Madison Park

Reviews

• RJ

  Russell Jones

  Sep 15, 2026
  3.0
  My experience at Madison Park has been mixed, but a recent issue with my rent payment left me very disappointed with the customer service from onsite management. My September rent was withdrawn from my bank account twice, resulting in an unexpected duplicate charge of $1,329.77. When I contacted the property manager, I explained that I had not authorized or scheduled a second payment and that the duplicate withdrawal had created an immediate financial hardship for me. Instead of making me feel like the situation was being taken seriously and that everything possible would be done to help, the manager repeatedly suggested that I may have scheduled the second payment myself through automatic bill pay. This explanation was brought up three separate times even after I told him I had not done so and had checked the resident portal. I eventually contacted Hayden Properties corporate directly. The difference in customer service was significant. Corporate reviewed my account, confirmed in writing that there was no indication that I had initiated, scheduled, or authorized the duplicate payment, immediately initiated a refund, and escalated the matter to their payment processor. I have since received the full refund. I greatly appreciated how professionally and seriously corporate handled the situation once they became involved. My concern is that I should not have had to escalate the issue to corporate to receive that level of care. When a resident unexpectedly loses more than $1,300 because of a payment error, I expect onsite management to show concern, take ownership of helping investigate the problem, and make the resident feel that every reasonable effort is being made to help. I have also had an ongoing issue with bugs and cockroaches inside my apartment despite keeping the apartment clean. I have noticed several areas inside and around the apartment where caulking or sealing appears to be missing, creating openings where insects can enter. I believe those areas need to be properly inspected and sealed rather than treating the issue only after bugs appear. I think both of these issues are important for prospective renters to know about before deciding whether to live here. Based on my experience, I would want a future resident to consider both the possibility of a serious payment-processing problem and the pest/sealing conditions I have encountered in my apartment, as well as how onsite management may respond if a significant problem occurs. I appreciate Hayden Properties corporate for ultimately resolving the payment issue, but my experience with onsite management and the pest and sealing issues has significantly affected my overall opinion of Madison Park.
• TA

  Taylor Alexander

  Sep 9, 2026
  3.0
  I have loved every part of my experience at Madison Park until very recently. About 4-6 weeks ago, my unit began to smell of marijuana. This is coming in through the ventilation system somehow. I have made repeated complaints to the office & the problem persists. I have a toddler & a professional job and this issue is incredibly concerning to me; I don’t want my toddler exposed to this & I don’t want to show up to work smelling like a head shop. I really, really do not want to have to move after a year of great experience here, but I will have to consider that as an option if this issue isn’t resolved.
• LA

  Lyndsi Alexander

  Aug 12, 2026
  5.0
  A gorgeous apartment building and complex in a really good area of Madison! It’s close to Madison Blvd and the interstate, but still in a quiet area. And close to Bridge Street!
• SA

  Shavavian Allister

  Aug 11, 2026
  5.0
  Beautiful luxury apartments with great spacing at fantastic prices!! Kind and knowledgeable staff, highly recommend.
• CG

  Cheyenne Gaines

  Jul 28, 2026
  1.0
  My experience with this apartment complex was pleasant at first. I moved in last November and had no issues with this apartment at all. About a month ago, was apartment was broken into. I notified police and I also tried to call the emergency maintenance hotline and they didn’t answer I left a message. I ended up speaking with the leasing manager the next day and told him I didn’t feel safe and I wanted to transfer to another unit within the complex. He took care of it pretty quickly said that he found a place for me to go but I would have to wait two weeks. I asked if there was any way I could get in sooner and he said that was the best he could do. They came by to fix the door the same day and fixed it just good enough for it to shut and locked but it was not secure. I decided to stay with family since I could not move into another unit for the next two weeks. The week before the unit was supposed to be ready I called him and asked was everything still in place becuase I have movers, a U-Haul ready etc. He told me yes everything is going the way it was supposed to so I believed him. The morning of the move he comes to apartment that I’m packing up and tells me that he would be later on that day because they had to replace the whole flooring. I load the Uhaul and wait the whole day and still no word that it’s ready. I called the leasing manager and asked if they would attest leave the door open because I only had one day and I got these movers together as well. I go to the apartment after the flooring people left to find the apartment indeed locked. So, I was told that the apartment would be ready that day and it wasn’t and then I asked can I move my things on the carpet since that was finished and the door is locked. The next day i go to the leasing office with my mother and my mother expresses her complaints because I’m not a confrontational person by as means. The leasing manager did not seem to care at all and apologized but it did not seem sincere. He went with us to look at the apartment and flooring was working on the floors still and we moved in with having to put everything on the carpet because they were not done. Later that day they finished, we asked the leasing manager would we receive some type of compensation for all of these troubles and the best that him and corporate could come up with was a $50 gift card. Mind you, when I moved into the apartment there were workers and equipment everywhere, it was not cleaned properly at all. I spoke the corporate and they seemed sincere but they still did nothing for me. About a week later, my dishwasher flooded my kitchen, my light switch by the door would flicker and not say off, the garage disposal leaked underneath the sink which caused a horrible smell and my light fixture in the laundry room was taped up and one of my bathrooms had a terrible smell that no matter how much cleaning would and still won’t go away from the previous tenants. After hearing all of this, corporate still did nothing offer me a move in special, did not apologize themselves and only gave me a $50 after all the money I spent for cleaning supplies, an extra day for the Uhaul, my moving guys and time off work. I know that there was something more someone could have done for me. Long story short do not move here because when you have a tragic life event they don’t care and will not help you in any way. They do not offer payment plans either and every month isn’t not going to be the same financially everyone knows that an apartment complex should always have a payment plan option in my opinion.