Charleston Apartment Homes

Reviews

• TK

  Tyler Knicely

  Aug 4, 2026
  1.0
  The only reason I'm giving them a star is bc 0 stars isn't an option. My wife and I are currently taking legal actions to get out of this shit show community. The management of this community is a joke. We've complained about neighbors openly smoking weed when this is a smoke free community and it clearly states violations of the community lease agreement will be handled. Every time We've complained they tell us call the on-site officer. ( officer never answers and 1 time they did they said call 911) the dog parks and even open areas are covered in dog shit due to never implementation of lease agreement testing animal poop and fining owners. Maintenance orders are just bandaid fixes rather than actual repairs. Do not rent here.
• IG

  isa glez

  Jul 13, 2026
  1.0
  ⭐☆☆☆☆ After living here, I can honestly say that the biggest disappointment is not the apartments themselves, but the way the management treats its residents. When you are going to sign the lease they are very nice. After that, the lack of communication, guidance, and, above all, compassion is extremely disappointing. The problems started from my very first month. My first year here. When I moved in, I handed my debit card to the leasing office and specifically told her I want to be enrolled in automatic payments. The employee told me that is ok, but never explained that I had to complete the process myself through an app. They simply assumed I already knew. Because of that lack of guidance, my very first rent payment ended up being one day late, and I was charged a late fee. They eventually waived it because it was my “first time,” but they never acknowledged that the situation resulted from their failure to properly explain the process to a new resident. Not everyone renting an apartment is familiar. I use to leave in my own house. Good management takes the time to guide new residents instead of expecting them to figure everything out on their own. The last month, after heavy rainstorms, my apartment developed leaks in two areas of my bedroom. My bed was soaked, my white sheets and comforters were ruined, and I had to sleep in my living room for an entire week because my bedroom was unusable. Despite not being able to fully use the apartment I was paying for, I received no rent credit, no compensation. No follow up from management regarding the inconvenience. What truly changed my opinion of this property happened the beginning of this month July 2026. I have to mention that this is a new lease. My son was involved in a very serious accident. He suffered broken ribs, a punctured lung, and had to undergo surgery to remove part of his damaged lung. During that incredibly difficult time, my focus was entirely on being with him in the hospital and helping him recover. As a result, I paid my rent one day late. July 5th at 11:00 am I fully acknowledge that the late payment was my responsibility this time. New lease. This should be the right wave. I was not asking them to ignore their policies. I was simply hoping for a little understanding and basic human compassion. I went to the leasing office with all of my son’s medical documentation to explain the situation. They didn’t even look at it. No one asked how my son was doing. No one expressed any concern or offered a simple “I’m sorry you’re going through this.” The only thing they cared about was collecting the late fee. That moment made me realize exactly how this management operates: to them, residents are not people they are simply apartment numbers and monthly payments. Policies are important, and I understand that. However, excellent customer service also requires empathy, respect, and the ability to recognize when someone is facing an extraordinary hardship. Sadly, this wasn’t an isolated experience. It began with the lack of proper guidance when I first moved in my first year, continued when my apartment became partially uninhabitable because of water leaks, and was confirmed when my son was recovering from emergency surgery and management couldn’t even take a few seconds to look at the medical documentation I brought. If you are considering moving here, understand that if you ever experience an unexpected hardship, you should not expect understanding or compassion from the management team. My experience has shown me that policies matter far more than people. I hope this review encourages management to improve not just in enforcing rules, but in treating residents with the respect, professionalism, and humanity they deserve.
• YJ

  Yris JR

  Jul 13, 2026
  1.0
  When I post a review is because I feel really disappointed and this is unfair for everybody living here. I used to love this apartments complex… but the pool has been closed for almost a month, and they don’t have any timeline to open it again. They don’t say anything. They are also short in staff in the office. Something is off… Gates are wide open without not control, and they are charging us an extra fee for that new gate. But now is not even working… and it’s putting us in risk allowing anyone to enter the complex. They advertise the pool as an amenity and then… take it away without no explanation. They closed it for a while last summer I heard, and for how much we are paying, all the unnecessary fees they charge…. it is ridiculous! Also, building is not kept clean. The AC filter in my apartment been months without nobody coming here and change the filters. It’s all a mess. When you go to the office to say something, they know nothing.
• ED

  Emilee Davis

  Jul 7, 2026
  2.0
  The pool has been closed for weeks when kids are off school for summer and we pay money to have that amenity, I also made plans with my family to go to the pool for July 4th but couldn’t due to the closure that they have no time line on when it will be open. If the amenity is closed then is should be taken off the rent.
• AL

  Ann Lee

  Jul 7, 2026
  4.0
  I’ve lived here for eight years. The maintenance department has been very good. I love my apartment and the fact that it’s set back from the road for more privacy. I’ve enjoyed all of the amenities until the last two years. The pool is important to me and is advertised as a great amenity, yet it is often closed. They closed it for several weeks in August last year for work that could have been done when the weather was cooler. It’s been closed for two weeks now in the middle of summer when the children are out of school and looking for exercise. When I call the office they say that there is no timeline for it to reopen. It’s very disappointing from a complex that has always been superior in the past.