Clayton Homes

Reviews

• KP

  Kaytlyn Potthast

  May 20, 2026
  4.0
  We just bought our new home thanks to Chris Neely. He is very Honest and helped the best he could with meeting us halfway. Super grateful and definitely recommend
• CC

  Chase

  Dec 19, 2025
  5.0
  We had an absolutely fantastic experience at Clayton Homes in Fort Smith, and we can't thank Chris Neely enough for his incredible customer service. From the moment we walked in, Chris made us feel welcome and listened to everything we were looking for in a home. He took the time to walk us through every option and answer all of our questions in detail, making the entire buying process stress-free. Not long after we got our home, we had an issue with a water leak, and that's where Chris and Kirk really went above and beyond. Chris was quick to respond, and he immediately got Kirk involved to ensure everything was handled properly. Chris and Kirk were on-site right away, and worked to fix the problem. We felt totally taken care of. It’s rare to find such dedicated and responsive service like this! Both Chris and Kirk’s professionalism and dedication to making sure we were happy truly set them apart. They went the extra mile to make sure we were comfortable with the repairs, and their follow-up to ensure everything was perfect really showed how much they care about their customers. We also want to give a big shout-out to Anthony, who was equally amazing and helped during signing! If you’re looking for a team that genuinely cares about you and your home, Clayton Homes Ft. Smith is the place to go. We highly recommend Chris, Kirk, and Anthony, they’re a fantastic team!
• KS

  kaley saterfield

  May 11, 2025
  1.0
  I had a great experience with Anthony. The rest of Clayton homes I cannot say the same. We have a 1 year warranty through them and have had major issues with the home since the day we moved in which has been brought to their attention countless times and nothing has been done. We have a lot of leaks in the home that is causing water damage and some parts are starting to form mold, our master shower leaks and the water runs straight into the wall and that wall has water damage and mold forming (picture shown below) they sent their service person out which is a guy named Marty he came out twice to “fix” the problem which has not resolved the issue and to top it off he wasn’t aware that we had cameras and we caught him talking poorly about our shower and admitting he didn’t want to crawl in there to fix the issue (mind you my shower was clean the only thing was my toddler took a shower in there the night before Marty came out and he pulled body wash and shampoo bottles out of the shower caddy and onto the floor and a scrub brush that I use to clean the shower, picture shown as well). We also have a major leak in the kitchen sink that is leaking into the underbelly and the water has been sitting and absorbing into the insulation ( I have pictures of how bad the leak is but I cannot upload videos to where you can actually hear the water gushing under the house) there is another leak that I cannot figure out what the cause is, there are two spots outside that constantly holds water. It also looks like some of the plumbing wasn’t even connected. We had a storm and some how water got into the house and there was a massive puddle under the heat pump and the ac unit that was leaking into the hall which has also caused water damage and water was even coming from the ceiling/light socket (pictured below) they sent someone out and I believe fixed where the water was coming in from but did not address any of the water damage. The guest bathtub holds water in the drain and doesn’t drain all the way. (pictured below as well but it’s hard to tell there is water in it) They also claimed they would send the factory out to check everything out and fix everything but that has yet to happen. There are also a ton of minor issues with the home but the ones listed are the most important. We moved in December 2024 and here we are in May 2025 and nothing has been addressed or fixed and most importantly my son who is not even 2 years old has been to the er 3-4 times since moving into this home, before moving here he has never had to go to the er for anything let alone have respiratory issues and every time he has been to the er he tested positive for rsv or some type of respiratory infection each time I have told the doctors he has seen that we recently moved into a new home that has been exposed to water damage and is starting to form mold, Clayton is also very aware that my son who is not even 2 years old is living in the home and still have not done anything about fixing the water damage or mold problems. Keep in mind we have a 1 year warranty through them and I believe they are holding out as long as possible to not have to pay for these issues and go through the headache being I have been constantly talking to them about these problems since the end of December and nothing is being done, we are already in May and the warranty with them ends in December. I would never in a million years wish this upon anyone and would highly suggest to not go through Clayton homes, we have spent so much money on this home and for it to already have water damage and mold which is going to continue to spread is just gut wrenching and heartbreaking, to have so much trust in a well known company just to be done this way is absolutely devastating and sickening.
• D2

  DieselTrucker 2018

  Sep 15, 2023
  3.0
  Be careful with the positive reviews... When you have so many negative ones you've got to realize that the positive ones are fake!!
• CL

  Chris Lewis

  Aug 25, 2016
  1.0
  Aggressive salesmen. Not a pleasant experience.

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