Arbor Pointe at Hillcrest

Reviews

• PP

  Paula

  Jun 5, 2026
  1.0
  I would not recommend living here. Since moving in, we’ve had ongoing issues with noise from neighbors and management has not properly addressed it despite multiple complaints. Communication from the office has been unprofessional and unhelpful all the time. We’ve also had confusion with charges/notices and felt like concerns were brushed off instead of handled. Keep records of everything if you decide to live here.(they say its under new management but , doesn't seem like it.)
• PP

  Paula

  Jan 21, 2026
  5.0
  I would like to express my sincere appreciation for the beautiful and professional service I have received. You truly take the necessary steps to ensure excellent living conditions. Amazing Team. Thanks to the Manager, Assistant Manager Jazmine, Ebony and Otis. I love this Community.
• ST

  Sam Thomas

  Jan 20, 2026
  1.0
  The online version of this pool is beautiful! This pic is the real truth! Instead of fixing it they plan on filling it in with concrete. Don't let their deception fool you into a contract of Adhesion that they offer. Also they have decided a third party tow company will either boot or tow your car. I asked the management to talk to the customers who aren't parking correctly, since its supposed to be a good community with a solid management team. Its not! They just fired the head manager and have brought in another one who hasn't taken the time to even introduce herself. Close community huh? Don't move here with the rats and roaches and dishonest front office. People are leaving left and right. I wanted the truth told about their false advertisement about sparkling pools and wonderful amenities. Which are rats and roaches and mold. Want some? Come get it! Without recourse! First amendment protected activity Update, jan 27,2026. Most all of us in Little Rock are snowed in. I walked to Kroger yesterday and ran into the gentleman that plows parking lots and do good work. I asked him what he would charge to plow the roads in our apartments so people can get up and down the steep hills . He said he had plowed this property previously to the tune of $150.00. That was 5 or 6 years ago price. $225 is todays price! $225 thats it. On my way back i stopped by the office to tell them and its been closed since the first snowflake fell. Management lives 50 yards from the office. If I can walk 2 miles why cant they walk 50 yards to answer maintenance calls about the outside water heaters that have busted and are flowing out into the driveways? This place only cares about them getting your money every month with a short 3 day grace period. Also if your car is double parked or not inside their new guidelines rules they just posted on most doors, a third party towing will boot your with a tidy $150.00 removed fee. Then if not paid within 24 hours, its towed and well you know what happens. Instead of reaching out to the community and let the customer know, people would abide. Instead they leave a 2 page notice on how to park properly. Im a grown man and have been driving and parking for years. So no one in the office and what a spirit lifter it would be to have the couple of roads here plowed and help the community for a couple hundred dollars. Some other apartments have done just this. Arbor point would rather spend money by getting dog facial matter tested to see which dog owner doesn't pick up their dogs waste. You read it right. That's a whole story on the list of their ways to control. Please do not waste your hard earned money and get caught up into this vicious cycle of rude office staff, rats, roaches and mold and they won't even de-ice the steps to get downstairs. One staff member sniffs doors at nite to find pot smokers! Its a disaster over here and its getting worse. They lie to everyone that visits their website and have an excuse for EVERYTHING! Its a lie factory! Spend a few dollars less and move into a place that has a place for kids to play and be honest in advertising about their product. Theres so much more that I will post due to my lease isn't up till may. Sad face. I could post something different everyday thats wrong with this place and they won't fix it. Instead they focus on getting bodies into rat and roach traps for what seems like an eternity. DON'T MOVE HERE! PLEASE! IM TRYING TO HELP EVERYONE! FIRST AMENDMENT PROTECTED ACTIVITY WITHOUT RECOURSE!
• MP

  Monica Procknaw

  Apr 24, 2024
  2.0
  The only reason it got two stars is because of the location. Hillcrest is great and it's close to downtown. Yet this place is not worth it! The building is so old that the air will regularly go out when it is in the 100s. Took them a little over a week to fix it. The maintenance guy at the time kept messing around and not fixing it. I called the office to find out they fired him! They also never lock up their mail room even though it says it has hours on it. I had a check stolen from my mailbox because they pried it open. They said they would do something to fix it and never did. They also charged me $100 for a dead plant on my patio but it wasn't my patio! Turns out the lady didn't know how to count and even though she worked there, did not know evens are on bottom and odds are on top. The office employee was beyond rude to me and scoffed at an issue that was their fault. They are wayyyy overcharging for their units. They are not renovated and the pool photo they advertise is fake! The only redeeming quality is the area and the new maintenance team. I also will double down on the fact that they charge you a pest fee but never spray! At first, I would say it's a good starting place, but with the rising rent, I wouldn't suggest this to anyone. (For insight, two years ago I came in with a $712 base and now they are charging $855 when nothing has changed.)
• JG

  James Greenwood

  Apr 18, 2024
  1.0
  The Front Staff are terrible. They ignore emergency maintenance requests. Tell you someone is coming to fix it when they finally respond. And no one ever shows up. Do not recommend living here.

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