Icon @ Cooley Station

Reviews

• MP

  Maddi Phelps

  6 days ago
  3.0
  My lease is coming to an end and I have mixed feelings about my experience at this complex. I have lived here for almost a year. Overall my apartment has been great. It is spacious, has modern features and I have really enjoyed the living space. The front office staff has also always been kind and willing to help when issues are brought to their attention. However there have been several recurring issues that have made the experience less than ideal. When we first moved in there were still damages from previous tenants that had not been addressed. Within the first few months several cabinet screws became loose and we caught them before anything fell. Our toilet seats also become loose often and need repeated attention. More recently we have had issues with bugs despite living on the fourth floor. We have found spiders in closets and crickets throughout the apartment. There have also been issues involving other residents. At one point a tenant repeatedly allowed their dog to use the hallway. The office responded quickly and shampooed the carpets and I appreciated that. I also want to thank Jodi for addressing the situation. However a few months later we began finding animal droppings in stairways that were not being cleaned up. As a pet owner I understand accidents happen but cleaning up after pets in shared spaces is the owner’s responsibility. Some amenities have also been disappointing. The pool was closed for several weeks which was frustrating since my roommate used it often. The elevators have broken down multiple times. The electric vehicle chargers have not worked during my entire lease which has affected friends who live here. The trash area near the west entrance is often overflowing and has a strong odor. Trash is also sometimes picked up late in the evening which can be inconvenient for residents. I also want to clarify I did not place the note shown in my photos. Package security has also been an issue. My roommate had a package stolen and the package room is often disorganized. Packages sometimes sit for weeks and delivery drivers occasionally leave items outside which increases the risk of theft. The building keypads have never worked properly. I contacted the office early in my lease and was told a new system would be installed but it never was. This makes it inconvenient when guests visit since we have to go downstairs to let them in. The built in speakers in our unit have also never worked. Maintenance explained a required component was missing so they cannot be used. It is disappointing since it is a feature. While I have not experienced this directly some neighbors have had AC issues multiple times which is concerning during the Arizona summer. Overall I do not think this is a bad place to live. I love my apartment itself and the front office staff has been kind and helpful. My main concern is that many of these issues have been recurring or unresolved throughout my lease. Individually they may seem minor but together they affect the overall experience. I hope management takes these concerns into account because the complex has potential and with better maintenance communication and attention to shared spaces it could be a much better place to live.
• TE

  Tayler Enoch

  Jul 29, 2026
  5.0
  I love my new home here at Icon! Truly luxurious apartments with incredible amenities. A special shout out to Aries- Aries, you made my application/ move in process so easy. After talking to on the phone before applying, I knew this is where I wanted to come. You have truly been amazing answering all of my questions, making sure I’m happy. It makes such a difference. I keep finding myself coming down to the front desk to chat because you’re seriously the best!!! Thank you Aries- Icon is truly lucky to have you and so are we!!
• LL

  Lyrabeatz

  Jul 28, 2026
  5.0
  Aries gave us an A+ experience. As new residents to AZ we had a ton of questions, but she went above and beyond and accommodated all our requests. The communication was A+ and the facilities are very well taken care of. Very proud to be here. The staff are very well trained.
• AA

  Abigail Anderson

  Jul 23, 2026
  2.0
  I’m in an 18 month lease; currently in month 13, and am pretty disappointed with my overall experience. While my unit itself is spacious and modern-looking, I’ve had nothing but issue after issue in the last year. To name a few: Upon signing, I was given an “8 weeks free” discount. I was told this would be spread out over my lease term, which is 18 months. That was false; it was only divided by 12 months. While they did give me the full discount, the communication was not clear whatsoever and I wouldn’t have signed in the first place if I had known my rent would ‘go up’ $250 from what I was paying for the last 6 months of my lease. It felt very dishonest and misleading. My fridge has gone out 3+ times in the past year, resulting in extreme food loss with no care or compensation from the office. They will reset or replace the breaker just for it to happen again a few weeks later. I’ve had 5+ packages stolen/lost/unaccounted for, both from Amazon and other retailers. Even when there’s photo proof from the delivery driver that they made it to the package room, they disappear. The entire mail system is a mess; the package room is unorganized and there was a 2 month period the door didn’t even work, so we had to get packages from the office during their limited hours. Guest parking requires an office-hours-only permit that expires in 48 hours (it may be 72, can’t remember). There’s no way to get one after hours, but your guest can still get towed if they visit last-minute on a weekend night. Elevators are constantly broken, carpets are sometimes wet, and it often smells like dog pee. Pool has been closed multiple times. We pay for valet trash pickup but it doesn’t come on weekends or holidays, and people leave their trash in the hallways for multiple days, so it always smells bad. Overall, we’re paying for “luxury” amenities and there’s nothing luxury about having things broken, packages taken, and an overall bad experience. My apartment itself is spacious and modern, but everything else has been quite disappointing. Would not recommend to anyone considering this property, and it’s safe to say I will not be resigning my lease.
• FS

  FFaith SStewart

  Jul 17, 2026
  5.0
  Aries is SO helpful and kind!!! She made my move in process less stressful and made sure I had everything I needed/understood everything about my lease. Would happily recommend people to move to ICON knowing they have her to help! So far I love the apartment complex and can’t wait to try all the amenities.

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