaining to him that he was contradicting himself in person vs what was stated in emails, he proceeded to kick me out of his office and refused any further communication. Coming from an employee who says he values communication and feedback, it was quite evident he doesn’t value it. Besides the terrible communication, terrible parking, constant homeless, not to mention there has been shootings here as well, I would spare yourself the headache of living here.
• LH

  Luis Enrique Escamilla hernandez

  Jul 22, 2026
  1.0
  Charging for uncover parking is the most stupid thing this apartment complex have done! That means I have to reserve a spot to park, I’m sorry but that is not the right way! They don’t have enough parking because they don’t know how to manage it and then they want us to pay for parking that is free! Disgusting we thought of renewing our lease but after this expect us to be moving by October because we are not staying! 0/10?experience
• K

  K . M .

  Jul 18, 2026
  2.0
  To preface, I am only giving a 2 star rating because of the location. That is the best thing going for Callia. Other than that, keep looking. My move out was interesting. You will pay a break lease fee(no matter what the circumstances are) and pay rent until your move out date. If you relocate with your job constantly, or serve in military, do not consider living here. I was also charged for damage/cleaning and carpet cleaning. Mind you, I cleaned everything, and my family cleaned my unit again before my move out date. I was also charged for community utilities that were paid for in my rent (May & June). I called the number provided for questions/disputes, and the line continuously rings, stating all operators are busy due to heavy call volume, ultimately forcing you to leave a voicemail. I left two voicemails on different days—no call back. I emailed leasing asking for an email address to contact someone directly, only to be informed that there is no direct contact information (only the number provide can be used), and my move out charges looked normal. Okay. The following day, I noticed a voicemail from ‘Sheila’ returning my phone call. The call back number she left is one of the numbers on the invoice. I call back, and I got someone after 35 rings. She asked for an 8 digit number to look up my info. I gave her the invoice number (only 8 digit number on the invoice) and she couldn’t locate my file. She tried to look up my name. Couldn’t find my file. She stated that since my move out date was new that my file hadn’t populated in their system. I told her that I had questions about the damages/cleaning charge and the utility charges on my invoice, but she couldn’t answer the question because she couldn’t see my file. She told me someone would contact me when I was in their system. Days went by—no follow up. 7/14, I received a revised move out statement, reversing the cleaning charge. The email stated that I wasn’t charged for paint or hole patches (I did leave 3 anchors, 6 nails holes, and a cord cover on the wall). You’re directed to the same numbers for disputes. I called the 866 number, it rings and immediately disconnects. I called the 425 number.. same thing. I can eat $142.92, but it is the principle of the matter for me: Why am I charged for community utilities that were included, AND PAID FOR, in my rent for May & June? I loved my unit, and I was great tenant. In hind sight, I definitely would’ve chosen a different property after my experience at Callia. Save your money. I do not recommend renting here. Believe the reviews. I wish I did before signing.

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